Ferman BMW - Service Center

Above and beyond Had a tire replaced this past week. Tire was not in house and they thought it was going to be the next day before they could change it out, conflictin Had a tire replaced this past week. Tire was not in house and they thought it was going to be the next day before they could change it out, conflicting with a planned event. They found a way to get the tire and have it installed before close of business that day. Much appreciated as well as the loaner to get my appointments done for the day. More

Great job, service was done quickly. Great service, my tires were done before I even called to check on them. Well recommend to others as they always are prompt and professional. Great service, my tires were done before I even called to check on them. Well recommend to others as they always are prompt and professional. More

Excellent Service Great experience having my BMW serviced at Ferman BMW. Cesar provided excellent customer service, efficiency, and professionalism. Would recommend to Great experience having my BMW serviced at Ferman BMW. Cesar provided excellent customer service, efficiency, and professionalism. Would recommend to family and friends. Will continue to have my vehicle serviced at Ferman. More

Accommodating Great service. Darlene and Marc have both gone out of their way to ensure my car has been ready for both of my long distance trips. Motoring with c Great service. Darlene and Marc have both gone out of their way to ensure my car has been ready for both of my long distance trips. Motoring with confidence! More

Annual Check up Those I worked with were friendly and helpful. Work was done while I waited and I was happy with the results. Items were brought to my attention tha Those I worked with were friendly and helpful. Work was done while I waited and I was happy with the results. Items were brought to my attention that needed to be addressed. More

Refuses to repair rattle I have been trying to get a rattle fixed in my new 5 for a year and they refuse to do ANY serious work to find it. I have been trying to get a rattle fixed in my new 5 for a year and they refuse to do ANY serious work to find it. More

SERVICE Excellent service. Very helpful and efficient. Everyone from sales and service are professional. I had a few minor issues that were handled in a timel Excellent service. Very helpful and efficient. Everyone from sales and service are professional. I had a few minor issues that were handled in a timely matter. More

Awesome When my last oil change was completed, I was informed that I might see a oil leak under the car due to a faulty oil pan gasket. Within the next two we When my last oil change was completed, I was informed that I might see a oil leak under the car due to a faulty oil pan gasket. Within the next two weeks I noticed oil spots under the car. I talked with Mr. Cesar and the next day my car was in for repair. Awesome service. I would recommend Ferman BMW in Palm Harbor FL , to anyone. More

Customer First Approach I had a questionable item to be fixed. Paul Scaglione (Service Manager) and Courtney Deason (Assistant Service Center) were very understanding. Serv I had a questionable item to be fixed. Paul Scaglione (Service Manager) and Courtney Deason (Assistant Service Center) were very understanding. Service was done quickly and accurately by Darlene King (Service Advisor). Since 2013, I have had informative and first-time-right service with the Ferman Mini of Tampa Bay Service Center. Just another great experience! More

Cesar gets it done. Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to find personalized attention. Fortunately, Cesar puts that concern to rest: he is responsive, candid, and empathetic. Most importantly, he takes pride in doing things right. More