Ferman BMW - Service Center

This is what service should be. They told us what was wrong with the vehicle, they fixed it on time, they were no surprises. No one tried to upsell me everyone was courteous and help They told us what was wrong with the vehicle, they fixed it on time, they were no surprises. No one tried to upsell me everyone was courteous and helpful. More

I needed to have my oil changed and we live 2 hours away. Overall the experience was exceptional. We stayed on the beach, my car was picked up, a loaner was provided, and we were not inconvenienced at all. Overall the experience was exceptional. We stayed on the beach, my car was picked up, a loaner was provided, and we were not inconvenienced at all. More

Doug and Caesar very awesome Happy with customer service Great professionals at the front desk especially Doug and Cesar They have loaner for you if the car takes time to be Happy with customer service Great professionals at the front desk especially Doug and Cesar They have loaner for you if the car takes time to be serviced More

I love this place and my car ‼️‼️‼️‼️ Ok .. they called me.. it’s that time.. so nice.. I did ask for a loaner.. , they said yes.. and when it got there.. they did not have one.. but.. dro Ok .. they called me.. it’s that time.. so nice.. I did ask for a loaner.. , they said yes.. and when it got there.. they did not have one.. but.. drove me home.. and later brought my car too me.. .. peoplebitch about the stupidist stuff.. theman who took my loaner said his car smelled like smoke.. so my loaner became his cause he was an xxx.. all wonderful.. I love this place????????????Ok and Steve was the greatest salesman.. so nice.. my kid also bought a car from him.. so my story was I had 100.000 dollars to spend .. my husband wanted me to buy a Range Rover.. I looked at every car compatible.. salesmen were awful.. not Steve .. he was so nice.. loved the car... and him More

Great service Jamie Anise snd her White Team always do a GREAT job on my 428... whether it is detailing or maintenance... I HIGHLY RECOMMEND Ferman BMW! Jamie Anise snd her White Team always do a GREAT job on my 428... whether it is detailing or maintenance... I HIGHLY RECOMMEND Ferman BMW! More

M3 recall Brought my 2011 m3 in for a positive battery cable recall. My service advisor was very helpful and got the job done but it took a day longer than what Brought my 2011 m3 in for a positive battery cable recall. My service advisor was very helpful and got the job done but it took a day longer than what the people who made the appointment said. I know this isn’t the service advisors fault so I don’t blame him at all but I wish the people who made the appointment wouldn’t have told me my car would be done same day if it couldn’t have been. More

Warranty repair The customer lounge was comfortable , providing soft drinks and bagels . Service representatives were polite and courteous. Repair was done in a t The customer lounge was comfortable , providing soft drinks and bagels . Service representatives were polite and courteous. Repair was done in a timely manner. In addition several small dents in the fender were removed and oil/filter change was performed no charge. More

Flat tire I had a flat tire I called my service adviser And he was very helpful he had opening and took me in .It was a great experience as always with Caesar . I had a flat tire I called my service adviser And he was very helpful he had opening and took me in .It was a great experience as always with Caesar . More

Oil change sale After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purc After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purchased a 2007 X5 privately, I thought this was a great chance to confirm with the included inspection to ensure I had a safe good running older BMW. No pressure to buy anything other was a plus. My car took 8 quarts, with the sale I still only paid $75. Left felt like I got a deal,as well as assured no current issues could be found. More

all issues resolved quickly Sal got me in and out and kept me updated throughout the process. Loaner vehicle very convenient. Issue resolved under warranty. Very happy with expe Sal got me in and out and kept me updated throughout the process. Loaner vehicle very convenient. Issue resolved under warranty. Very happy with experience. More