Ferman BMW - Service Center

Car and faith restored Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked “from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you. More

Pricey but honest and complete Being my first BMW, I was VERY surprised at the prices. The staff was very helpful, understanding and thorough! Explained everything very well. Ove Being my first BMW, I was VERY surprised at the prices. The staff was very helpful, understanding and thorough! Explained everything very well. Overall I was pleased. More

Freaking amazing Doug and Austin are freaking amazing They know their stuff and never give up until the job is complete and customer is satisfied They have great a Doug and Austin are freaking amazing They know their stuff and never give up until the job is complete and customer is satisfied They have great attitudes and go above and beyond their call of duty They are freaking amazing and a great asset to Fermin BMW More

Service I am very satisfied with the experience. It was very easy to get an appointment. When I arrived I was greeted and directed were to go (they also provi I am very satisfied with the experience. It was very easy to get an appointment. When I arrived I was greeted and directed were to go (they also provided snacks). James was very courteous, explained the service/cost and provided updates throughout the whole process. It was an excellent experience! More

Great Service My hat's off to Jamie for such superb service. She was very professional, knowledgeable and I recommend going the extra mile to Ferman BMW in Palm Har My hat's off to Jamie for such superb service. She was very professional, knowledgeable and I recommend going the extra mile to Ferman BMW in Palm Harbor. More

Regular maintenance and loaner car Maintenance done perfectly and loaner car was a brand new BMW X3. Team was very helpful and service area for customers was spotless. Good experience. Maintenance done perfectly and loaner car was a brand new BMW X3. Team was very helpful and service area for customers was spotless. Good experience. More

Great Window Tint Work Was very happy with services. The window tint work was excellent. Would highly recommend taking your vehicle here for tint work, As always staff went Was very happy with services. The window tint work was excellent. Would highly recommend taking your vehicle here for tint work, As always staff went the extra mile in all aspects of customer service. Always a pleasure More

They can careless about wat they took off My car was taken there for sc prob relare to recall they were cery nice and professional my ac is wrking very good but a little square part more like My car was taken there for sc prob relare to recall they were cery nice and professional my ac is wrking very good but a little square part more like bodyvwrk was removed and they never put it back on so im drving around with a little open square area on my back bumper it may not nean much to them but i think its not good customer service not put back wat u take off More

Great service! Very happy with The service this last time. The communication between James and I was great very thorough and timely and you guys got me in and out of Very happy with The service this last time. The communication between James and I was great very thorough and timely and you guys got me in and out of there quickly. Great job! More

Great service! Each time I come in for service Marc has been my service rep. First, I really appreciate having the same service rep each time. His communications f Each time I come in for service Marc has been my service rep. First, I really appreciate having the same service rep each time. His communications from the beginning through service completion is great. He takes the time answer questions and explains any work that is being performed. The staff is very friendly and knowledgeable. I feel good about the info and Service I receive from Ferman Mini More