Ferman BMW - Service Center

Fast service. Professional. I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it i I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it is the quality of German engineering that keeps me disappointed at times. Too many repairs for a brand new car with low mileage. I take good care of it, keep it maintained on time, but it the car gives me problems now with the engine. It shouldn’t happen to a BMW with 65k miles with one owner. More

Good & expensive Good service but expensive. Convertible top has been fixed. They called to recommend top exchange and provided guidance to buy a new one, which was Good service but expensive. Convertible top has been fixed. They called to recommend top exchange and provided guidance to buy a new one, which was the less expensive item. Labor is about 4 times more expensive than part. More

My issues returned days after they were "fixed" Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to be remedied, they returned within a week. Not sure why they failed to be fixed, but I had to return again to another dealership location to have my car issues resolved. More

Bmw genius visited me at my home for i3 tutorial The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the ca The genius, Toby , came readyband prepared. He was thoroughly professional along with having a winning personality and great demeanor . He knew the car. Jimmy Whaley always “has time” for me even hen I arrive unannounced. He too is impressively professional. More

Routine maintenance and subsequent repair Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it’s behind me! More

A/C check Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System c Checked system for any a/c faults. A/C had one occasion that it did not operate at all...no signs of life; however, worked fine after that. System check was clear, no faults found Also, Cesar and I discussed the 'vinegar' smell that is happening frequently from vents. Cesar recommend that I have a condenser conditioning performed at my own expense, not a warranty item. More

Excellent Service The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and The service department at Ferman BMW has been exceptionally efficient, helpful and friendly. I appreciate their efforts in maintaining my new BMW, and the service is everything one would expect from a premium car dealership. More

Good People, Good Service Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent resul Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent results. More

Excellent in all aspects. They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole op They were fast, friendly, efficient and accommodating. My car was delivered clean and fast. The loaner car was given to me very quickly. The whole operation was seamless. More

iDrive controller & Badge I took my X5 in for a sticky iDrive control knob and driver door badge with excellent drop off assistance and perfect results at pickup. Matching loan I took my X5 in for a sticky iDrive control knob and driver door badge with excellent drop off assistance and perfect results at pickup. Matching loaner was perfectly comfortable for me and easy to get setup and drop off. More