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1,844 Reviews of Ferguson Buick GMC - Service Center
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April 04, 2019
Service to my Acadia I was extremely happy with the service I received from Ferguson GMC service department. It was time for an inspection and oil change. My service adv I was extremely happy with the service I received from Ferguson GMC service department. It was time for an inspection and oil change. My service advisor was Preston, and he was great to work with. He was very knowledgeable and answered all my questions. The work was completed in a timely manner, and I would recommend this service department to anyone. Preston explained everything that was done to my car, went above and beyond in helping me, and I would recommend him as an advisor, More
by LMKING40
Verified CustomerEmployees Worked With
Preston Gideon service advisor
Helpful April 02, 2019
Disappointing Customer Service The service techs are rarely friendly and this time, after I questioned them about the ridiculous price increase on a basic oil change, they were pret The service techs are rarely friendly and this time, after I questioned them about the ridiculous price increase on a basic oil change, they were pretty defensive and close to surly. After leaving, I researched oil changes at Bob Moore GMC and the price at Ferguson is $15 higher! After my fourth consecutive car purchase from Ferguson, and all the related oil changes/maintenance services related to those cars, you would think there would be A) some type of reward system for repeat customers; and B) some type of notice at a significant price increase for basic services. Customer loyalty should be a two-way street, not just a one-way street all in Ferguson’s direction. I’ll be going elsewhere for oil changes and future car purchases. More
by JAYME R
Employees Worked With
Kevin Lindsay
April 02, 2019
2 hour oil change 9:00 appointment for oil change and I left at 10:54 after watching people that had come in after me leave. They had the same service too. 9:00 appointment for oil change and I left at 10:54 after watching people that had come in after me leave. They had the same service too. More
by Sandy
Employees Worked With
Kevin Lindsay
April 02, 2019
We got messed out of our warranty. When buying our truck, the guy doing the paperwork (Rocky) messed our paperwork up 4 times we had to resign our contract. He took our warranty out and When buying our truck, the guy doing the paperwork (Rocky) messed our paperwork up 4 times we had to resign our contract. He took our warranty out and we paid for a warranty that started at the mileage and we asked him to start it at the 100,000 mile warranty of the original. But he didnt not, so we paid for a 1500$ warranty we could not use. And 10000 miles after warranty our transmission needed rebuilt, we only had the truck 2 years. Be careful with fergusons dealers. We have no complaints with the repairs. They did good. But not the dealer. More
by WGARANTI
Employees Worked With
Rocky
April 02, 2019
Fast and furious I was met by one person and he handled everything. I was in and out in less than an hour. I will be back. Very convenient for me. I was met by one person and he handled everything. I was in and out in less than an hour. I will be back. Very convenient for me. More
by DOUGLASMURRAY4316
Employees Worked With
Briana Beasley, Mike Genovese
March 29, 2019
I love that I can get a ride over to my job. I also, love that I can find a coupon online for services. The more coupons the better in my book, good service at a good price is key. I also, love that I can find a coupon online for services. The more coupons the better in my book, good service at a good price is key. More
by wbrrue
Employees Worked With
Shane Ellis
March 29, 2019
Oil change and rotate tired Matt was very friendly and actually acted like he wanted to help. Car was done in a timely manner. Would like for Matt to be my service rep in the f Matt was very friendly and actually acted like he wanted to help. Car was done in a timely manner. Would like for Matt to be my service rep in the future. More
by KAREN330
Employees Worked With
Other Employees :
Matt ?? I give him 5 stars in all areas. Very friendly!!
March 29, 2019
Mike is great We’ve had a couple issues but mike has always taken care of everything. Even next day mailed out all weather mats. He also has great support fr We’ve had a couple issues but mike has always taken care of everything. Even next day mailed out all weather mats. He also has great support from his service manager. More
by ELIZAG50
Employees Worked With
Mike
March 29, 2019
New truck We purchased a new Canyon and wanted running boards. When we returned to have them installed we were seen promptly and our wait was not very long bef We purchased a new Canyon and wanted running boards. When we returned to have them installed we were seen promptly and our wait was not very long before they were finished. We are hoping all further service will be this easy. More
by JHEUSERBAKER
Employees Worked With
My husband dealt with the service person and never took note of his name. So sorry. Our sales person was Jason Welch.
March 29, 2019
First time to use Ferguson Setvice From setting up the appointment to actually having service completed promptly will make me return to Ferguson for future service. Everyone was so cord From setting up the appointment to actually having service completed promptly will make me return to Ferguson for future service. Everyone was so cordial and helpful., made me feel right at home. More
by JOHN-GINAMANN
Employees Worked With
Mike Genovese
