Ferman BMW - Service Center

Cesar Tereso is my current service representative. Just had my 535 i repaired today. Yesterday, all of a sudden, my driver door didn't open anymore after unlocking the car. I texted Cesar my problem; h Just had my 535 i repaired today. Yesterday, all of a sudden, my driver door didn't open anymore after unlocking the car. I texted Cesar my problem; he took me in today and had it fixed right away. Great job done! More

Low tire pressure Jamie is always so helpful and accommodating with anything I ever need for my BMW. She knows I’m always in a hurry and makes my time in service as sp Jamie is always so helpful and accommodating with anything I ever need for my BMW. She knows I’m always in a hurry and makes my time in service as speedy as possible👍 More

Great service. Just had minor service, but they were great. Doug was super helpful. I always look for the most stress free experience and they sure delivered. Just had minor service, but they were great. Doug was super helpful. I always look for the most stress free experience and they sure delivered. More

Ferman BMW I had another great experience with Ferman BMW when I came in for service. Jamie was more than accommodating and even left a personalized note of appr I had another great experience with Ferman BMW when I came in for service. Jamie was more than accommodating and even left a personalized note of appreciation for my business. I highly recommend Ferman BMW. More

Darlene was great Darlene helped me on very short notice. She was thorough and knowledgeable. This was my best service experience with ferman. Darlene is definately Darlene helped me on very short notice. She was thorough and knowledgeable. This was my best service experience with ferman. Darlene is definately a keeper. More

Excellent experience Ferman BMW is the epitome of what a luxury automobile dealership should be. Jamie, my service advisor is always so knowledgeable and friendly. So happ Ferman BMW is the epitome of what a luxury automobile dealership should be. Jamie, my service advisor is always so knowledgeable and friendly. So happy Karl A is back. More

Service department Always great service from Ferman. My advisor Jimmy is always helpful and makes sure everything is taken care of. They are always honest and get the jo Always great service from Ferman. My advisor Jimmy is always helpful and makes sure everything is taken care of. They are always honest and get the job done quickly. More

Service experience Jimmy went out of his way to keep me informed of the status of my car. He also had my car delivered to me to eliminate my having to come back to deal Jimmy went out of his way to keep me informed of the status of my car. He also had my car delivered to me to eliminate my having to come back to dealership a second time. More

It was Personable. I like the text communication used to keep me abreast of everything going on throughout the process. As always, everyone I interacted with from the ti I like the text communication used to keep me abreast of everything going on throughout the process. As always, everyone I interacted with from the time I arrived till the time I picked up my car to depart was friendly and offered to assist. More

Outstanding, customer focused BMW service Just wanted to drop a short note to complement the staff of Ferman BMW in Palm Harbor, Florida. Douglas Wilder was my service advisor and he, along w Just wanted to drop a short note to complement the staff of Ferman BMW in Palm Harbor, Florida. Douglas Wilder was my service advisor and he, along with the entire team did an outstanding job of taking in my 530 XI, thoroughly evaluating it and providing the necessary service on the air conditioning system. They effortlessly facilitated the appointment and communications with the extended warranty provider, arranged a loaner, and provided additional services which were beyond what I am accustomed to receiving at my home dealership in Chicago. One additional outstanding feature of this dealership is constant and effective communication via text messaging, a far more efficient way to transmit information than the usual system of voicemails and phone tag. On top of that, the physical dealership, waiting lounge and facilities are beautiful and literally every single person I communicated with at the dealership was extraordinarily courteous. Overall I was extremely satisfied with the efficiency and quality of service received and I will be happy to come back for my service and sales needs in the future. Thank you so much! More