Ferman BMW - Service Center

I had a complete failure with my 328i and after keeping it for a week- they decided it was a bad battery cable. This is not even believable and yet they acted like I was an idiot when I questioned them. it for a week- they decided it was a bad battery cable. This is not even believable and yet they acted like I was an idiot when I questioned them. The car is still not right. I complained all they way up to corporate with no satisfaction. I will would not recommend them to anyone-sad- i really like the car-but now I don't trust it--or them More

I forgot to add in my last review that the 328i I had towed in with a complete system failure was a 2007 with less than 14,000 miles on it. Yes- it was under warranty and yes I did get a car after the s towed in with a complete system failure was a 2007 with less than 14,000 miles on it. Yes- it was under warranty and yes I did get a car after the second day- but because I didn't have to pay anything they all acted like it was no big deal. So what if I was out on the road- "you have BWM assist" I was told --No dependability equals BYE Bye BMW and Bye Bye Ferman. Its pretty but I need a car and a dealership I can depend on. Very disappointed in the whole encounter. More

(Ferman Bmw) brakes your car, and won't own up to it. Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in m Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in my 31 years of owning a Bmw.Go to Bert Smith in St.pete, or Reeves in Tampa. More

My 1st visit has been a nightmare. Expecting to leave my car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was placed in was SOOOO dirty, like it had never been cleaned. What dealer puts people in dirty loaner cars? The Svc. Dept Mgr seemed very unaware of my car and it features. They started making up excuses as to why things didn't work. I will not go back to this dealer for service. I suggest others avoid them as well. More

Right hand doesn't know what the left is doing. I had to drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the ni drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the night before and pick up the loaner then. <br><br>Service dept was less than enthusiastic about helping me... now I have to reschedule... piss poor customer service. More