Ferguson Subaru
Broken Arrow, OK
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Everyone we dealt with at the dealership were very friendly and helpful. Our contact was Chester Lohman who was extremely helpful and knowledgeable in helping us find the car that is perfect for our n friendly and helpful. Our contact was Chester Lohman who was extremely helpful and knowledgeable in helping us find the car that is perfect for our needs. Also thanks to the other Ferguson employees we dealt with during the buying process.... they were very friendly and made the whole car buying process seamless. Would definitely recommend Chester to our friends for all of their car buying needs. More
I have found them to be friendly, courteous and knowledgeable . All questions answered to my satisfaction. I would refer others to shop there. knowledgeable . All questions answered to my satisfaction. I would refer others to shop there. More
John Allred helped me through the process of purchasing my new Outback. He was very attentive to my family’s needs. He was not only very professional but also patient snd kind. my new Outback. He was very attentive to my family’s needs. He was not only very professional but also patient snd kind. More
Chester was always patient. Kept me informed with consistent follow up but didn't rush me. helped me find the perfect new Outback! Kept me informed with consistent follow up but didn't rush me. helped me find the perfect new Outback! More
Chester is a great choice for friends and family! When my mom found out I wa looking for a Subaru she wouldn't let me talk to anyone but Chester; after I took home my new Forester I found out my be When my mom found out I wa looking for a Subaru she wouldn't let me talk to anyone but Chester; after I took home my new Forester I found out my bestie bought her Crosstrek from him too! Chester is your guy! More
Unethical Sales Practices at Subaru Motors Ferguson I recently had a deeply disappointing experience at Subaru Motors Ferguson in Broken Arrow. During the process of finalizing the purchase of my leased recently had a deeply disappointing experience at Subaru Motors Ferguson in Broken Arrow. During the process of finalizing the purchase of my leased Subaru Crosstrek 2021, I encountered unethical sales practices that I believe warrant attention. I worked with a Subaru finance manager named Brandon, who unfortunately engaged in misleading tactics to sell me an extra protection warranty. Not only did Brandon fail to disclose that the warranty was not affiliated with Subaru, as I was led to believe, but he also provided inaccurate information regarding the additional cost. What was initially presented as a $40 monthly increase turned out to be a combined cost of $5400, more than double the amount quoted. Upon discovering these discrepancies, I promptly returned to the dealership to cancel the warranty. While I await reimbursement, I feel compelled to share my experience to caution others. Transparency and honesty are essential in any transaction, and the lack thereof at Subaru Motors Ferguson is deeply concerning. I urge potential customers to exercise caution and thoroughly review all documentation before finalizing any agreements at this dealership. It is my hope that this review prompts Subaru Motors to address these issues and uphold the highest standards of integrity and customer service. More