Ferguson Buick GMC - Service Center

Richard Underhill was very helpful and took good care of us. Richard worked for us to utilize the extended warranty. He kept us informed of the progress and timetable to completion. I should have asked for a loa Richard worked for us to utilize the extended warranty. He kept us informed of the progress and timetable to completion. I should have asked for a loaner of a model I am interested for my next purchase. More

SERVICE VISIT Received prompt and professional service during my visit, thanks Brian. I do not appreciate being told how many words my review should be, I gave an Received prompt and professional service during my visit, thanks Brian. I do not appreciate being told how many words my review should be, I gave an excellent review and that should sufficient. More

Timely service and helpful adviser My service adviser was great. He found a service deal that reduced my cost without me asking him to do so. The service was done quickly. My service adviser was great. He found a service deal that reduced my cost without me asking him to do so. The service was done quickly. More

Great Service The guys at Ferguson are right on top of it!! They checked me in quickly and had me a loaner in just a few minutes. They were quick on the jo and we The guys at Ferguson are right on top of it!! They checked me in quickly and had me a loaner in just a few minutes. They were quick on the jo and we barely finished lunch before I received a call from Preston that my truck was ready. More

Good service The communication from the service department was very professional. They were good at keeping me informed about the process of my vehicle. I will con The communication from the service department was very professional. They were good at keeping me informed about the process of my vehicle. I will continue to do service with them. More

It's all about the customer Fergusons service department is the best in the metro. Friendly, QUICK and professional. The staff behind the counters have finely honed customer se Fergusons service department is the best in the metro. Friendly, QUICK and professional. The staff behind the counters have finely honed customer service skills and they are always on display. More

Excellent service! Easy to schedule service, great customer service, & I was taken care of from beginning to end. Waiting are has comfy chairs and coffee is always on! Easy to schedule service, great customer service, & I was taken care of from beginning to end. Waiting are has comfy chairs and coffee is always on! More

Best Service Ever! Everyone is always so helpful and nice to me! All the Guys in service are awesome! When I take my truck by for an oil change they always have me in an Everyone is always so helpful and nice to me! All the Guys in service are awesome! When I take my truck by for an oil change they always have me in and out quickly as possible! More

Efficient and helpful Brought my Sierra 1500 in for noise at the rear end. Service staff took my vehicle, gave me a loaner. Had problem diagnosed and fixed within two days. Brought my Sierra 1500 in for noise at the rear end. Service staff took my vehicle, gave me a loaner. Had problem diagnosed and fixed within two days. Awesome service. More

Oil Change, Tire Rotation Estimate showed a charge for Nitrogen top off. I told them I didn’t have Nitrogen in my tires, service rep blew me off and said that’s on all estimat Estimate showed a charge for Nitrogen top off. I told them I didn’t have Nitrogen in my tires, service rep blew me off and said that’s on all estimates. Went to pay for service and there was a $32 charge for Nitrogen. I refused to pay it and they took it off. This was the second time this service rep has tried to charge me for services they did not perform. There was also another incident on a previous vehicle where this service rep tried to charge me $500 for a repair to a seat heater. I took the vehicle to another dealership and they stated the issue was covered under warranty and it cost me $0 for the repair. I like this dealership but will refuse to use this service rep in the future. More