Ferman BMW - Service Center

Problem not fixed Customer service was veey good and they provided me with a temporary vehicle. However I brought my car in with an intermittent drivetrain malfuncti Customer service was veey good and they provided me with a temporary vehicle. However I brought my car in with an intermittent drivetrain malfunction light. They said it was fixed with a software update (which I found a little strange) but the problem came back within a week. I will bring my car again for a second look. Really hoping they get it right this time since they seem to have better customer service than other dealers in the area. More

Highly professional and helpful Always have an excellent experience from having a loaner car availabe t to the actual service done on the car to the wash of the car. Always have an excellent experience from having a loaner car availabe t to the actual service done on the car to the wash of the car. More

AC update Great experience! Jaime took care of all my needs and even was put in a loner for the half day. Would highly recommend and I will be a customer! Great experience! Jaime took care of all my needs and even was put in a loner for the half day. Would highly recommend and I will be a customer! More

Over and above great customer service The whole process was very easy. Excellent communication from start to finish. Very reasonable rate for services needed. Friendly environment. Repairs The whole process was very easy. Excellent communication from start to finish. Very reasonable rate for services needed. Friendly environment. Repairs resolved issues with vehicle. More

5 Star BMW Service dept Ferman BMW does an outstanding job taking care of my Beamer! It starts with my Service Advisor Jimmy. He is very professional! He takes care of the a Ferman BMW does an outstanding job taking care of my Beamer! It starts with my Service Advisor Jimmy. He is very professional! He takes care of the appointment for oil changes,etc. Honestly, I don’t have issues with my BMW so I only see the staff on regular checkups. The loaner car staff is great too! 5 Star All around! More

Everyone was very professional I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my e I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my experience well worth it. More

Excellent service! Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most import Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most importantly helped correct the problem. Great follow up after appt too. Lovely service encounter & person. Thanks! More

Typical dealership bs I brought my mini in for two simple fixes. First the passenger side door lock knob came off when unlocking door. This was the second time I brought my I brought my mini in for two simple fixes. First the passenger side door lock knob came off when unlocking door. This was the second time I brought my car by to have this fixed. Second time I unlocked my car the knob came off again. Second item was the low tire pressure indicator was displaying. I stopped by the dealership because my tires had been inflated with nitrogen and past dealer would refill them to proper level for free. When I asked the service writer if they would inflate my tires with nitrogen, she told me that they don't have nitrogen and then tried to tell me that it wasn't as good for the tires as regular air. I explained that nitrogen was better because it didn't contain water and would usually hold a consistent pressure longer. She then stated that their tires were "special," whatever that’s supposed to mean. My next visit was for an oil change and normal inspection. There was not charge for the oil change as it was under warranty but the service manager indicated that my tires were showing the wear bar and they recommended new tires for $1,229 plus alignment. I had the tires replace with same exact model for approximately $600 including a life time balance and rotation. I probably would have let Ferman do the work if their pricing had been more in line. More

Great service All of the staff was very helpful, considering I didn’t know what was wrong with my car, in helping diagnose it. Will definitely recommend for people All of the staff was very helpful, considering I didn’t know what was wrong with my car, in helping diagnose it. Will definitely recommend for people with a bmw car. More

Great customer service The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a custome The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a customer. He has always get back to me and I never had an issue getting my car fix. More