Ferman BMW - Service Center

Excellent service by Cesar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts depar Excellent service once I was directed to the appropriate person by the man in the parts department. Not Terri the other gentleman in the parts department. Sorry, I forgot his name and he did tell me. He was very very nice! I was sent to the parts department by the Valet when I needed to speak with the service department. This has happened twice now. Was not the customary service I have always gotten from BMW Still a wonderful car with excellent overall service. Steve Venden and Cesar are the best! More

Perfect I was prompted greeted when I arrived at was with service writer quick then on my way back to only about 15 minutes to drop my car off for service I w I was prompted greeted when I arrived at was with service writer quick then on my way back to only about 15 minutes to drop my car off for service I was happy about thar More

Thorough job My 2011 mini Cooper S was having multiple issues mostly electrical. Ferman sorted them all out and did a great job getting my car back on the road. My 2011 mini Cooper S was having multiple issues mostly electrical. Ferman sorted them all out and did a great job getting my car back on the road. More

Excellent experience My service person did an awesome job getting me in and out efficiently. The car was perfectly repaired and clean when it was returned to me. I appreci My service person did an awesome job getting me in and out efficiently. The car was perfectly repaired and clean when it was returned to me. I appreciate that! More

An outstanding service experience As in previous service visits, Cesar Tesero, kept me up to date on the status of my car and was very clear in explaining what needed to be done an As in previous service visits, Cesar Tesero, kept me up to date on the status of my car and was very clear in explaining what needed to be done and how long it would take. More

Service Appointment Great service and Jimmy Whaley was awesome and took care of myself and my car with great care! Highly recommend the dealership to people looking a gre Great service and Jimmy Whaley was awesome and took care of myself and my car with great care! Highly recommend the dealership to people looking a great experience. More

great experience pleasant professional staff. marc is an excellent advisor. car was ready quicker than expected. a plus service. i would highly recommend for any serv pleasant professional staff. marc is an excellent advisor. car was ready quicker than expected. a plus service. i would highly recommend for any service need More

Good Service The Ferman BMW Service Dept. is responsive, communicative and fair. I have always received courteous attention and left satisfied with the work that w The Ferman BMW Service Dept. is responsive, communicative and fair. I have always received courteous attention and left satisfied with the work that was performed. More

Another great service experience Once again, I was not disappointed and completely satisfied. I will continue to use their service dept long after my warranty expires. Thank you for t Once again, I was not disappointed and completely satisfied. I will continue to use their service dept long after my warranty expires. Thank you for the great experience. More

Professional, timely & cooperative Jamie Annese is the best customer service representative I have had the pleasure of working with. She is the reason I travel past other dealers and f Jamie Annese is the best customer service representative I have had the pleasure of working with. She is the reason I travel past other dealers and further than required for BMW service. Kudo's to Terry in parts for his assistance in obtaining replacement tires. Complimentary vehicle wash has notably improved. On sour note run flat tires which BMW uses primarily can be costly i.e. slow leak in one tire @ 16000 miles, not repairable, results in purchasing minimum of two new tires. After four BMW's consideration must be given when time to purchase next vehicle. More