Ferman BMW - Service Center

I do not write letters (actually emails these days) like this very often, however the experience I had recently with Ferman BMW warrants my comments. As you know I have had a very difficult time (and that this very often, however the experience I had recently with Ferman BMW warrants my comments. As you know I have had a very difficult time (and that is being very kind) getting the convertible top repaired and transmission problem properly diagnosed on my 645 at Bert Smith. Per you request I gave Ferman a chance to look at my car to see if they could find out what the problems were. From the moment I agreed to give Ferman a chance I was treated with professionalism, courtesy and efficiency that I have never experienced with any other BMW dealership. From scheduling, drop off and delivery of my vehicle everything was perfect. Dennis Daley and your entire staff should be commended on their efforts to provide me the best service I have ever received. Dennis communicated with me every day without me having to call him. He handled everything professionally and efficiently. The mechanic that test drove my car with me (I am sorry but I did not note his name) was able to properly and efficiently diagnose the issues and communicate them along with Dennis to BMW through the PUMA system and effectively represent me to get the required repairs approved. Your team has restored my faith in BMW and saved a long term BMW owner from switching to another auto manufacturer. I am extremely happy that they did. I love my car and did not want to get rid of it but I was so aggravated with my recent experience with Bert Smith that I was days away from buying an XLR. Ferman is quite a long drive (right by Bert Smith) from my home but I will gladly make that trip from now on to receive the quality service from Ferman that you and your staff provided me. Thank you for going the extra mile to follow up with me to ask for a chance to make things right with me even though my frustrations had nothing to do with you or Ferman. You have a great service staff backing you up at Ferman. Please tell Dennis and the rest of the staff thank you for me. I really appreciate all their efforts. More

I had a complete failure with my 328i and after keeping it for a week- they decided it was a bad battery cable. This is not even believable and yet they acted like I was an idiot when I questioned them. it for a week- they decided it was a bad battery cable. This is not even believable and yet they acted like I was an idiot when I questioned them. The car is still not right. I complained all they way up to corporate with no satisfaction. I will would not recommend them to anyone-sad- i really like the car-but now I don't trust it--or them More

I forgot to add in my last review that the 328i I had towed in with a complete system failure was a 2007 with less than 14,000 miles on it. Yes- it was under warranty and yes I did get a car after the s towed in with a complete system failure was a 2007 with less than 14,000 miles on it. Yes- it was under warranty and yes I did get a car after the second day- but because I didn't have to pay anything they all acted like it was no big deal. So what if I was out on the road- "you have BWM assist" I was told --No dependability equals BYE Bye BMW and Bye Bye Ferman. Its pretty but I need a car and a dealership I can depend on. Very disappointed in the whole encounter. More

(Ferman Bmw) brakes your car, and won't own up to it. Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in m Never go to that scaming place!! (Ferman Bmw) also tell's you that, repairs are needed when they are not. Worst customer service (John Tremblay) in my 31 years of owning a Bmw.Go to Bert Smith in St.pete, or Reeves in Tampa. More

My 1st visit has been a nightmare. Expecting to leave my car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was car for a day, theyhave kept it over a week now. They have only 12 loaner vehicles to offer, once their used, you're out of luck. The loaner I was placed in was SOOOO dirty, like it had never been cleaned. What dealer puts people in dirty loaner cars? The Svc. Dept Mgr seemed very unaware of my car and it features. They started making up excuses as to why things didn't work. I will not go back to this dealer for service. I suggest others avoid them as well. More

Right hand doesn't know what the left is doing. I had to drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the ni drop my car off for maintenence in the morning. I found out that I couldn't get there at 8 am when they opened and wanted to drop the car off the night before and pick up the loaner then. <br><br>Service dept was less than enthusiastic about helping me... now I have to reschedule... xxxx poor customer service. More