Ferman BMW - Service Center

Wow what a difference! I only need to bring my Mini in once a year for maintenance. This experience was like none I have had so far. Organized, done ahead of time, courteous I only need to bring my Mini in once a year for maintenance. This experience was like none I have had so far. Organized, done ahead of time, courteous, and complete. It was a joy and a clean car to make it even better. Thank you! Kudos to Darlene! She is a true professional. The gals providing me with a loaner were excellent-sorry I don’t remember their names. More

Very Pleasant Experience Every time that I have my car serviced I’m satisfied. If I weren’t, I would not return. The greeters are friendly and ask if you would like anything. Every time that I have my car serviced I’m satisfied. If I weren’t, I would not return. The greeters are friendly and ask if you would like anything. They are accurate on the diagnosis and readiness of my car. They make an effort to give me a loaner car that suits me. I get a follow up the next day to see if I am satisfied. More

Professional Service with Integrity Was looking to purchase a used BMW from an independentdealership and brought it to Ferman to check it out. Brian, the Service Manager and Kyle, the te Was looking to purchase a used BMW from an independentdealership and brought it to Ferman to check it out. Brian, the Service Manager and Kyle, the technician took incredibly good care of me. They treated me like I was a valued customer and did a very thorough job explaining everything. Phil, the Used Car Manager, also gave me useful information on what to look for and fair pricing ranges. They didn't have the vehicle I was interest,ed in but I would highly recommend them for anyone looking for an honest deal and true professionalism. More

Service on my 2015 ///M4 I just moved to the area and needed service on my BMW. I had a fantastic all around experience working with Ferman BMW and Jimmy W in the Service Dep I just moved to the area and needed service on my BMW. I had a fantastic all around experience working with Ferman BMW and Jimmy W in the Service Department specifically. I hope I don't need service on my car again soon, but if I do I'll be going right back to Ferman. More

Amazing, professional and easy Very stress free, did not try to up sell me on anything (unlike most dealerships). Was updated throughout the day via text on how my car is doing. Jam Very stress free, did not try to up sell me on anything (unlike most dealerships). Was updated throughout the day via text on how my car is doing. James was very helpful and professional. Alexis sold me the car and was very patient with me throughout the whole process. Very helpful and even stayed 4 hours after her work hours to help answer any questions. More

BMW knows driving You want the professional serves; so that you would come this Ferman BMW. They are able to perform precisely maintenance and repair. Could I say?, w You want the professional serves; so that you would come this Ferman BMW. They are able to perform precisely maintenance and repair. Could I say?, wonderful BMW car I have !! More

Excellent Service MARC and the Ferman Mini Team were awesome!! They were able to get me in the same day I called and the turnaround time was super speedy. I will only t MARC and the Ferman Mini Team were awesome!! They were able to get me in the same day I called and the turnaround time was super speedy. I will only take my Mini Cooper there from now on. More

Sale and service From sale to service, it’s been an excellent experience, I’m happy I choose a MINI! Thanks to Jack Rowland and service advisor Darlene King! From sale to service, it’s been an excellent experience, I’m happy I choose a MINI! Thanks to Jack Rowland and service advisor Darlene King! More

Purchased new tire with mounting Even though the service dept was busy, my car was done at a reasonable time. After leaving the dealership and driving 20 miles back home, my car’s s Even though the service dept was busy, my car was done at a reasonable time. After leaving the dealership and driving 20 miles back home, my car’s sensor was telling me air was escaping from the same tire. I had to do the drive all over again to the dealer. I shared my grievances with Darlene from service. She acted quickly to remedy the situation which turned out to be a faulty valve stem. More

Repair problem reported as failed DSC by car We own two minis, and only trust them to Ferman mini in palm harbor. The car diagnosed a failed Dynamic Stability Control module, but the car exhibite We own two minis, and only trust them to Ferman mini in palm harbor. The car diagnosed a failed Dynamic Stability Control module, but the car exhibited no alarms or weird behavior when we got it to service. The mechanics and staff were able to trace the problem to a power issue in the ignition system. They obtained a replacement part and had it installed in a reasonable period. Car runs like a champ. Our service advisor Marc youngsma was extremely helpful and courteous, answered our questions, and was able to translate our observations of the behavior to the mechanics. More