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Ferman BMW - Service Center

Palm Harbor, FL

4.7
3,564 Reviews

3,564 Reviews of Ferman BMW - Service Center

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October 04, 2015

Kenny Russell is THE man! Kenny helped us learn the many advantages of owning a BMW and walked us through the learning process with skill and patience. After driving Audis for More

by Gerald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, the Jarhead! Oorah and Semper Fi
October 02, 2015

Genius Kenny Russell I finally jumped over and purchased my very first BMW. Kenny Russell was amazingly helpful with explaining many features the my 5 series has. Awesome More

by sheadog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaimie, Paul and Kenny "the genius"
September 02, 2015

GPS Problem Resolved! I have had some issues with my default navigation system rerouting me around various locations that I had been to before. I knew where I was going bu More

by Rudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cleaver, Kenny Russell, Robert Chodorowski, Kyle Silcox
August 22, 2015

Kenny is the BEST!! I had tinting services performed on my car and Kenny Russell came to pick up my car. He was so helpful and knowledgable. He went above and beyond to More

by christine michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Russell
August 22, 2015

Joe Cleaver is GREAT! Service Techs at BMW are AMAZING!!! I was involved in the flooding event recently in South Tampa so my 6 day old car ended up dying and needing all the help she needed. Joe Cleaver my s More

by christine michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cleaver
August 08, 2015

Repeated service problems Taken both my cars in for service several times, It's always a pain in the butt and never done correctly. I've exchanged emails with the manager Denni More

by ChadBeard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina
April 12, 2015

worse service department very bad experience made me loose faith in BMW as a brand. took the car the first time for oil change and I ended paying around $1600 for other repair More

by DrZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hawk, Dennis Daly
September 02, 2013

OMG, could they have hired a worst manager that Brian? Who even thought to offer him a position, especially as a manager to the service department? This individual is technically incompetent as he did not More

by silagilmaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian the service manager
July 24, 2013

I had a great overall experience. The individuals I worked with were knowledgable, courteous, and very helpful ! It was a pleasure working with them and I look forward to my next visit! More

by Jermaine.benjamin
Customer Service
Recommend Dealer
Yes
Employees Worked With
Johnny Cee and Jamie Annese
October 13, 2012

Joe is the best. He always is friendly and really tries to make you comfortable. He goes the extra mile. The only thing that I can stay about Ferman BMW is the prices of such things as minor repairs. M More

by clifford.williams1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
joe in service area