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Ferman BMW - Service Center

Palm Harbor, FL

4.7
3,616 Reviews

3,616 Reviews of Ferman BMW - Service Center

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December 31, 2017

Worth the drive I Drive by 2 BMW dealerships to come to Nick Hawk at Ferman BMW. The dealership staff is always outstanding and accomodating. There attention to detai More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2017

Outstanding service I drive from Lakeland just to get my car serviced because of the quality service that I receive from Nick Hawk and the service department. More

by Bowden, kj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2017

Best of the best I’ve been coming to Ferman for the last 6 years and I must say that they go above and beyond on everything that they do. I drive from Tampa, past our More

by Brianj1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2017

Best service ever Nick and Jaimie are awesome! A loaner car is waiting, I'm in and out and my car is clean when I come to take it. What more could I ask?? More

by 3 series driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2017

Great experience I have serviced my car here a few times and it is always a wonderful experience! Nick is helpful and very easy to work with. I will continue to servi More

by Fl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2017

Best Service Department in Town Best Service Department in town.... Nick should be the model for all service advisors at any dealership. Have also purchased two vehicles here, and bo More

by Jjmele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2017

Professional and Courteous All of the personnel that I dealt with were friendly, helpful, and professional. I have never had a problem with the service at Ferman BMW. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2017

Great customer service Had an issue with the service department the general manager called me the next day and took care of all my concerns very good customer service wi More

by Shogun4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rj yensco
Oct 11, 2017 -

Ferman BMW responded

Thank you for bringing this situation to my attention. I regret hearing that your service experience was not thoroughly positive, and would like to connect with you at your soonest convenience to hear more details. Our customers are our top priority, and I regret that you feel like you have been treated otherwise. Please feel free to contact me so I can resolve any concerns. I appreciate your time. John Reece, General Manager, jreece@ferman.com, 727-785-3900

July 12, 2017

Phenomenal service Jamie has amazing hospitality and caters to your request with no problems. She is a very hard worker and provides you with excellent service. Thank yo More

by Majazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie in Service
Jul 13, 2017 -

Ferman BMW responded

We're very lucky to have Jamie and glad you two had the opportunity to work together! Thanks for the review; we will pass it on.

February 21, 2017

A great experience at the service dept Communication was outstanding and the experience was pain free. Loaner vehicle was ready as planned and all of the staff was very courteous and profes More

by Pascal F1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
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