Ferman BMW - Service Center

Good preventive service I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to sched I went in because the battery on my key was getting low, they checked and I was 4 days away from needing my brake fluid changed. We were able to schedule the next day and I was all Fixed up before the service light came on! More

Always leaving happy Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the ent Marc took great care of my MINI in service! I was getting some warranty work done, and it was taken care of quickly and I was kept in the loop the entire time. I am very happy with my experience! More

Good experience I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service wa I gave it a four star, only because our vehicle was scheduled in and dropped off, but still took time to be looked at. Other than that, our service was great. I would rather bring my vehicle in as soon as someone can look at it and not think the worse, since it's just sitting there. More

Yearly service & recalls Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the w Everything went perfect for this service. The recalls ended up being minor. Darlene kept us updated on the status of our service with Mini, plus the windshield replacement. More

This was a positive trip to your dealership, but..... You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much do You still have a long way to go to make up for being screwed by one visit in which I left $2600.00 in your pockets and I no I didn’t need that much done to the car. I came in your dealership and after the car had been pulled back in the garage your service clown comes up and goes “ your the one that had the red convertible that was running so rough”. Funny that at that time I had driven that car 68,000 miles and it never missed a beat. Nobody came to me and said anything about running rough, let’s go out to the drive and I’ll show you. Only after it was in the garage where I couldn’t get to it or didn’t know what had been done to it before I got to it if I could have. This was a fraudulent deal from the get go. I originally brought it in because I had to have the car jump started and wanted to have them check the battery.. what a surprise I also needed a $500.00 battery too. The time before this one. I brought it in and told you service clown I wanted a price to have a flap back where the convertible top goes down. When the top is down the flap closes to keep junk from getting in where the mechanical parts for the top are. This clown tells me he needs $147.00 to find out what the problem is. I told him I just told him what the problem and what I wanted.” I need to check out the other side to see if it’s O.K.. I told him that side works fine. It opens when it’s supposed to and closes when it’s supposed to. That’s all it gets paid to do. It doesn’t sing,it doesn’t dance it just opens and closes and it does it fine. “ Well I still need $147.00 to check it out”.He told me that money would go towards repair cost if I wanted it fixed. $500.00- $1100.00. I ‘ve already got that lined up to be fixed in Tampa for $500.00. Of the service people I have worked Cesar screwed me out of $2600.00. Got no use for him at all. Steve the salesman.Ferman used to be reputable dealer. Customer service? That woman that answere your main switchboard could not be more arrogant if she tried. I would rather have my teeth pulled out than to,have to try to talk to her. Salesman Steve... crook. James Whaley, who I saw last time I was in the service dept. was great. More

Excellent sales and service! Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do w Been going to Ferman BMW for a few years now. Always enjoy my sales and service experience here! Everyone is very nice to work with and tries to do what they can to make customers happy. More

Great service Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make t Doug was very informative about my car and the status of my service. They fixed my air conditioner and everything is running great. They try to make their customers happy and are willing to work with you. More

Window tint The staff was helpful. I was able to get a ride to work and back to get my car. Thanks for being accommodating. Both drivers were very young however i The staff was helpful. I was able to get a ride to work and back to get my car. Thanks for being accommodating. Both drivers were very young however i was very pleased with the careful and caucus diving they demonstrated. More

Great service Everyone in the service center is very helpful and polite and do what they have to, to make sure the customer happy. Five star service Everyone in the service center is very helpful and polite and do what they have to, to make sure the customer happy. Five star service More

Blown away by AWESOME customer service experience!! Can’t express enough HOW appreciative we are for the EXCEPTIONAL customer service we’ve received at Forman Mini … especially from Marc Youngsma!! Than Can’t express enough HOW appreciative we are for the EXCEPTIONAL customer service we’ve received at Forman Mini … especially from Marc Youngsma!! Thank you!! More