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Ferman BMW - Service Center

Palm Harbor, FL

4.7
3,616 Reviews

3,616 Reviews of Ferman BMW - Service Center

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April 09, 2018

My Mini Service Review My experiences with Ferman Mini have always been very pleasant. The service department always goes the extra mile to ensure my satisfaction. Thank you More

by Craig Jacobson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Drivas, Darlene King, Marc Youngsma
Apr 10, 2018 -

Ferman BMW responded

Craig, thank you for the positive words! Your feedback is valuable to the team, and it is certainly our pleasure to ensure your full satisfaction with each visit.

April 09, 2018

Outstanding Cesar is a incredible guy. He stays in touch and updates as often as he can. I would recommend anyone to Ferman service. Cesar is the bomb!!! More

by hadlockmikey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2018 -

Ferman BMW responded

Thank you for sharing your five-star review! We love hearing that Cesar made a positive difference in your service experience, and will make sure to let him know. Please let us know if you need anything further!

April 09, 2018

Outstanding service Jamie was a great Advisor to work with and very helpful. The service drive and write up area is very neat and clean. I would definitely recommend this More

by mpezzino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2018 -

Ferman BMW responded

Thank you for taking the time to share your positive review! We are so glad to hear that your visit earned five-stars and your recommendation. We look forward to serving you again in the future!

April 09, 2018

Excellent Customer Service Douglas was extremely courteous, from my first interaction with him, and throughout the duration of my service. He kept me informed about the status More

by MONI.TAYLOR44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Wilder
Apr 10, 2018 -

Ferman BMW responded

We appreciate your positive review! It was our pleasure to make your service experience exceptional in every way, and will make sure to pass along your great feedback to Douglas. We look forward to taking care of you and your vehicle in your future visits!

April 09, 2018

Good People, Good Service Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent resul More

by SALANDOLINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Youngsma
Apr 10, 2018 -

Ferman BMW responded

Thank you for the five-star review! We appreciate that we have offered you outstanding services over the last ten years, and look forward to continuing to offer you the best in the future!

April 04, 2018

Excellent service Jamie Annese is a great advisor. Not everyone pays attention to detail these days, she does! I know I can trust what she recommends!!! I will continue More

by Ray T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2018 -

Ferman BMW responded

Hi Ray, we look forward to passing on your compliments to Jamie! We're glad that she's earned your trust. Please let us know if you need anything in the future. You know that we are always happy to help.

April 04, 2018

Great service while on the road! We visit Clearwater from Philadelphia every spring to see our Phillies and spring training baseball. This year the Conditon Based Maintenace system o More

by DR Young62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Whaley
Apr 04, 2018 -

Ferman BMW responded

We were happy to help you! We know it can be stressful to need service during a trip, but it's great to learn that were able to take care of your vehicle needs. We appreciate the recommendation, and we look forward to your next visit.

April 04, 2018

Professional Service Department Jamie Annese at the Ferman BMW Service department always provides top notch customer service and makes sure that every vehicle concern that I have is More

by Luck4116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2018 -

Ferman BMW responded

Thank you for the five-star review and recommendation. It's delightful to learn that Jamie does a great job during your service visits. We look forward to continuing to provide great service for your next visit.

April 01, 2018

I was very well taken care of by Jimmy Whaley. I’ve never had such great service as I did with Jimmy. Very nice, accommodating and professional. I’d highly recommend Ferman BMW to my friends and fa More

by Baspidel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Whaley
March 31, 2018

Service Douglas kept me well informed on the progress of my service appointment. Everything was arranged prior to my arrival and had the parts required for my More

by AC123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Wilder
Apr 09, 2018 -

Ferman BMW responded

Thank you for the five-star review! It was our pleasure to offer you an exceptional service visit, and will make sure to pass along your feedback to Douglas. Please do not hesitate to reach out to us for any further needs.

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