Ferman BMW - Service Center

My issues returned days after they were "fixed" Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to be remedied, they returned within a week. Not sure why they failed to be fixed, but I had to return again to another dealership location to have my car issues resolved. More

Bmw genius visited me at my home for i3 tutorial The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the ca The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the car. Jimmy Whaley always “has time” for me even hen I arrive unannounced. He too is impressively professional. More

Routine maintenance and subsequent repair Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it’s behind me! More

A/C check Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System c Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System check was clear, no faults found Also, Cesar and I discussed the 'vinegar' smell that is happening frequently from vents. Cesar recommend that I have a condenser conditioning performed at my own expense, not a warranty item. More

Excellent Service The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and the service is everything one would expect from a premium car dealership. More

Excellent in all aspects. They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole op They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole operation was seamless. More

iDrive controller & Badge I took my X5 in for a sticky iDrive control knob and driver door badge with excellent drop off assistance and perfect results at pickup. Matching loan I took my X5 in for a sticky iDrive control knob and driver door badge with excellent drop off assistance and perfect results at pickup. Matching loaner was perfectly comfortable for me and easy to get setup and drop off. More

Awesome Service Jimmy is always friendly, helpful and very accommodating. I have been very pleased over the last 13+ years and would definitely recommend Ferman for s Jimmy is always friendly, helpful and very accommodating. I have been very pleased over the last 13+ years and would definitely recommend Ferman for service and sales! More

Fast, courteous and efficient service. My service experience was pleasant and work was done fast and efficiently. A report was provided to me on the condition of my other tires and Jamie My service experience was pleasant and work was done fast and efficiently. A report was provided to me on the condition of my other tires and Jamie my service manager, again left me with a courteous exit note. More

Emergency Repair While out of town for work my X5 check engine light came on. German BMW got me back on the road in short order and I didn’t miss any cases. While out of town for work my X5 check engine light came on. German BMW got me back on the road in short order and I didn’t miss any cases. More