Ferguson Buick GMC - Service Center

Preston and the service department were great to work with. I dropped my truck off for an oil change and a tire rotation. My truck was ready in less than two hours and Preston called as soon as it was re with. I dropped my truck off for an oil change and a tire rotation. My truck was ready in less than two hours and Preston called as soon as it was ready. Pros! More

Overall, service was fast. However, using the online booking- we asked for them to look at a weird noise happening and that was not addressed. booking- we asked for them to look at a weird noise happening and that was not addressed. More

Thank ya for all your help and excelente service and your waiting area I real clean and comfortable for all your clients again thank you so much!! waiting area I real clean and comfortable for all your clients again thank you so much!! More

The employees were very nice I received many texts updates on my truck. Only issue I have is this I can never used the coupons your company sends out due always been expired they send them at the wron updates on my truck. Only issue I have is this I can never used the coupons your company sends out due always been expired they send them at the wrong time. Real wish prices were more competitive More

I always receive excellent service for my vehicle and I am treated well every time I come in to have my vehicle serviced. I won't go anywhere else. Thanks! am treated well every time I come in to have my vehicle serviced. I won't go anywhere else. Thanks! More

This is the second time my 2020 Acadia was at the dealership for over a month. The first time was for a windshield replacement because of a defect and a camera reset. This time my cameras needed a dealership for over a month. The first time was for a windshield replacement because of a defect and a camera reset. This time my cameras needed a new module. I was told that I could come get my car while waiting for the part to arrive, but I explained that it was not feasible for me to do so. This time they had my car for almost six weeks. I received one phone call at day three, I called them at four weeks, and then the last two phone calls were during week five to tell me that the part was manufactured, and then that my car was ready. I would have appreciated more communication, possibly a pick up/dropoff service (especially when I was told my car would be out for a week, but it was two days shy of six), and maybe a courtesy wash and vac after my car sat outside for that period of time. My seven year old daughter found an empty liquor bottle in the back pocket of the driver's seat in the loaner car. We made car payments and Onstar payments on a car that was not in our possession for a total of 10 weeks. Our experience with the service department was poor. More

The employees were very nice I received many texts updates on my truck and when I picked it up it looked great inside and out , thank you updates on my truck and when I picked it up it looked great inside and out , thank you More

As always, Ferguson staff took great care of us! Their staff is friendly, professional, and knowledgeable and always ready to help. Richard did a great job! staff is friendly, professional, and knowledgeable and always ready to help. Richard did a great job! More

Richard in the service department was very professional & did a great job, while I was there he found a recall that had not been done and took care of it... great guy did a great job, while I was there he found a recall that had not been done and took care of it... great guy More

The people seemed to really try to show us different cars and let us drive them and they had alot of information on the cars. and let us drive them and they had alot of information on the cars. More