Ferman BMW - Service Center

CHARLES THE SERVICE ADVISOR is PHENOMENAL Charles provided amazing customer service and knowledge upon any problem I've encountered with my vehicle. His hospitality drives me straight back to Charles provided amazing customer service and knowledge upon any problem I've encountered with my vehicle. His hospitality drives me straight back to him every time. Trust in Charles, he's the man! More

Love Blue Tooth in my BMW I have a 2014 BMW 328i which I adore. On Memorial Day I bought a new Verizon telephone and couldn't get my BMW's blue tooth to pair with my new phone I have a 2014 BMW 328i which I adore. On Memorial Day I bought a new Verizon telephone and couldn't get my BMW's blue tooth to pair with my new phone. My first thought was to call Kenny Russell, the BMW genius. He knew right away what the problem was but said the shop was closing in 15 minutes and we were to far away to get their on time. He offered to put a blue tooth upgrade on a flash drive and drive half way to meet us and install the upgrade in my BMW and he did just that on a Holiday in the evening. He had my phone hooked up in two seconds. That is the best service ever!!!! Thanks Kenny. More

Computer tutorial The appointment was to help familiarize me to the many electronic nuances of the 535i. I received excellent instructions on the varied menus for opera The appointment was to help familiarize me to the many electronic nuances of the 535i. I received excellent instructions on the varied menus for operating and enhancing the driver experience. The time spent was worthwhile and will allow me to operate the vehicle more efficiently and safely. More

The genius at ferman I was in town from St. Louis on business and had a 6 series with a soft top which is the same car I drive at home. It looked like it was about to sta I was in town from St. Louis on business and had a 6 series with a soft top which is the same car I drive at home. It looked like it was about to start raining and I tried putting the top up. Somehow it got jammed or wasn't able to move. The rental place put me through to Ferman BMW, the closest dealership to Clearwater beach. Right away I was put through to Kenny Russell the resident Genius. He tried everything with me over the phone and was very patient. With no luck it didn't work. He offered to come to me and try to get it working for me. He arrived promptly and fix it in no time.. Some how the trunk was open but I didn't get any warning messages about it. After we laughed for a minute he then started showing me some features on the i didn't even know existed. What an asset and smart kid. Very professional and personable. Thanks Ken. More

Professional, considerate service department Just an overall great experience! Was well taken care of and my BMW was repaired in one day. Kenny went above and beyond to ensure I was set up with Just an overall great experience! Was well taken care of and my BMW was repaired in one day. Kenny went above and beyond to ensure I was set up with a loaner and Charles supplied me a thorough list of what work will need to be done in the future with timelines that allow for budgeting instead of being caught with an unexpected expense. My buisness stays with Ferman! Bert who? More

Kenny Russell We purchased our new BMW X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our q We purchased our new BMW X1 a few weeks ago and came in for an Encore visit with Kenny. He was very polite and knowledgeable and answered all our questions. He also washed and waxed our vehicle. The customer service there is second to none. More

BMW Genius I recently had an appointment with Ferman BMW to go over the technology in my 328i. I met with the BMW genius, Kenny Russell. He was extremely helpf I recently had an appointment with Ferman BMW to go over the technology in my 328i. I met with the BMW genius, Kenny Russell. He was extremely helpful - reviewing how to use the available electronic features in the car and answering all my questions. I learned about so many features that were extremely useful. Kenny also helped me set up some of my preferences and showed me how to do it myself. He also cleaned the car before I left. More

Parts department run around Scheduled appointment to have my car serviced. Pull up to parts department and immediately have trouble with the man at the podium finding that I even Scheduled appointment to have my car serviced. Pull up to parts department and immediately have trouble with the man at the podium finding that I even had an appointment. He had me stay outside and never directed me to the person I spoke with on the phone for the appointment. After he saw me get my 4 year old daughter out of the car he stated that I would have to reschedule due to not having any loaner cars for me to use (even though I had one scheduled and reserved according Jamie the person I talked to on the phone). Ok fine, so I call my mom and she says she can pick me and my daughter up. I inform the man at the door of this, he goes back inside and comes back out saying that the job will not be done for 5 days (mind you the job is an oil change and changing an interior door handle which should take 2 hours max) at this point I leave the dealership out of frustration. More

The whole experience with Gary Mack has been exceptional. Starting with the first greeting and all the way through the exciting test drive, Gary,s unique sense of humor and expert knowledge of the 650i sold m Starting with the first greeting and all the way through the exciting test drive, Gary,s unique sense of humor and expert knowledge of the 650i sold me on my first BMW. He and Kenny Russell have been attentive to any concerns or issues all through my first year of ownership. Gary seeks me out when I'm in for service to make sure I'm completely happy. More

Great customer service I have a GREAT EXPERIENCE at this dealership with Kenny Russel he so helpful when I brought in my BMW. I would go back to this BMW dealership to purch I have a GREAT EXPERIENCE at this dealership with Kenny Russel he so helpful when I brought in my BMW. I would go back to this BMW dealership to purchase my future X5 that I want next. Thanks Kenny for your service. Jamie escandon More