Ferman BMW - Service Center

Great Service Advisor Jimmy is easy to work with and is one main reason that I use this service center. The other reason is convenience of the location. Jimmy is easy to work with and is one main reason that I use this service center. The other reason is convenience of the location. More

General aintenance on my mini The staff were right there to check in my car upon arrival and were very friendly and curteous throughout time i was there. Very stress free experienc The staff were right there to check in my car upon arrival and were very friendly and curteous throughout time i was there. Very stress free experience! The waiting area was very nice , however, it would be nice to watch news or something on tv besides an hour and half of same mini advertisements. More

Great!! Darlene did a great job Of communicating with us. We appreciated her keeping us updated and providing a loaner for services making it easier to go ba Darlene did a great job Of communicating with us. We appreciated her keeping us updated and providing a loaner for services making it easier to go back-and-forth to work. More

Great job and great service. Everything was so professional and smooth for a 7:30 appt. My car was ready by 2pm for all recall and replace my module. Excellent job by Mr Nick. Hap Everything was so professional and smooth for a 7:30 appt. My car was ready by 2pm for all recall and replace my module. Excellent job by Mr Nick. Happy to bring my car in. Also car was nice and clean. More

Excellent experience Miss Darlene take care of my mini and was very professional, customer service oriented and above and beyond in her job. She answer all my questions. Miss Darlene take care of my mini and was very professional, customer service oriented and above and beyond in her job. She answer all my questions. More

Quick fix I typically get a loaner, but today, my molding repair I was told would be a quick job <45 min - the experience was painless on many levels 😊 I typically get a loaner, but today, my molding repair I was told would be a quick job <45 min - the experience was painless on many levels 😊 More

Wonderful Experience, Great Customer Service! This was my first experience with Ferman BMW. Cesar was very friendly, helpful, professional, knowledgeable, and honest! I'm definitely making Ferman This was my first experience with Ferman BMW. Cesar was very friendly, helpful, professional, knowledgeable, and honest! I'm definitely making Ferman BMW my new home. Very friendly dealership - would definitely recommend, specially to Cesar in Services. Thanks Ferman BMW and Cesar - A++++ service. More

terrible, exaspering, dissapointed My car was towed in Sunday evening. All day Monday it wasn't touched...after numerous calls, left messages and texts. The same happed on Tuesday, un My car was towed in Sunday evening. All day Monday it wasn't touched...after numerous calls, left messages and texts. The same happed on Tuesday, until finally in late afternoon, it had been looked at. I decided to tow it out to a local more responsible mechanic. More

A++++++ Service Douglas, Brent & Daniel went up and beyond what was to be expected from BMW service! They were courteous & professional. I was treated with care Douglas, Brent & Daniel went up and beyond what was to be expected from BMW service! They were courteous & professional. I was treated with care and made to feel as if I was the only customer Douglas had to care for that day. My car was not only repaired but also washed & vacuumed. I would highly recommend Freeman BMW! More