Ferman BMW - Service Center

Excelent experience From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. From the moment I was greeted at Ferman BMW the process was seemless, professional and in less than one hour my car was washed and ready for the road. Thank you Cesar for your promp, courteous and professional service! More

I love Ferman BMW! The air duct pipe on my 335is suddenly gave out. Even though my vehicle is out of warranty, Ferman BMW replaced it at no cost the day after I dropped The air duct pipe on my 335is suddenly gave out. Even though my vehicle is out of warranty, Ferman BMW replaced it at no cost the day after I dropped it off for no charge! Although I purchased my vehicle at Ferman BMW, I haven't used their service center since I actually live closer to a different BMW service center. I will definitely be visiting Ferman BMW from now on for my service needs. Thanks again Ferman BMW! More

Great service Recently moved to the area. Great service. Also the woman in charge of the loaners was very nice and helpful. Can’t remember her name but great s Recently moved to the area. Great service. Also the woman in charge of the loaners was very nice and helpful. Can’t remember her name but great service also. More

On time service, completely satisfied Friendly service. Convenient hours. Work completed on time. Additional repairs needed requiring overnight parts to be supplied. Charges as estimated. Friendly service. Convenient hours. Work completed on time. Additional repairs needed requiring overnight parts to be supplied. Charges as estimated. Will return for future service. More

Service Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in an Caesar was a great deal of help, always takes care of my car.. Would not go anywhere else, loaner was good and clean..m My car is always clean in and out when I get it back.. More

Computer not reset Although Marc did a good job getting the MINI in for the convertible top recall issue and provided me with a loaner, the mini was also serviced (oil c Although Marc did a good job getting the MINI in for the convertible top recall issue and provided me with a loaner, the mini was also serviced (oil change etc) and the computer was not reset correctly indicating next service schedule. More

recall work on power steering The work took longer the promised. Thankfully we were given a loaner mini but had no instructions on the operation of the car. When I asked how to o The work took longer the promised. Thankfully we were given a loaner mini but had no instructions on the operation of the car. When I asked how to operate everything we were told "IT WORKS LIKE ANY OTHER CAR". There were featured that were not in our existing Mini (2002 model) and since their was no manual in the car we have no idea what the switches or other items did. When asked the answer from the transportation department certainly should not what we hear and an actual informative answer should be given. More

Super efficient and friendly Why ? Beacause; 1. Friendly 2. Informative 3. Punctual 4. Efficient 5. Communicative If there are any other reasons to give a high rating Why ? Beacause; 1. Friendly 2. Informative 3. Punctual 4. Efficient 5. Communicative If there are any other reasons to give a high rating I am unaware of them. More

Great service! New to the area and needed to find a dealer to service my vehicle. A great first visit. Hopefully each visit will go as easily as the first. New to the area and needed to find a dealer to service my vehicle. A great first visit. Hopefully each visit will go as easily as the first. More

Awesome service Douglas was awesome, prompt and excellent service and communication. I will be bringing my vehicle in next time for sure. They took care of all recall Douglas was awesome, prompt and excellent service and communication. I will be bringing my vehicle in next time for sure. They took care of all recalls at one time! More