Ferman BMW - Service Center

Responsive and timely Check engine light came on. I live 45 miles away and your guy came picked up my car, left loaner and returned next day for switch. Right on time. P Check engine light came on. I live 45 miles away and your guy came picked up my car, left loaner and returned next day for switch. Right on time. Perfect service. Only disappointment was that the light had come on, causing car to be checked out. More

Thanks. Doug is an asset to your company. His communication skills are unsurpassed. Letting me know what the service to be done is , the cost and the expect Doug is an asset to your company. His communication skills are unsurpassed. Letting me know what the service to be done is , the cost and the expected time it will be done was all so helpful. A true asset . More

Job well done Doug was super nice and very welcoming! I was hesitant about taking my vehicle to bmw but, I felt the price that I was charged was fair and they even Doug was super nice and very welcoming! I was hesitant about taking my vehicle to bmw but, I felt the price that I was charged was fair and they even looking into recalls for me! Would defiantly recommend! More

Regular maintenance Douglas is awesome. Always greets you with a smile and goes above and beyond. I came in for a wiper blade replacement and he checked my records and no Douglas is awesome. Always greets you with a smile and goes above and beyond. I came in for a wiper blade replacement and he checked my records and noticed that I was due for service. Arranged a loaner for me and off I went. More

Perfect! Absolutely perfect! Very accommodating and prompt. The customer service is awesome but what really makes it perfect is your follow through. This is a rarity in retail tod Very accommodating and prompt. The customer service is awesome but what really makes it perfect is your follow through. This is a rarity in retail today. You not only followed up immediately after making the appointment, you followed up once complete and that all lets me know that you sincerely care about having me as a customer. I don't know if this is a Mini thing or a dealership thing, but both Mini dealerships have been amazing! So a huge thank you! More

Quickly helped me in my moment of need The staff of Ferman BMW was amazing, so friendly and very helpful. I had an unexpected problem with my just purchased vehicle, the staff sprung into a The staff of Ferman BMW was amazing, so friendly and very helpful. I had an unexpected problem with my just purchased vehicle, the staff sprung into action and helped me with a walk in appointment to resolve my issue. They were so friendly and everyone seemed to genuinely want to help me. I feel like the staff is exceptional and everyone I meet seems like we've known each other for years. More

Great Customer Service!! Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promot Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promoted to Service Manager so he can ensure that he shares his professional knowledge on Customer Satisfaction!! More

Jimmy is fantastic! Jimmy is always friendly and professional. He is always on top of things. Keeps us informed of progress. He keeps an open line of communication! Jimmy is always friendly and professional. He is always on top of things. Keeps us informed of progress. He keeps an open line of communication! More