Ferman BMW - Service Center

Great service They did a great job, kept to their word, and delivered what was promised. I will be returning to trade in my car for a new one once the lease is comp They did a great job, kept to their word, and delivered what was promised. I will be returning to trade in my car for a new one once the lease is complete. The work they did will keep the value of my car high enough to do so b More

Great service, great communication! Courtney arranged pickup and delivery flawlessly. Stephen communicated ahead when he would arrive, and actually arrived on time and was very personabl Courtney arranged pickup and delivery flawlessly. Stephen communicated ahead when he would arrive, and actually arrived on time and was very personable. Darlene kept in touch with the progress on our car’s service and followed up to make sure we were completely happy with the service performed! More

Tire replacement And oil change I needed a new tire because mine was damage. They offered to do and oil change because I was due for service. It ended up being very convenient. Darle I needed a new tire because mine was damage. They offered to do and oil change because I was due for service. It ended up being very convenient. Darlene kept me updated on the progress of everything. More

Navigation rehall Our salesman, Greg Larson, said that he'd never seen the navigation problem that I had. He was eager and willing to get it right. He has offered con Our salesman, Greg Larson, said that he'd never seen the navigation problem that I had. He was eager and willing to get it right. He has offered concierge service that makes it so much easier to get my car in perfect running order. I would recommend Greg and Ferman BMW to everyone. Thank you! More

Helpful Service Vehicle status showed a tire with low pressure. My service rep handled it for me same day (there was a nail in the tire) while I waited. Vehicle status showed a tire with low pressure. My service rep handled it for me same day (there was a nail in the tire) while I waited. More

Special experience Ferman BMW in Palm Harbor has a strong Service Team. I am usually treated like a special guest! We typically work with Jimmy, who is wonderful, but Ferman BMW in Palm Harbor has a strong Service Team. I am usually treated like a special guest! We typically work with Jimmy, who is wonderful, but was off last Saturday. This recent time, Doug was my advisor and he was so polite and friendly. I am a happy customer :) More

Failed to honor extended warranty Had a check engine light on our 2014 Mini Paceman with 35,000 miles. Immediately called dealership to schedule appointment. Diagnosis was a stuck open Had a check engine light on our 2014 Mini Paceman with 35,000 miles. Immediately called dealership to schedule appointment. Diagnosis was a stuck open fuel tank vent valve, caused by a clogged charcoal canister. Initial repair estimate was $900. We explained that we had an extended warranty, provided by the dealership. The car was originally a dealer service loaner vehicle, and had been in use for about 8 months and had a few thousand miles on it prior to our purchasing it. The dealership offered us a Certified Pre Owned extended warranty for one extra year of coverage. They claimed that the warranty would not cover these items because the charcoal cannister is essentially a filter, and filters are not covered. We went to Mini USA to complain and they agreed to cover the cost of the vent valve, but not the charcoal cannister. The dealership agreed to contribute towards the repair from a "Goodwill Fund", but required us to pay $278.75 for the charcoal cannister (filter). They included a list of Excluded Items from warranty coverage, and they highlighted the following: exhaust systems (including catalytic converters); filters This was their reasoning for not covering the failed charcoal cannister, which is not a filter that anyone can access or clean or replace. It is not like an air filter or oil filter. It is a component within the vehicle. After getting home and filing our paperwork away, we noticed our original copy of the same list of Excluded Items not covered by warranty. ONE BIG PROBLEM, IT WASN'T THE SAME. Our list of Excluded Items, did NOT include the word "filters". It simply reads: exhaust systems (including catalytic converters) Why the discrepancy? This is the list that was given to us at time of purchase, signed by us and the salesperson. After looking closely at bot documents, we saw that the Excluded Items list the dealership hung their hat on was for vehicles retailed prior to 4/1/2014. The list we were provided at time of purchase is for vehicles retailed on or after 4/1/2014. We were the first retail owners of the vehicle and purchased it on 7/14/14. Therefore the Excluded Items list that the dealership used to force us to pay, unfairly, for a part that should have been covered, was the incorrect list. We have been Ferman customers for many years. In the past 12 years, we have purchased 3 Chevy Silverado pickup trucks, a Chevy Camaro RS, and this was my wife's second Mini. Now it's her last. Can anybody reccomend a dealership who will honor their extended warranties? I will gladly take my business to them. What a shame, that $278 has cost Ferman a loyal customer who has spent in excess of $100,000 on new vehicles. Their loss. UPDATE: As shown below, the dealership posted a response, asking that we contact Bob Murray, GM of Ferman BMW/Mini. We attempted to contact Mr. Murray on 3 occassions, left a voicemail with his personal assistant, and finally left a voicemail on Mr. Murray's extension. NO CALLS WERE EVER ANSWERED NOR EVER RETURNED. THIS DEALERSHIP DOES NOT CARE !! More

Above and Beyond Marc took the time to really listen, ask good questions, and later follow-up with me throughout the time my MINI was getting serviced. Additionally, t Marc took the time to really listen, ask good questions, and later follow-up with me throughout the time my MINI was getting serviced. Additionally, the service team went above and beyond what I expected to make sure the problem was fixed and didn't come back, and so far it hasn't. Great service experience overall and I highly recommend. More

Thank you Paul There are pros and cons. Gary who delivers the car is outstanding. Paul who is the senior manager is incredibly awesome at taking care of his custome There are pros and cons. Gary who delivers the car is outstanding. Paul who is the senior manager is incredibly awesome at taking care of his customers. He goes above and beyond and make she want to buy a car from the dealership. He keeps open communication and sharing all issues have been resolved. I found Aileen to handle our issue in a very condescending and demeaning manner More

Servicing my BMW I ve always have had good experience with Jamie Annese. Always friendly and willing to help ready to offer suggestions. she is a good asset for BMW I ve always have had good experience with Jamie Annese. Always friendly and willing to help ready to offer suggestions. she is a good asset for BMW More