Ferman BMW - Service Center

Awesome customer service I stupidly went to a non mini service center and was given a bogus quote that Just didn't feel right. Took car to mini and was treated with respect an I stupidly went to a non mini service center and was given a bogus quote that Just didn't feel right. Took car to mini and was treated with respect and kindness. I still had to pay more then I wanted to to fix the car but Darlene and Courtney made the whole process less painful. They didn't make me feel stupid for taking the car elsewhere and worked really hard to get my questions answered. I will only come to mini for service from now on! I learned my lesson! More

took 10 days to be called if the part needed arrived and still no call. Been at the dealership twice already 2 separate days. First time they made an appointment and second to if the part needed arrived and still no call. Been at the dealership twice already 2 separate days. First time they made an appointment and second to find out the part is not available. Why was I told the first time part is not available ?? More

Great Service Great service. Got new tires on my X5 & price was very comparable. Very happy with the service experience and communication throughout the process. Wo Great service. Got new tires on my X5 & price was very comparable. Very happy with the service experience and communication throughout the process. Would recommend to others. More

Outstanding customer service I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The cust I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The customer service has always been too notch. I can only think of one situation where something wasn't thoroughly explained to me. I would recommend this facility to anyone. More

Excellent Jamie was great, very nice guy, the service was excellent, they were able to give me a ride to work which was helpful for me Jamie was great, very nice guy, the service was excellent, they were able to give me a ride to work which was helpful for me More

More great service We needed the car to be looked at today because of something we had a question about. More fast and friendly service is what greeted us at Ferman BMW! We needed the car to be looked at today because of something we had a question about. More fast and friendly service is what greeted us at Ferman BMW! More

Responsive Service Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comme Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comments. The Management request to solicit customer comments with a minimum of words is dead wrong and can lead to comments of lacking precise value. More

Treated Like Royalty- Great service. Checked in quickly and given a beautiful loaner. The car came back running better than ever. So happy with Ferman that we drive 40 mins Great service. Checked in quickly and given a beautiful loaner. The car came back running better than ever. So happy with Ferman that we drive 40 mins to get there even though we have a dealer closer. More

Repair Cesar helped all our needs is a great personable service advisor explained everything about our vehicle we would come back again and deal with him Cesar helped all our needs is a great personable service advisor explained everything about our vehicle we would come back again and deal with him More

Friendly and caring service experience! Something was going on with a kind of sputtering, choking of the engine that only happened a couple of times. I just didn’t want to take any chances s Something was going on with a kind of sputtering, choking of the engine that only happened a couple of times. I just didn’t want to take any chances so I took it in wondering if I was over reacting but, I just didn’t want to get stranded somewhere! I was 30 minutes late and had to wait a good while, but I really didn’t mind that much. I have never really waited that long before and I don’t think it is a common experience. Found out that it was probably “bad gasoline” and felt confident this was true. I filled up with top grade after and the sputtering totally stopped. Still glad I took it in and spent $100 to have peace of mind. More