Ferguson Buick GMC - Service Center

7500 mile service Staff was courteous and professional. Wait time was minimal. Great service and support. Waiting area was neat and clean. I look forward to my next Staff was courteous and professional. Wait time was minimal. Great service and support. Waiting area was neat and clean. I look forward to my next visit. More

Oil change and air filters The work on my GMC truck was performed well and completed quickly while I waited. The service desk (Brian) was courteous and helpful. It was a good se The work on my GMC truck was performed well and completed quickly while I waited. The service desk (Brian) was courteous and helpful. It was a good service experience. More

Somewhat dissappointed waiting room excellent but had appointment and took 2 hrs. for an oil change and tire rotation. Unacceptable. considering the time driven to and fro a waiting room excellent but had appointment and took 2 hrs. for an oil change and tire rotation. Unacceptable. considering the time driven to and fro and the time for completion Could of done the same quicker than the dealership took. More

Service trip Mike in service was great. Very easy to work with and extremely accommodating. He made my trip to the service center very convenient. Had my elderly Mike in service was great. Very easy to work with and extremely accommodating. He made my trip to the service center very convenient. Had my elderly parents when I dropped my car off and had my grandchildren when I picked it up. Went out of his way to make the transition. From one vehicle to the other very easy for me. Thanks so much More

Great Service Terry Epperson got my truck in quickly and pointed out items that needed attention. The truck was finished before I knew it and I was on my way. Te Terry Epperson got my truck in quickly and pointed out items that needed attention. The truck was finished before I knew it and I was on my way. Terry pointed out a minor item failure I hadn't noticed he ordered the part and will follow up by phone for a installation. More

They got us in and out fast and was polite Preston is the best. We try to get him every time we come in. Always polite and respectful. We told our son to come there. And he did. They bought a Y Preston is the best. We try to get him every time we come in. Always polite and respectful. We told our son to come there. And he did. They bought a Yukon xl. So thank you so much for being our dealer More

Oil change I went in for an oil change ,and a quote. When I first drove up I got Richard to take my car to be serviced. I left the building for lunch. Got a call I went in for an oil change ,and a quote. When I first drove up I got Richard to take my car to be serviced. I left the building for lunch. Got a call that my car was ready. When I picked it up I got Brian to check me out. When I got home I noticed that my oil light came back on. I called Brian and asked if I had got an oil change he said I did not. That meant I had to go back to get an oil change. Brian was nice to get my oil changed ASAP. This experience was made right by Brian thank you . I will go back to get my car serviced. More

Very polite and accommodating I would have given 5 stars if it weren't for the fact that I had to return because they failed to tighten an a/c bracket. They are very polite and to I would have given 5 stars if it weren't for the fact that I had to return because they failed to tighten an a/c bracket. They are very polite and took responsibility for the issue, including giving me a loaner car while they fixed the problem. More

Brakes squeaking They are honest with the repairs they perform but coupons they send in the mail are the exact price when you walk in the dealership don’t send a 49 do They are honest with the repairs they perform but coupons they send in the mail are the exact price when you walk in the dealership don’t send a 49 dollar coupon for a oil change when that is the price at the dealerships a real coupon is a discount from the everyday price if you do that and then find something else needing attention I am more apt to have it fixed but a fake coupon puts doubt in the consumer if there really is something else needing repairs More

I was so happy until I checked my records. I have always trusted Ferguson for fair pricing and honest service. On my most recent visit to the service department I was told I needed new spark pl I have always trusted Ferguson for fair pricing and honest service. On my most recent visit to the service department I was told I needed new spark plugs in my 2014 Sierra. I asked the service rep if we had not replaced the plugs already. His reply was that we had not. Since the plugs are supposed to be good for a 100,000 miles and I had 138,000 I agreed to replacement. I just checked my service receipts and discovered the spark plugs were replaced at 98,000 miles as part of routine 100,000 mile service. NOT HAPPY. More