Ferman BMW - Service Center

Happy to be BMW customer Overall fine experience. Paperwork took a while and seemed excessive from our customer perspective. All employees were polite and friendly. Tried t Overall fine experience. Paperwork took a while and seemed excessive from our customer perspective. All employees were polite and friendly. Tried to by a car with Steve who was very good. We fell $3000.00 short but maybe something will change in the future. More

proficient and friendly Nick was very courteous and helpful, the maintenance was done on my care in timely manner. All questions were addressed and car was returned very cle Nick was very courteous and helpful, the maintenance was done on my care in timely manner. All questions were addressed and car was returned very clean More

Crashed Our X3 I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declar I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership. More

Ferman service was fantastic Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was Ryan and Kim were fantastic. I appreciated getting to communicate directly with the tech as I'm a car junkie and fairly car knowledgeable. Ryan was awesome getting warranty coverage on a pesky steering wheel noise and also let me know about a recall. he was careful with my car and super professional. I will be back for all the service on my M6 and rate both Ryan and Kim 5-stars for sure! More

The best & getting better. I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represent I remember the days when they only had three service writers and things were run rather loosely. Now we they have top notch service the well represents the BMW brand. Keep up the good work. More

Excellent service! I had just purchased my 2014 Mini Cooper from a small dealer, and brought it to Fermin for a minor repair. Charles Drivas, Service Manager, was so ve I had just purchased my 2014 Mini Cooper from a small dealer, and brought it to Fermin for a minor repair. Charles Drivas, Service Manager, was so very helpful! I had never had a Mini before, and Charles was wonderful in explaining all the features and how to program everything. I thought I was doing something wrong, but it turned out to be a defective radio/computer system, which was covered by the warranty. Fermin had to keep my car overnight, but I was not I convinced at all, they provided a rental car at no charge. Great customer service! Charles checked my warranty, and took care of so many items, when I left, I felt like I was driving away in a new car! Excellent customer service! More

Service Visit Took car in for regular scheduled maintenance. Service adviser very helpful, told me what was to be done and advised me of recall. I had minor scratch Took car in for regular scheduled maintenance. Service adviser very helpful, told me what was to be done and advised me of recall. I had minor scratch repaired. It looked like new. More

GREAT Service We were very impressed with the quality of the service and sales staff. Doug in Sales was an expert. Gave pertinent information and answered all of ou We were very impressed with the quality of the service and sales staff. Doug in Sales was an expert. Gave pertinent information and answered all of our questions. Jamie Byrd was an awesome salesman. He was never pushy, always polite and accurate. He went above and beyond to answer our endless questions and was always there with a smile. Eric in the business office was an owner! Even when not in his department, he answered our questions and took us to the right area to make sure we had what we needed. All around, best dealership we have dealt with in 30 years. More

Oil Change and Inspection Great work and exceptional service each and every time. Jamie is a great advisor. She texted me and called me to let me know of the findings and th Great work and exceptional service each and every time. Jamie is a great advisor. She texted me and called me to let me know of the findings and then also checked on a few things for me and responded immediately. Exceptionally great service! More

No Worries. I received a loaner car to continue my day after having a warning light appear on my dashboard. Jimmy was very considerate of my time. I received a loaner car to continue my day after having a warning light appear on my dashboard. Jimmy was very considerate of my time. More