Ferguson Buick GMC - Service Center

Very good Very friendly and kept me updated as work was done. Price was fair. Only issue I had was wheel lock was not returned to the vehicle. If I had not chec Very friendly and kept me updated as work was done. Price was fair. Only issue I had was wheel lock was not returned to the vehicle. If I had not checked before leaving it could have caused a problem for me in the future. More

Service center Alway great experience working with Richard. The work is always explained and completed in timely manner. Friendly service and always treated like I’ Alway great experience working with Richard. The work is always explained and completed in timely manner. Friendly service and always treated like I’m an important customer. More

Service Only negative thing is time of waiting otherwise satisfied . I didn’t make an appointment but came in before service technician arrived. Guess I’ll ma Only negative thing is time of waiting otherwise satisfied . I didn’t make an appointment but came in before service technician arrived. Guess I’ll make appointment next time and see if it’s better More

I feel I cant trust them I feel that Richard (service writer) recommended that work be done that was not in my best interests to be done. The brake fluid was not black or dark I feel that Richard (service writer) recommended that work be done that was not in my best interests to be done. The brake fluid was not black or dark brown I paid to have it changed without a Ph test. I came in for a 100.000 checkup and Richard insisted I do a Transmission fluid change since I have no done it before I am worried it will cause problems. He wanted to do a Radiator flush and fill at no small cost and insisted the injection system needed to be cleaned, I brought the car in for many legitimate problems (head light, rear brake light, radio not going off with keys out of ignition, GPS not working my bill ended up at $2000.00 dollars 2 weeks before Christmas I did my best to explain this situation to Richard as he continued to insist about brake fluid changes and injector cleaning. I feel the creditability here is at best suspect and staff put there desire get a good commission check ahead of the customer needs. More

First scheduled maintenance Wonderful staff! Mike was awesome and made sure I was in and out with a loaner to get to work! Picked up car without any trouble. Wonderful staff! Mike was awesome and made sure I was in and out with a loaner to get to work! Picked up car without any trouble. More

Service I have always felt Ferguson’s was a great place to do business Service is alway attentive and knowledgeable Very courteous and friendly. My cred I have always felt Ferguson’s was a great place to do business Service is alway attentive and knowledgeable Very courteous and friendly. My credit is not the best, if they could help me with the interest rate, I’d buy from there More

Communication Mike was great throughout my extended warranty claim. Keep me in the loop the entire week it took to get approval and worked with me to have a loner t Mike was great throughout my extended warranty claim. Keep me in the loop the entire week it took to get approval and worked with me to have a loner that fit my needs. More

Key fob Lost key fob. Called and found part at Ferguson. Called service took car in talked to advisor Gary. He set the service up and had it completely done Lost key fob. Called and found part at Ferguson. Called service took car in talked to advisor Gary. He set the service up and had it completely done under an hour. No appointment. Amazing More

Oil Change, Tire Rotation and recalls It’s cheaper to have my oil and filter changed here than to do it myself. Customer service is fine- they usually forgot to call you when your car is d It’s cheaper to have my oil and filter changed here than to do it myself. Customer service is fine- they usually forgot to call you when your car is done but I just show up and it’s usually parked outside. More

Oil change Richard was friendly & accommodating. I got an oil change and rotate tires which took about an hour. He also advised me of upcoming service needs fo Richard was friendly & accommodating. I got an oil change and rotate tires which took about an hour. He also advised me of upcoming service needs for my car. More