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1,845 Reviews of Ferguson Buick GMC - Service Center
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April 10, 2019
Perfect Service Great Customer service and Vehicle service!! I will only take my truck here from now on. Great people and great service. I love this place Great Customer service and Vehicle service!! I will only take my truck here from now on. Great people and great service. I love this place More
by BIGZ0
Verified CustomerEmployees Worked With
Mike Genoveese
Helpful April 10, 2019
Great to do business with!!! Very prompt, courteous, and helpful to do business with, from the purchase to the service of the vehicle. It has been a very good experience. Thanks t Very prompt, courteous, and helpful to do business with, from the purchase to the service of the vehicle. It has been a very good experience. Thanks to all that helped me with this. More
by SIMPSONHAS
Employees Worked With
BRAD, Jeff, and Katie , James Beneventi, Katie Snow, Kevin Lindsay
April 10, 2019
Excellent Always friendly and courteous. They let you know what needs to be done the next visit. Waiting area is always clean. Other staff members are very fr Always friendly and courteous. They let you know what needs to be done the next visit. Waiting area is always clean. Other staff members are very friendly. More
by VLTREADWAY
April 09, 2019
yearly service to acadia It was time for oil change and yearly inspection to my 2016 Acadia. I had a new service advisor, Preston, and he was very nice to work with. He was c It was time for oil change and yearly inspection to my 2016 Acadia. I had a new service advisor, Preston, and he was very nice to work with. He was courteous and answered all my questions. The work was finished in a timely manner. I would recommend this place to anyone who needed help or service with their vehicles. Preston was very accommodating, and everyone in the service department was friendly. I will be returning when I need something done. This is my third review, and I am happy. More
by LMKING40
Employees Worked With
Preston, the sevice advisor
April 09, 2019
Awesome Team The team in the service department worked wonders!!! They were easy to reach, handled my vehicle with care, and beyond courteous! Just a great group o The team in the service department worked wonders!!! They were easy to reach, handled my vehicle with care, and beyond courteous! Just a great group of people. Brian and Katie made sure every need was met. More
by MRSMILLER1313
Employees Worked With
Brian in service , Katie Snow
April 09, 2019
Terrible I dropped my truck off to have the door lock actuator replaced, they told me they would call in a couple of hours to let me know something and I never I dropped my truck off to have the door lock actuator replaced, they told me they would call in a couple of hours to let me know something and I never heard back so at 5 when I got off I had to call them because I never received an update, and I was stranded with no ride home and I live in Edmond and work in Moore. Then the next day they called and said they had the actuator and it should be done by 5-5:30, I called at 4 to get a shuttle and they forgot to pick me up and I didn’t get picked up until 5:40pm and then got to the dealership and they said they were buttoning up my truck and would have it done in 15 minutes and after an hour and a half I finally got to leave to the dealership at around 7:15-7:30pm. Then they tried to charge me for the repair after I had already told them I had an extended warranty. I felt like no one communicated well with me or each other in the service department and was lied to many times. I had an awful experience buying my vehicle there as well as they didn’t give me my title to pay for the TT&L for 2 months and I was charged an extra $75.00 at the tag agency. I will never be buy another vehicle at Ferguson or be bringing it in there to be worked on and definitely not recommending the dealership to anyone else. More
by ADAMSPE5258
Employees Worked With
April 08, 2019
rotated tires Fair. Would be good to let the consumer know how much tire rotation might cost.The veteran discount was offered. This is a good thing for veterans to Fair. Would be good to let the consumer know how much tire rotation might cost.The veteran discount was offered. This is a good thing for veterans to know More
by EKGRN
Employees Worked With
Kevin Lindsay
April 08, 2019
Was going to be way overcharged for a repair. I was taken advantage of in the sense that I was going to be way overcharged for a repair. I had the sense to call around to other auto shops around m I was taken advantage of in the sense that I was going to be way overcharged for a repair. I had the sense to call around to other auto shops around my area and the city and come to find out, the dealership was in fact going to rip me off! Once I mentioned that there was no way I could afford or pay what they were quoting me at (est. $7000 to be exact) and was taking it elsewhere, that the service member informed that he didn't want me to have to take the vehicle somewhere else and brought down the quoted price down by $2500! That's a huge decrease and just proves to me that they were just hoping that I would fork up that initial amount. I'm extremely disappointed in Ferguson and how they do business and will not be going back for future repairs, nor buying another vehicle from them. More
by CMCCAN
Employees Worked With
Mike, Kevin Lindsay
April 07, 2019
Great Excellent service and attention. My advisor, Richard even drove me home (1.6 miles) so that I could attend to some urgent work at home, and then drove Excellent service and attention. My advisor, Richard even drove me home (1.6 miles) so that I could attend to some urgent work at home, and then drove my car back to Ferguson for an oil change and tire rotation - That's Real service! More
by Marty
Employees Worked With
Richard is my the service advisor
April 07, 2019
Repair of my 2013 Buick Lacrosse I heard a noise. I stopped by and talked to Richard. He asked me to leave the vehicle and provided a ride home. They fixed the problem the next day I heard a noise. I stopped by and talked to Richard. He asked me to leave the vehicle and provided a ride home. They fixed the problem the next day plus advised of one additional maintenance item that I should consider (flushing the radiator).which I did. Good service, fast service, at an expected cost. More
by DANDJMENNIG
Employees Worked With
Richard Underhill
