Ferman BMW - Service Center

The whole experience with Gary Mack has been exceptional. Starting with the first greeting and all the way through the exciting test drive, Gary,s unique sense of humor and expert knowledge of the 650i sold m Starting with the first greeting and all the way through the exciting test drive, Gary,s unique sense of humor and expert knowledge of the 650i sold me on my first BMW. He and Kenny Russell have been attentive to any concerns or issues all through my first year of ownership. Gary seeks me out when I'm in for service to make sure I'm completely happy. More

Great customer service I have a GREAT EXPERIENCE at this dealership with Kenny Russel he so helpful when I brought in my BMW. I would go back to this BMW dealership to purch I have a GREAT EXPERIENCE at this dealership with Kenny Russel he so helpful when I brought in my BMW. I would go back to this BMW dealership to purchase my future X5 that I want next. Thanks Kenny for your service. Jamie escandon More

I love the service I get at Ferman bmw I brought my car in for service and the wait time was expected and my car was finished on time, washed and vacuumed. Also, I was given a thank you car I brought my car in for service and the wait time was expected and my car was finished on time, washed and vacuumed. Also, I was given a thank you card which was really refreshing to see. I had an issue pairing a new phone and had some questions I needed answered about my navigation and playing music via Bluetooth. I was introduced to the on site genius(kenny russell) who answered all my questions as well as taught me some new tricks about my car that I didn't know was even possible. I am very grateful that I was able to meet him and he was very patient with showing me everything step by step like a great teacher should. I love this dealership. More

Working with Kenny the genius Great guy and was very informative. Taught me a bunch about the car. He offered to wash my car anytime and will come out to set up my garage door op Great guy and was very informative. Taught me a bunch about the car. He offered to wash my car anytime and will come out to set up my garage door opener More

Connecting my phone, Kenny is the Genius I came in looking for assistance pairing a new phone to my BMW 335i and Kenny Russell the genius greeted me and listened to my problem and not only pa I came in looking for assistance pairing a new phone to my BMW 335i and Kenny Russell the genius greeted me and listened to my problem and not only paired my phone, he got rid of the old device from the car and taught me some cool things I didn't think were even possible with my vehicle. After he did that he invited me to the lounge while he got my vehicle washed and vacuumed as a courtesy and it came out great. When I need my next service done I will be sure to bring it to ferman bmw, they treated me well here. More

I'M A BELIEVER!!! Today I went in to service my X1, I met Kenny Russel who is the Genius, yes that his job! he told me about the app for my phone and helped me install Today I went in to service my X1, I met Kenny Russel who is the Genius, yes that his job! he told me about the app for my phone and helped me install it, its called BMW remote its great APP for a smart phone. He offered to show me how to do things with my car that I don't know how to use..I will be back next week for that! I am very pleased with his service and all the Staff there are amazing and helpful.Thank you Kenny! ....and the Bagels and Cream Cheese is just another plus!! More

Even though I have taken my car twice for repairs, they did The Customer Service is 100% impeccable with complete respect given to the customer and high level waiting room with ALL of the amenities. It almost h The Customer Service is 100% impeccable with complete respect given to the customer and high level waiting room with ALL of the amenities. It almost had me NOT notice that they did not fix one of the items that I brought my 650i in for. They have amazing customer service and treat their customers with the utmost respect but they will have to improve greatly on actually honoring the time and requests of their customer. They tend to offer more excuses than repairs and that is a waste of my time and influences my next purchase of a luxury car hugely. I hope the service manager gets on top of this as this dealership has a lot to offer. More

service Mr. Brad Reed, my service advisor, is a great guy. He is very professional and knowledgeable. He calls me daily to keep me updated on the service of m Mr. Brad Reed, my service advisor, is a great guy. He is very professional and knowledgeable. He calls me daily to keep me updated on the service of my vehicle. He goes out of his way to get the answer to my question. More

Genius Man Mr Russel did a outstanding job. He was very friendly and knowledgeable. He took his time explaining all the gadgets and answering all my question. th Mr Russel did a outstanding job. He was very friendly and knowledgeable. He took his time explaining all the gadgets and answering all my question. thank you More

Very knowlegeable Kenny Russell was extremely knowledgeable and courteous in explaining and demonstrating features of my 335i. Will definitely go back. Thank You Very Kenny Russell was extremely knowledgeable and courteous in explaining and demonstrating features of my 335i. Will definitely go back. Thank You Very Much Kenny! BMW Genius! More