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3,938 Reviews of Ferman BMW - Service Center
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August 24, 2018
Successful repair Two fuel sensors were replaced to resolve the issue. Although I was shocked at the cost, my service rep accepted a competitive coupon from another de Two fuel sensors were replaced to resolve the issue. Although I was shocked at the cost, my service rep accepted a competitive coupon from another dealership. More
by sam_hammock
Verified CustomerEmployees Worked With
Jimmy Whaley
August 24, 2018
Jimmy is fantastic! Jimmy is always friendly and professional. He is always on top of things. Keeps us informed of progress. He keeps an open line of communication! Jimmy is always friendly and professional. He is always on top of things. Keeps us informed of progress. He keeps an open line of communication! More
by myracooley
August 24, 2018
Not Organized Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter More
by porter.l.hale
Employees Worked With
Other Employees :
Tomas Hernandez , Alan Mazur, Phil Bennis
August 20, 2018
Outstanding service I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in t I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in the area. More
by WILL
Employees Worked With
August 20, 2018
good service more money than i wanted to pay for a 13 yr old car.thats all i have ti say. the car needed repairs in excess of stated value more money than i wanted to pay for a 13 yr old car.thats all i have ti say. the car needed repairs in excess of stated value More
by JOHNSONMILTON
Employees Worked With
Jimmy Whaley
August 18, 2018
Replaced damaged tire. Found a hard to find tire in inventory and installed it at a fair market price. They were pleasant and very helpful. Thanks very much. Found a hard to find tire in inventory and installed it at a fair market price. They were pleasant and very helpful. Thanks very much. More
by FIREDOGCYCLES
August 17, 2018
Best service at Ferman! This was by far my best experience at Ferman BMW and it is because of Cesar Teresa. Excellent! I have been dealing with BMW service for nearly 25 year This was by far my best experience at Ferman BMW and it is because of Cesar Teresa. Excellent! I have been dealing with BMW service for nearly 25 years and have never been impressed with the customer service when requiring service. Usually the service reps are smug and make me feel like I am interrupting their internet browsing. More
by ALISCHOWE
Employees Worked With
August 16, 2018
Great service I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provi I unfortunately bought my car at Bert Smith BMW and live only a few minutes away but always take my car for service to Ferman BMW as they always provide excellent service (unlike Bert Smith). I highly recommend Ferman BMW! More
by Tim123
August 16, 2018
Unexpected service needed After driving 1,000, I pulled into my hotel and the drive train maintenance light came on. Ferman gave me an appointment the next day and provided a l After driving 1,000, I pulled into my hotel and the drive train maintenance light came on. Ferman gave me an appointment the next day and provided a loaner. They provided excellent service. I am from Pennsylvania but they took care of the situation as if I was a long time customer. More
by kim43
Employees Worked With
August 16, 2018
Great Experience Nick went the extra mile and got the car picked up and dropped off when done. Appreciated that. He is always there to answer any questions and concern Nick went the extra mile and got the car picked up and dropped off when done. Appreciated that. He is always there to answer any questions and concerns. Thank you. More
by Nitesh
Employees Worked With
