Ferman BMW - Service Center

Routine Maintenance Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticip Mike was great to work with. He communicated with me regularly so I did not need to guess what was going on. Service took a little longer than anticipated due to a part that needed to be ordered, but I was given a 4 Series loaner so I was not inconvenienced. More

Service on 528 Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point. Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point. More

Service - low coolant warning As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my v As always my services experience was great and will continue to have my BMW serviced at Ferman BMW. I don't even mind waiting an hour or so for my vehicle. More

Efficient Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a record of my inquiries and requests. More

Excellent attention Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside Had tire trouble so I called and right away was given an appointment. Car receipt was excellent--those kids outside are so nice and effective. Inside, waited a bit but after 1 hour they bought my car to the front. A suggestion: Improve out-going car paperwork process because my car was out front for more than 15 minutes ready to go but was withheld allegedly due to the paperwork. More

Excellent Service Ferman BMW is an exceptional dealer and their service department is the best in the Tampa Bay Area (Thanks Mike - Service Advisor). I will be buying a Ferman BMW is an exceptional dealer and their service department is the best in the Tampa Bay Area (Thanks Mike - Service Advisor). I will be buying a new BMW is 5 months and this dealer will be my one and only stop! More

grear experience Kari (I think was her name). I went in Wednesday morning st 9:30. And she waited on me. Let me know what was going on and what else I needed to do and Kari (I think was her name). I went in Wednesday morning st 9:30. And she waited on me. Let me know what was going on and what else I needed to do and even got my charger for me out of the car cause they needed to fix a couple of tires. So was there longer than I was expecting. But everything turned out great and she was fantastic. More

The Paintless Dent Removal guy worked miracles! I bought the ding & scratch removal option with my new 535I, and boy, I'm glad I did. The ding in my two-week-old car was fixed so well, I couldn't te I bought the ding & scratch removal option with my new 535I, and boy, I'm glad I did. The ding in my two-week-old car was fixed so well, I couldn't tell where it was. Highly recommended! More

Service The service was courteous and fast. They had to order a part so they gave us a loaner and called us when our car was ready. The service was courteous and fast. They had to order a part so they gave us a loaner and called us when our car was ready. More

Very efficient, friendly and answered all questions All the personnel we dealt were courteous, explained what needed to be done snd answered all our questions. I do not recall the name of our service ad All the personnel we dealt were courteous, explained what needed to be done snd answered all our questions. I do not recall the name of our service advisor More