Ferman BMW - Service Center

Professional and knowledgeable staff from stem to stern Have had my car for a little over six months and the buying and service experience has been excellent. Marcos Villas sold us the car and has stayed i Have had my car for a little over six months and the buying and service experience has been excellent. Marcos Villas sold us the car and has stayed in touch ever since to ensure that everything remains perfect. Brad and Kenny have taken care of us since then ensuring that the car has remained in day one condition and that we have been using all its features in order to take full advantage of all of the systems the car has to offer. Thanks Guys! More

Superb Customer Service and knowledgeable, friendly staff Originally I came in to have my tires checked for low PSI, when I brought up the fact that I had a few questions, I was introduced to Kenny the BMW ge Originally I came in to have my tires checked for low PSI, when I brought up the fact that I had a few questions, I was introduced to Kenny the BMW genius..fancy that. This kid knows his stuff and then some, addressed all my issues and showed me things I didn't know existed in my car. Overall great atmosphere and staff! More

Kenny Russell is THE man! Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for the past twelve years, we are now loyal BMW drivers. More

Genius Kenny Russell I finally jumped over and purchased my very first BMW. Kenny Russell was amazingly helpful with explaining many features the my 5 series has. Awesome I finally jumped over and purchased my very first BMW. Kenny Russell was amazingly helpful with explaining many features the my 5 series has. Awesome job Kenny!!!! Because of people like him, I will keep coming back!!! Lets not leave out Jaimie and Paul in service. Both were so on top of things awesome experience More

GPS Problem Resolved! I have had some issues with my default navigation system rerouting me around various locations that I had been to before. I knew where I was going bu I have had some issues with my default navigation system rerouting me around various locations that I had been to before. I knew where I was going but my nav would show me alternate routes that were much longer and out of the way than what I had known. Joe Cleaver in service has always been so helpful during the entire process and kept my up to date with everything. Robert (client advisor) and Kenny (bmw Genius) adjusted settings and worked side by side with Kyle the technician to make sure my navigation system was fixed properly. These guys really know their stuff and although it was a lengthy process, I understand they had to go through the proper channels to remedy the situation, they didn't stop until I was completely satisfied. Thanks guys. More

Kenny is the BEST!! I had tinting services performed on my car and Kenny Russell came to pick up my car. He was so helpful and knowledgable. He went above and beyond to I had tinting services performed on my car and Kenny Russell came to pick up my car. He was so helpful and knowledgable. He went above and beyond to ensure I was taken care of timely and he even sat in my car and provided me with just the right amount of genius service that I needed to get started. Kenny also had a group teaching session with me and my friend who also purchased a BMW and he was beyond patient and helped answer all of our questions. Kenny has been a dream to work with. He truly knows BMWs and he truly cares about the clients and makes us feel great. I will definitely recommend Kenny to everyone I know. More

Joe Cleaver is GREAT! Service Techs at BMW are AMAZING!!! I was involved in the flooding event recently in South Tampa so my 6 day old car ended up dying and needing all the help she needed. Joe Cleaver my s I was involved in the flooding event recently in South Tampa so my 6 day old car ended up dying and needing all the help she needed. Joe Cleaver my service advisor was the best. He was knowledgable, he worked seamlessly with my insurance adjustor and I was back in my just like BRAND NEW car in 6 days! His service and the BMW technicians excellence was amazing. My car is in perfect working condition. I appreciate Joe's expertise and diligence. I whole heartedly recommend Joe. I am so happy that I drove out to Palm Harbor from my South Tampa home to buy my car from the best BMW dealership in Florida. If you want to be treated with excellence, please go to Ferman BMW. When you go for service ask for Joe! More

Repeated service problems Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Denni Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Dennis Daley. I picked by car up yesterday and my car had greasy smudges and dirt all over the windows and the rest of the car. It also appears that only 1/2 the car was washed. REALLY?!?!?! How do you wash only 1/2 the car? This was my last chance to allow Ferman to service my cars. More

worse service department very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repair very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repairs they suggested, less than a month later check engine light came on took it back and paid $600 to get it fixed they said they have to replace a battery cable .drove off the dealership and the radio not working. Took back so they can fix it said the amplifier is fried and they are not taking responsibility!!! it was working when I dropped off the car and you guys worked on its electricity and now its not working and not taking responsibility!!! they called a manager Dennis Daly to explain to me and he didnt even know where the amplifier was located in the car but he was sure that there are not taking responsibly... will contact corporate office to voice concern about the dealership and the way the do business. pay attention to what they suggest to repair and hopefully they wont break something while repairing something else! More

OMG, could they have hired a worst manager that Brian? Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not know the answer to my questions concerning the problem with the vehicle of course he lacks customer skills. He was talking to me in an arrogant and inflexible manner and he seemed annoyed that I had to complain abut my vehicle. What this dealership needs to realize is that WE PAY for our cars and we demand to receive the quality of the vehicles as well as the quality of the tech service. It is unfortunate to say the least that such a large dealership has offered the service department to someone like Brian More