Ferman BMW - Service Center

scheduled maintenance 2015 228i I received notice from BMW for regular scheduled maintenance of our 2015 228i and called my service person for appointment and to arrange for a loaner I received notice from BMW for regular scheduled maintenance of our 2015 228i and called my service person for appointment and to arrange for a loaner vehicle. Everything was done in typical Ferman perfection. My service advisor, Jamie Annese, is second to none. She always stays in touch and is forever pleasant (and always has a full candy bowl at her desk). She has always stood head and shoulders above the rest at Ferman BMW service even when I have service done on my 2005 330i. More

Wonderful experience Your staff was very professional. Mike made me feel very comfortable and courteous. The time frame was completed sooner then I was told. Very hap Your staff was very professional. Mike made me feel very comfortable and courteous. The time frame was completed sooner then I was told. Very happy More

Fabulous Ferman At yesterdays service, everyone I came in contact with at Ferman BMW was helpful, friendly, courteous and always smiling. The service was exceptional At yesterdays service, everyone I came in contact with at Ferman BMW was helpful, friendly, courteous and always smiling. The service was exceptional and the experience grand. I love Ferman BMW & Mini Cooper....both are simply wonderful More

Thank you! I was so very happy with everyone who was involved in the servicing of my car. Everything met my expectations. Thank you so very much! I was so very happy with everyone who was involved in the servicing of my car. Everything met my expectations. Thank you so very much! More

Pleasure doing business with nick . If it was not for nick I would not continue going to your dealership your to expensive. My car is 10 years old. He tried to do the best he can to work If it was not for nick I would not continue going to your dealership your to expensive. My car is 10 years old. He tried to do the best he can to work things out for me. More

Routine Maintenance Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticip Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticipated due to a part that needed to be ordered, but I was given a 4 Series loaner so I was not inconvenienced. More

Service on 528 Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point. Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point. More

Service - low coolant warning As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my v As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my vehicle. More

Efficient Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a record of my inquiries and requests. More

Excellent attention Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside, waited a bit but after 1 hour they bought my car to the front. A suggestion: Improve out-going car paperwork process because my car was out front for more than 15 minutes ready to go but was withheld allegedly due to the paperwork. More