Ferman BMW - Service Center

Excellent Experience at Ferman BMW I've had my F82 M4 at Ferman twice now, and both experiences have been very positive. The car was repaired correctly and quickly. I would highly recom I've had my F82 M4 at Ferman twice now, and both experiences have been very positive. The car was repaired correctly and quickly. I would highly recommend Ferman BMW. I would like to personally call out Caesar for being a great service advisor. He was always very professional and he did whatever he could to keep me happy. A++ I'd also like to call out my service tech Kyle for taking to the time to explain what was going on. You could tell he was incredibly knowledgeable and truly cared about the customer. Definitely refreshing to see from a service tech. More

Poor check in process The fact that you need to want in lounge until the service representative completes paperwork then you get to check in. Other dealerships I go to hav The fact that you need to want in lounge until the service representative completes paperwork then you get to check in. Other dealerships I go to have the service representative come to car and then completes the paperwork. I would rate your process poor and do not feel like upscale dealership. More

Perplexed Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they g Nick Hawk is great and this does not reflect on him. Something is wrong with employee satisfaction at this dealership. Know one is smiling and they general seem to not like the environment. The car is usually services without an issue, just wish it was a more trustworthy: happier place. More

No problem resolution Made an appointment for touch up paint last Friday, my car ended up being towed there Wednesday night I called and asked if the paint could be done o Made an appointment for touch up paint last Friday, my car ended up being towed there Wednesday night I called and asked if the paint could be done on Thursday because my car was there I never received a return call in the work was not done even though I had made a reservation for it for Friday . This is about the fourth time I’ve had a bad experience with service including an oil change that I got and when I went home it all leaked in my driveway . More

Fine service Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repa Service at Ferman MINI continues to be an excellent experience. No improvements to suggest but one: allow customers to source their own parts for repairs. I’m not saying Ferman should install modifications, but if I want to bring in slotted & drilled brake rotors to replace worn OEM, I should be able to. More

Making it happen is what Ferman does! If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accom If you need something done and you need it 5 minutes ago call Jamie! She always performs the impossible! Ferman BMW Service is extraordinarily accommodating. The entire staf is always friendly and smiling as I arrive. Once again Thank You Jamie. More

review happy with the service. I found nothing wrong with the dealer, building or the anyone in the premises. everyone was friendly and courteous and very cl happy with the service. I found nothing wrong with the dealer, building or the anyone in the premises. everyone was friendly and courteous and very clean. More

Superior Service Ferman Mini's Service Department is state of the art and its people, some of the friendliest you'll meet at a dealership. Highly recommend this shop!! Ferman Mini's Service Department is state of the art and its people, some of the friendliest you'll meet at a dealership. Highly recommend this shop!! More

From repair to New Car To start the story,we went on vacation and to no avail my car wouldn't start when we returned home,after towing to Ferman Mini,the service had to tell To start the story,we went on vacation and to no avail my car wouldn't start when we returned home,after towing to Ferman Mini,the service had to tell me what was wrong with car and that it wasn't feesible to spend the money to repair,not expecting that had to make some decisions, Darlene sent me to Mark Davis and he did everything he could to help find a car that could take my negative and put it into a positive.. It was all done as fast as possible and to help me find my new Mini ..Thank you More

Yearly maintenance Complimentary checkup indicated A/C service Necessary parts were in stock and repair completed in one day Oil change also completed Complimentary t Complimentary checkup indicated A/C service Necessary parts were in stock and repair completed in one day Oil change also completed Complimentary transportation between home and dealer with very courteous drivers Complimentary wash is always appreciated More