Ferman BMW - Service Center

Routine maintenance Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rath Customer service was great and didn’t have to wait for long to check in and receive loaner car so I could get on with my day. I was also notified rather quickly for any additional needed repairs. More

Low tire pressure I went in to have a tire looked at as it had bee loosing air for a few days. Shortly after I got there, without an appt., they confirmed I had a nail I went in to have a tire looked at as it had bee loosing air for a few days. Shortly after I got there, without an appt., they confirmed I had a nail in the tire and unfortunately it could not be patched. My car also needed brake fluid. Since the new tire was not going to be at the dealership until the next day, they gave me a loaner car so I could get to work. My car was ready the next day. And truth be told, even though I really had not planned on spending what I did, (hoping the tired could have been patched) Cesar was very fair, great to work with and treated me with kindness and respect. He is a great asset to the dealership. More

Great service with no pressure I brought my wife’s Cooper in for a recall and decided to get caught up on needed pm plus a tuneup. I was disappointed after I thought about it while I brought my wife’s Cooper in for a recall and decided to get caught up on needed pm plus a tuneup. I was disappointed after I thought about it while driving the loaner home. Darlene told me there was no reason for a tune up, didn’t try to get me to buy useless services (you know your head light fluid is low?) and was frank and friendly. I was ready to argue that nitrogen was molecularly smaller than oxygen and that the elbow grease didn’t need to be changed. But, Darlene didn’t let me do it. It was refreshing and stress free. Great work! More

Great Service Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain Easy to set up appointment. Loaner was ready and was new. Car was done at time promised and all work done as promised. Absolutely nothing to complain about! More

Superb! Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed a Scheduled my service appointment online with ease. We were greeted in the drive and Darlene did a super job of taking care of us. Our car was washed and vacuumed. Very pleased!! More

Professional and Friendly! General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was G General Maintenance and a New Glove Box. From the Friendly Young Men at the Drive Up, To Jim’s Great Attention at the Service Desk. The Loaner was Great and so was my Loaner “Ladies”! Fine Job on such a great Organization. More

The staff went out of their way to make me feel at home Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very fri Jamie and some of the others checked on me to make sure I was comfortable and asking if there was anything they could get me. Very polite and very friendly More

Car still not fixed after 1 week in service and $4000 later! I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I'm not sure what "certified" means to them but this has certainly been the worst car I've ever owned. This last time the service department had my car for one week (6/23-6/30) and did multiple repairs that totaled over $4000. My car has less that 75,000 miles on it and Ferman had to replace the entire AC system, brakes, rotors, valve cover gasket, and 2 recalls... what???? I had a Camry with nearly 300,000 miles that didn't have anywhere near the number of repairs needed as this 328i. It's crazy! The first day after the repairs (7/1), I started the car and the service engine light came on. This is inexcusable! Now it appears I will have to take off of work and drive 40 minutes back to the dealership to see why this indicator light is coming on. I can't believe that after all the time they had my car, and the money I spent for them to fix it, that I'm still having problems. This is extremely aggravating and will cost ME more time and money to take off work to get my car fixed AGAIN! I am extremely stressed out over the entire situation! More

Quick resolution to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me to my ac repair Very helpful and explained everything they are able to get me in and out very quickly which is important to me More

Will not return to dealership for service First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wi First visit was a battery recall and tech chipped paint in two spots on rear bumper cover Second visit tech bent wiper arm changing wiper blade so wiper was hitting windshield post the whole way home. Cesar was very professional and happy with his service. The techs working on the cars are horrible. I will not be returning to ferman bmw for service or recalls from this point forward. More