Ferman BMW - Service Center

Service Great service & friendly people. It’s always easy getting my car serviced. Especially with the service of getting a loaner car! Gary is so easy to wor Great service & friendly people. It’s always easy getting my car serviced. Especially with the service of getting a loaner car! Gary is so easy to work with! More

Couldn't ask for better! Simply put, the service at Ferman is superb. Nick Hawk, my service advisor, is the best. He is friendly, knowledgeable, professional, and a pleasure t Simply put, the service at Ferman is superb. Nick Hawk, my service advisor, is the best. He is friendly, knowledgeable, professional, and a pleasure to work with. I also want to thank the members of the service team who work on the nuts and bolts of my car to keep it in top running condition. I appreciate you and thank you all. Janice More

MINI Cooper Marc did good job. He’s nice and patience. He explained me well. The service seems very nice and clean. They are friendly. Thank you. Marc did good job. He’s nice and patience. He explained me well. The service seems very nice and clean. They are friendly. Thank you. More

Be prepared to wait! I came in with a confrimed appointment for my tire and rim protection on my 2018 BMW. At first they bounced me back-and-forth between the pre-owned s I came in with a confrimed appointment for my tire and rim protection on my 2018 BMW. At first they bounced me back-and-forth between the pre-owned service center and the new car service center. They finally settled after three transitions on the new car service center, and sat me down in the waiting room. I was under the impression that the room would be repaired, instead they just painted over at the damage. I waited about two hours for them to paint the scratch on my room, which realistically shouldn’t have taken more than 30 minutes. at first they bounced me back-and-forth between the pre-owned service center and the new car service center. They finally settled after three transitions on the new car service center, and sat me down in the waiting room. I was under the impression that the room would be repaired, instead they just painted over the damage. I waited about two hours for them to paint the scratch on my room, which realistically shouldn’t have taken more than 30 minutes All of the customer service agents were pleasant, and everyon all of the Customer Service agents were pleasant, but the wait time was crazy. With a confirmed appointment, I shouldn’t of had to wait two hours to get something done that should’ve only taken 30 minutes. I will return to the service center, because I have a warranty. I cannot void my warranty by going somewhere else. I would be prepared to wait an extensive amount of time for a scheduled service. More

Great job Fermin does amazing work!! I would recommend me to everyone. Top knotch organization !! They treat there customers with white glove service !! Alex Fermin does amazing work!! I would recommend me to everyone. Top knotch organization !! They treat there customers with white glove service !! Alex went above and beyond to make my sales experince and great one!! More

Check up Prompt service and excellent recommendations for my vehicle. The service team is always willing to go the extra mile to accommodate my requests. They’ Prompt service and excellent recommendations for my vehicle. The service team is always willing to go the extra mile to accommodate my requests. They’ve never let me down. More

Great Personnel, Excellent Service Taking my car to Ferman BMW always makes me feel better, aside from my beemer being in the best possible hands, Ferman BMW's personnel is courteous, f Taking my car to Ferman BMW always makes me feel better, aside from my beemer being in the best possible hands, Ferman BMW's personnel is courteous, friendly, knowledgeable and professional. Ceasar Tereso is an awesom service advisor, you can trust he will do whats best for you and your vehicle. Taking my car to Ferman BMW is always a great experience. More

Great service The staff at Ferman service department for mini is very helpful and timely. The service advisor was friendly and willing to be of service. Thanks The staff at Ferman service department for mini is very helpful and timely. The service advisor was friendly and willing to be of service. Thanks More

it was great jimmy is the best serivce guy around ferman has a great service dept and the green team must have some good people on it because they fixed my car that had a hard to find leak ferman has a great service dept and the green team must have some good people on it because they fixed my car that had a hard to find leak More

Satisfied Customer I had a great experience from Ferman Mini. The day started with a greeter as I arrived, friendly and opened my car door, then lead me to my service te I had a great experience from Ferman Mini. The day started with a greeter as I arrived, friendly and opened my car door, then lead me to my service technician Marc. He greeted me and went over all details about servicing my car. When I returned at 1:00pm, my car was ready and again went into details about my repairs and asked if any questions. Later that day, he called to make sure the car was working properly. I am very happy with Ferman Mini. More