Ferguson Buick GMC - Service Center

Very professional and super helpful! Richard is awesome! I can’t say enough about this dealership. From the car buying experience being super easy and not aggressive like other ones to the service center al I can’t say enough about this dealership. From the car buying experience being super easy and not aggressive like other ones to the service center always going above and beyond. I work Monday-Friday, starting before the center opens. They were awesome about taking me back to work during lunch and then picking me back up at 5 to pick up my finished vehicle. All the while treating me as if we were friends and like it’s just another day helping out another fellow man. Thank you Richard and the whole staff. More

Very courteous service advisor Although there was a line when I arrived at the service department, I was greeted and my request was taken in a timely manner. Very courteous and kno Although there was a line when I arrived at the service department, I was greeted and my request was taken in a timely manner. Very courteous and knowledgeable service advisor. More

I was super excited and happy in May when we purchased my New Sierra with 40 miles. However once it got to 3600 miles we started having a clicking/popping sound from the leaf springs. Bring it in on 7/24 New Sierra with 40 miles. However once it got to 3600 miles we started having a clicking/popping sound from the leaf springs. Bring it in on 7/24 and wait 2 hours for them to “grease” the springs. Then it starts again. Leave it all day on 8/17 to be told they had to order a spacer and I’ll need to bring it back. Take it back on 8/27 wait a hour to get the spacer and of course 2 days later it starts again.. on 9/3 we take it back and ride around with a service tech and then leave the truck for 24 hours. Then we were told gm says they will not ok to do anymore repairs it’s normal for it to pop and click.. I was told by the service advisor to call gm and lodge a complaint which I did. Over the next 2 weeks the noise got louder so finally I call my sales guy to be told he no longer works there, speak to a manager, he gets the service manager on the phone who says if it’s worse they probably need to be replaced. Says he will call back. I wait 2 days and finally i have to call him, again he says gm won’t fix it. I have now taken my truck and it’s loud popping into a different dealer and 2 hours after leaving it they get it cleared through gm to get new leaf springs, brackets & etc... I’m sure nobody gives 2 craps but if you want service after the sale this isn’t the place. More

Easy to deal with Took the time to explain. Was more than accommodating. Very professional. Preston ensures that all of my issues were handled without question. Even to Took the time to explain. Was more than accommodating. Very professional. Preston ensures that all of my issues were handled without question. Even took care of the wiper blades simply because I mentioned they didn’t wipe very good for a new truck. More

As always Ferguson was awesome! I had a problem with the low tire pressure warning light on my car they checked it out for me and I didn’t even call for an appointment!! I had a problem with the low tire pressure warning light on my car they checked it out for me and I didn’t even call for an appointment!! More

Prompt and courteous service. Making an appointment was simple. Service representative was courteous and efficient. Service was performed in a timely manner. My wife, who had e Making an appointment was simple. Service representative was courteous and efficient. Service was performed in a timely manner. My wife, who had experienced a stroke, accompanied me and was comfortable in the waiting area. She commented that the service had been completed promptly. More

Fantastic, Professional Service!! The service that I received at Ferguson Buick GMC was outstanding! My repairs were done in a timely manner with not issues at all. Highly recommend The service that I received at Ferguson Buick GMC was outstanding! My repairs were done in a timely manner with not issues at all. Highly recommend! 10/10! More

First oil change Greeted as soon as I pulled into service area. Since I was going to wait on it they showed me to the waiting area and offer me a beverage. Great Peopl Greeted as soon as I pulled into service area. Since I was going to wait on it they showed me to the waiting area and offer me a beverage. Great People and Great Service. More

Ferguson service department. Took my truck in for oil and filter change. They took care of the recall problem while I was there also witch was good while I was there. Took my truck in for oil and filter change. They took care of the recall problem while I was there also witch was good while I was there. More

First oil change Service was quick and exceeded expectations. Friendly staff, quality work. They were able to get us in and out in under an hour on a Saturday afternoo Service was quick and exceeded expectations. Friendly staff, quality work. They were able to get us in and out in under an hour on a Saturday afternoon with no appointment. More