Ferman BMW - Service Center

Great place Very friendly and accommodating. Also the waiting lounge is extremely comfortable. This is the 4th visit and I’m always very pleased. They do very g Very friendly and accommodating. Also the waiting lounge is extremely comfortable. This is the 4th visit and I’m always very pleased. They do very good work. More

satisfactory, not great The team there is very professional. Usually for my scheduled service/maintenance, the work and service is satisfactory. However my last visit there w The team there is very professional. Usually for my scheduled service/maintenance, the work and service is satisfactory. However my last visit there was a disappointment. My 2 year old Bmw (in warranty) pulls slightly to the left while driving. After check, I was recommended to change my 2 year old front tires as they appear to be slightly worn in the sides which could be a cause of the pull. I would have expected an alignment check atleast. Rather I was provided an estimate of new tire cost for replacement (though these tires are just 2 years old 25K miles and no significant signs of wear n tear) and an estimate for alignment as well. More

Wonderful The service team is efficient like clockwork. Friendly and professional. Jaime Annese is great! I also met the BMW tech Stevon and Mgr Kyle who e The service team is efficient like clockwork. Friendly and professional. Jaime Annese is great! I also met the BMW tech Stevon and Mgr Kyle who explained findings to me and we're very helpful. Great teamwork all around More

Great service Darlene was very friendly. We needed a loaner car and they got us one quickly. Service was completed in a timely manner. Service department waiting ar Darlene was very friendly. We needed a loaner car and they got us one quickly. Service was completed in a timely manner. Service department waiting area was very inviting. Overall great experience. More

BMW i3 Service Both Toby and Cesar provided class A service and both are highly recommended. All services were completed on time and their speed of communication is Both Toby and Cesar provided class A service and both are highly recommended. All services were completed on time and their speed of communication is fantastic. More

Excellent Customer Service Cesar was outstanding. He kept me well informed as to the state of my service. He was proactive in getting the estimate for the new tires I needed. An Cesar was outstanding. He kept me well informed as to the state of my service. He was proactive in getting the estimate for the new tires I needed. And personally made sure that my vehicle was as close to perfect as possible when I picked it up. I highly recommend Cesar as a service representative. More

Recommendation Darlene and Paul in the Mini Cooper service department, took wonderful care of me. I appreciate their help resolving a difficult situation involving Darlene and Paul in the Mini Cooper service department, took wonderful care of me. I appreciate their help resolving a difficult situation involving another dealership. More

Tire service Best service team anywhere. Friendly, courteous and knowledgeable. They are time conscious when customer waiting. I would remember to anyone who has a Best service team anywhere. Friendly, courteous and knowledgeable. They are time conscious when customer waiting. I would remember to anyone who has a BMW. Thank you. More

Jamie once again made my experience flawless. My vehicle X5 BMW had been serviced early this Spring. Last week I found I was having the same exact problem. I was able to get in with no wait and My vehicle X5 BMW had been serviced early this Spring. Last week I found I was having the same exact problem. I was able to get in with no wait and Jamie’s was able to accommodate me with a loaner. My car was fixed within a couple of days and it was covered by the dealership warranty. I’m very pleased. More

Excellent Job! Ferman BMW has the best customer service, and the most efficient and courteous staff! I highly recommend their team! Great job! Beat in Tampabay! Than Ferman BMW has the best customer service, and the most efficient and courteous staff! I highly recommend their team! Great job! Beat in Tampabay! Thanks! More