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3,479 Reviews of Ferman BMW - Service Center
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March 23, 2018
Excellent service Douglas is great. Very accommodating solves all the issues. Had a tire changed and the rim was marked up. Thought it was damaged. Douglas got it all f Douglas is great. Very accommodating solves all the issues. Had a tire changed and the rim was marked up. Thought it was damaged. Douglas got it all fixed up. Got my car back like brand new More
by ewom
March 23, 2018
Very friendly staff!!! I've visited this dealer many times and it's always a great experience. Everyone is very friendly. Doug always keeps me updated while my car is in for I've visited this dealer many times and it's always a great experience. Everyone is very friendly. Doug always keeps me updated while my car is in for service. More
by KYLE32726
Employees Worked With
Douglas Wilder
March 23, 2018
Amazing service visit Amazing employees! Douglas did everything he can for me and even waived a some costs! Great service and had great conversation with Douglas! He saw me Amazing employees! Douglas did everything he can for me and even waived a some costs! Great service and had great conversation with Douglas! He saw me grading papers and made sure to give me as a teacher and a customer of BMW the best service possible, Douglas did not charge me anything to change a few spark plugs and check whats going on with my a.c. fan. More
by Teachers
Employees Worked With
Douglas Wilder
March 23, 2018
Great customer service My service advisor was James Whaley. He was very knowledgeable and very friendly. I was very happy with my visit and the service I received My service advisor was James Whaley. He was very knowledgeable and very friendly. I was very happy with my visit and the service I received More
by Mg
Employees Worked With
Jimmy Whaley
March 22, 2018
Convenient and trustworthy Jaime is professional and shows that she cares about her customers. In addition, she is detailed and knowledgeable about my cars history. Furthermore, Jaime is professional and shows that she cares about her customers. In addition, she is detailed and knowledgeable about my cars history. Furthermore, she is trustworthy. More
by Kh1985
Employees Worked With
March 20, 2018
Stellar As soon as I arrived in the service drive and was greeted by the porter who directed me inside to the service writer who was able to assist me right a As soon as I arrived in the service drive and was greeted by the porter who directed me inside to the service writer who was able to assist me right away with the routine service on my 2016 Clubman. Darlene made my experience quick, easy and painless. As soon as my car was done, which felt like no time at all, I came back to pick up my car which was spotless inside and out! Thanks Ferman Mini and Darlene for making this is best oil change experience of my life! 10/10 would recommend More
by Clubman07
Employees Worked With
Darlene King
March 19, 2018
Phenomenal customer service from Nick Hawk Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able t Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able to identify the problem and explain the solution in a way that I can understand. He recently did the most extraordinary thing: I was having some issues with the engine for my diesel X-5, which had been covered under an extended warranty. The engine light came on again, and Nick was able to make a case to BMW that the repair should be covered. Nick is also a great guy! Thank you Nick! More
by Susan Sasenick
Verified CustomerEmployees Worked With
March 18, 2018
Nick was thoughtful and nice surroundings, service. It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty a It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty awesome. More
by Deanna Marie LiBritz
Employees Worked With
March 10, 2018
Always the best experience. Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng up and checking to make sure I know everything that’s going on. You can tell Gary cares about your experience! More
by Awalters
February 23, 2018
Excellent efficient and effective. I brought my 2018 M4 from the dealer and the advisor was Gary Mack and this was my 2nd BMW. I would highly recommend Gary who was so efficient in gett I brought my 2018 M4 from the dealer and the advisor was Gary Mack and this was my 2nd BMW. I would highly recommend Gary who was so efficient in getting me the car that day. More
by Zip
