Ferguson Buick GMC - Service Center

Oil Change from xxxx A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what too A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what took 3-4 inquiries as to why and what was causing this to take so long was never satisfactorily address. “I or we don’t know what happened, but we’re sorry”. After 2 hours, service advisor should gotten someone’s attention to get the truck done and out the door, but kept ducking me, the customer, knowing he was scared to death of me and my directness for wanting truthful answers. Finally after about 2 1/2 hours the Senior Service Advisor intervened but still no real reasons why the truck was still being serviced. When it was finally brought around, the air pressure in the nitrogen filled tires was incorrectly set at a pressure not designated on the drivers door. So back in it went to fix. Being brought out 2nd time, this time the pressure for the front tires was put in the rear tires, and the rear tire pressure was placed in the front tires. Yes.....returned back into service bay to correct once again. The Senior Service Advisor did apologize profusely, and refused to accept any payment for the oil change which was appreciated. But from my viewpoint, communication within the dealership and promptly advising the customer of pending delays is critical. Until that can be dramatically improved I’m not sure I’ve got the time to waste having my vehicle serviced at Ferguson GMC. More