Ferguson Buick GMC - Service Center

Regular Service/Recall We have used the service department at Ferguson since we bought our first Acadia and Sierra 2500. They have been nothing but great each and every tim We have used the service department at Ferguson since we bought our first Acadia and Sierra 2500. They have been nothing but great each and every time we are there. I would highly recommend this dealership to everyone. More

Professional Service Great service that was done quick and timely. I was scheduled for routine oil change but found out that I had a couple factor recalls that needed to Great service that was done quick and timely. I was scheduled for routine oil change but found out that I had a couple factor recalls that needed to be done. The service department was able to get everything done in time. More

Service Was able to get right in and out. Has a friendly staff and the service center was very clean. Would recommend this dealership to anyone. Was able to get right in and out. Has a friendly staff and the service center was very clean. Would recommend this dealership to anyone. More

Excellent Very professional and courteous, had me in and out in the time that was indicated. My SUV was as clean as when took it in.. Very professional and courteous, had me in and out in the time that was indicated. My SUV was as clean as when took it in.. More

Service I had asked the salesman to simply check the tire pressure with my oil change as well as check fluids I ended up putting in my own power steering flui I had asked the salesman to simply check the tire pressure with my oil change as well as check fluids I ended up putting in my own power steering fluid I also had to tell the salesman that I still needed air in my tire because the light was still on hope I even got an oil change don’t now More

Recall Service call for GM Recall. Wife stated she was taken care of very well. A lot better experience than the last time she was there. Closer to the exper Service call for GM Recall. Wife stated she was taken care of very well. A lot better experience than the last time she was there. Closer to the experience a dealership should provide every time... With the price of vehicles now, dealership should elevate the level of customer service, still room for improvement, but a much better experience than previous visits... More

Very good Very friendly and kept me updated as work was done. Price was fair. Only issue I had was wheel lock was not returned to the vehicle. If I had not chec Very friendly and kept me updated as work was done. Price was fair. Only issue I had was wheel lock was not returned to the vehicle. If I had not checked before leaving it could have caused a problem for me in the future. More

Service Only negative thing is time of waiting otherwise satisfied . I didn’t make an appointment but came in before service technician arrived. Guess I’ll ma Only negative thing is time of waiting otherwise satisfied . I didn’t make an appointment but came in before service technician arrived. Guess I’ll make appointment next time and see if it’s better More

Service center Alway great experience working with Richard. The work is always explained and completed in timely manner. Friendly service and always treated like I’ Alway great experience working with Richard. The work is always explained and completed in timely manner. Friendly service and always treated like I’m an important customer. More

I feel I cant trust them I feel that Richard (service writer) recommended that work be done that was not in my best interests to be done. The brake fluid was not black or dark I feel that Richard (service writer) recommended that work be done that was not in my best interests to be done. The brake fluid was not black or dark brown I paid to have it changed without a Ph test. I came in for a 100.000 checkup and Richard insisted I do a Transmission fluid change since I have no done it before I am worried it will cause problems. He wanted to do a Radiator flush and fill at no small cost and insisted the injection system needed to be cleaned, I brought the car in for many legitimate problems (head light, rear brake light, radio not going off with keys out of ignition, GPS not working my bill ended up at $2000.00 dollars 2 weeks before Christmas I did my best to explain this situation to Richard as he continued to insist about brake fluid changes and injector cleaning. I feel the creditability here is at best suspect and staff put there desire get a good commission check ahead of the customer needs. More