Ferman BMW - Service Center

Great service! They are friendly, thorough and accurate. Every time I take my Mini here, I am greeted with a smile. They confirm my appointments with a courtesy call They are friendly, thorough and accurate. Every time I take my Mini here, I am greeted with a smile. They confirm my appointments with a courtesy call. They estimate my work pretty accurately and always do a nice job on the repairs. More

2017 X5M I received fast, friendly, and excellent service, as I always do. I am completely satisfied. Nick is always there when I have any issues and makes sur I received fast, friendly, and excellent service, as I always do. I am completely satisfied. Nick is always there when I have any issues and makes sure everything gets taken care of. More

Cesar kept me in the loop and provided exceptional service Cesar texted me when there was an update on service my car needed. He got my car in for service very quickly and had everything ready for when I arriv Cesar texted me when there was an update on service my car needed. He got my car in for service very quickly and had everything ready for when I arrived to pick my car up. He went above and beyond to provide exceptional customer service! More

Recall Service I was extremely satisfied with the overall experience provided by Jimmy (James) at Ferman BMW (Palm Harbor). My loaner car was available and waiting o I was extremely satisfied with the overall experience provided by Jimmy (James) at Ferman BMW (Palm Harbor). My loaner car was available and waiting on my arrival. And the service was completed in a timely fashion. I had been getting my car maintained by another facility after moving to another area, but this experience reminded me of the great customer service I received in the past. More

Happy 👍 Yes I was very happy with my service they didn’t awesome job in my vehicle that’s what keeps me coming back 👍🤗 Great service happy person Yes I was very happy with my service they didn’t awesome job in my vehicle that’s what keeps me coming back 👍🤗 Great service happy person More

Awesome Always great service! And almost last minute , thank you! Darlene’s texts made me feel like someone was looking out for me. Very nice touch! Always great service! And almost last minute , thank you! Darlene’s texts made me feel like someone was looking out for me. Very nice touch! More

Great Customer Service Went in for our first scheduled covered service and was very impressed with the friendliness of everyone at the dealership. Love the text updates duri Went in for our first scheduled covered service and was very impressed with the friendliness of everyone at the dealership. Love the text updates during and after the service was complete. More

Oil leak Overall service and employees were great and accommodating. However, services are very expensive! My mini has had various oil leak issues which are re Overall service and employees were great and accommodating. However, services are very expensive! My mini has had various oil leak issues which are related to the turbo. Reliability is an issue for me. I love the car but feel service is pricey. More

Great First Visit This was my first visit to the Ferman BMW Service Center and it was an excellent experience. Was greeted promptly and escorted to the customer lounge. This was my first visit to the Ferman BMW Service Center and it was an excellent experience. Was greeted promptly and escorted to the customer lounge. Service writer came and got me and put me into a new loaner. Next day got a call that my vehicle was ready and I went there. I was given an explanation for the malfunction that had occurred and was quickly on my way home. More

No one answers the phone but the secretary. They have no company tow trucks to transport cars to and from the repair department. So not only are the repairs priced above market rate, getting yo They have no company tow trucks to transport cars to and from the repair department. So not only are the repairs priced above market rate, getting your car to and from the repair shop is your responsibility. More