Ferman BMW - Service Center

Dissatisfied I am extremely unsatisfied with the visit. and feel you all tried to set me up to fix something that is not broken. You told me that my oil pump gaske I am extremely unsatisfied with the visit. and feel you all tried to set me up to fix something that is not broken. You told me that my oil pump gasket is bad and it would cost $600.00 to fix. After going back through my receipt I saw that this gasket was fixed on March 18th, 2018, I went to the garage that fixed it to complain about the trouble and we put my car on the lift and there is no leaking from the oil pumps gasket at all. I will never return to Ferman ..nor will I ever recommend your services to anyone. To me this conduct borderlines on fraught!! More

Great service I went there for an oil change and air conditioner truck. They treated me great I had my loaner car no time flat. All GREAT! I went there for an oil change and air conditioner truck. They treated me great I had my loaner car no time flat. All GREAT! More

Superb Experience I am always treated with utmost respect and care when I arrive, from beginning to end. Staff is curteous and always goes above and beyond I am always treated with utmost respect and care when I arrive, from beginning to end. Staff is curteous and always goes above and beyond More

Spectacular customer service From the time I pulled into the service drive, I was met with friendly professional people willing to handle everything that was needed. Throughout t From the time I pulled into the service drive, I was met with friendly professional people willing to handle everything that was needed. Throughout the time my car was in service, the communication was exemplary! My car was serviced and cleaned, very well and returned in better condition than I left it. The check out process was streamlined and friendly. Darlene and Marc work well with each other making sure that I the customer was taken care of during my visit. More

Service without an appointment Brought the car in without an appointment and got the battery, tire, and front bumper replaced within a couple hours. I didn’t even ask about the fade Brought the car in without an appointment and got the battery, tire, and front bumper replaced within a couple hours. I didn’t even ask about the faded front bumper but Darlene replaced it anyways. Great service all around! More

Flat Tire I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily the wheel was ok, but the force of the impact caused need for an alignment too I requested that both front tires be replaced, as they were worn anyway. Darlene only had 1 tire in stock, but set me up with a loaner car so I'd have transportation the next day. Everyone I worked with made everything so easy and they were super efficient-no hours in the waiting area. The prices were also in line with what Tire Kingdom would have charged to do the same work, so you're not getting over charged by going to the dealer. I'm so glad I bought my car here. More

Fast and easy Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. More

BMW service Great service and care! I asked my service advisor to help with repairs. They added value to my experience by raising attention to other items that ne Great service and care! I asked my service advisor to help with repairs. They added value to my experience by raising attention to other items that needed service to help save me time and money in the long run. Thanks! More

Bought a new car had to return twice in 4 days I bought a car on this past Monday by Wednesday the TPM malfunction light was showing I brought the car in on Friday I was told it was repaired no lon I bought a car on this past Monday by Wednesday the TPM malfunction light was showing I brought the car in on Friday I was told it was repaired no longer than 5 minutes after I left the shop the light came on again so now I'm having to take the car right back for the repair. Very very disappointed More

Great service at the most inconvenient time Darlene went above and beyond to take care of me when I was traveling. She gave me one less thing to worry about. Thank you Darlene went above and beyond to take care of me when I was traveling. She gave me one less thing to worry about. Thank you More