Feldmann Imports Mercedes-Benz

It took three days to perform incomplete repair work on my ML 320. I had made an appointment a day before and brought the car at 8:00 am on July 18. No one looked at it until around 4:00 pm. I had made tw my ML 320. I had made an appointment a day before and brought the car at 8:00 am on July 18. No one looked at it until around 4:00 pm. I had made two calls starting at 2:pm to Jeff to get a status report but these were not followed up until I asked the operator to have someone contact him. Jeff eventually left a courtesy message late in the afternoon on my phone and saying that he would get back to me after a technician had looked at my car. He finally called me and I gave him the go ahead to complete the repair. It took the entire day again on July 19 and several calls from me to get hold of Jeff who told me that the part he thought he had was not available and that the repair work will be completed by noon on July 20. At this point I expressed my disappointment caused by the delay and also why he nor any one else failed to contact me so I could have the opportunity to adjust my schedule. He apologized and offered to let me have a loaner car with no charge till I had my car back. This gesture would have made sense if it was offered two days before and I told him that all was ok if I could get my car back by noon the following day. I came back on July 20th at noon and did not get back my car until 3:00 pm. Sadly the repair work was not even completed because my request to reset the radio by getting the right code was not done (the code on record is not the right one or I would have done it myself). The technician's report was that the wait status on the screen went too long. This reason sounds ridiculous considering the fact that my car was at his disposal for almost three days. Jeff was not working on July 20th so I contacted Cory to help me out. I was surprised to learn that there does not appear to be a relay system between service employees particularly concerning cases that have already started to show concern. It would be a travesty if I did not mention that Cory stepped in and expedited the process to get the repair work done. Cory also kept in touch with me during the wait period. The smile on his face and the genuine interest he exhibited in taking care of me makes him an outstanding customer service employee. My very bad rating on the survey does not apply to him. On the other hand my experience with Jeff and the technician has left a sour taste in my mouth and has shattered my confidence in the dealership. Such an experience indicates a major dent in the integrity of a system that is highly unusual and unbecoming of a long established Benz dealership More

On the third day of our vacation, we drove our 1995 S500 into the dealership with problems that needed identifying. Sarah immediately started getting the facts together and offered to loan us a car while th into the dealership with problems that needed identifying. Sarah immediately started getting the facts together and offered to loan us a car while the diagnostics were bring run. The car was whisked off and we enjoyed driving the 2012 GL 550 for the day. Sadly our car had a bigger problem than anyone thought and we visited seriously with Jonathan about buying the GL. Patrick was able to get an excellent rate for financing and we are delighted with our new vehicle. In all we spent several hours as "guests" at the dealership and enjoyed watching the Feldmann team work (in fact Joe checked on us from time to time, too). We were full of questions and whoever we asked seemed glad to help out. On the scale of 1 to 5, we give these folks a 10! More

Great dealership. Courteous and knowledgeable staff. Greg Clark and his manager Glenn went out of their way to ensure i purchased a car from them. Best pricing in TC's. Great overall experience. Highly Greg Clark and his manager Glenn went out of their way to ensure i purchased a car from them. Best pricing in TC's. Great overall experience. Highly recommend Feldman MB. More

Feldmans is the best; I had some road tar on my GL 550 and they removed it--no question. I would recommend Feldmans for your MB needs. and they removed it--no question. I would recommend Feldmans for your MB needs. More

I had great service, didn't have to wait too long,got a ride back to work and kept me posted during the repairs. when my car was finished they delivered it to me. everything was above and beyond my expecta ride back to work and kept me posted during the repairs. when my car was finished they delivered it to me. everything was above and beyond my expectations. More

PLEASANT EXPERIENCE EVERY TIME! Taking my SUV into Feldmann's for service is something I actually look forward to. Cory Schultz (Service Department) always greets me with a smile and is genuinely con Feldmann's for service is something I actually look forward to. Cory Schultz (Service Department) always greets me with a smile and is genuinely concerned about the issues I am having with my vehicle. He is quick to explain, in detail, what I can expect from my visit. Making sure I understand completely what will be done and approximately how long it will take. Whether I am waiting at Feldmann's for the maintenance to be done or if I need a rental car, Cory pays attention to every last detail. He makes you feel like you are his only customer. Never a complaint from me! My experience at Feldmanns is always a positive one! More

I was driving between meetings and a brake light warning message came on the dash. I was very close to Feldmann's and thought I'd stop in and have them look at it quickly as I needed to return for afternoo message came on the dash. I was very close to Feldmann's and thought I'd stop in and have them look at it quickly as I needed to return for afternoon appointments. I pulled in and Cory Schultz greeted me at the service lane. He assessed the issue, which was a bad bulb. He said if I had a minute he'd take care of it, so I went to get a cup of coffee. When I came back, he was already done and informed me, it was no charge. You don't hear that very often! I was out the door in 5 minutes. More

Excellent experience and very smooth purchase. Boris was very attentive,professional and solved all our concerns. The rest of the team (Finance Manager, Used Cars Manager, Service Manager, Parts Manager)als very attentive,professional and solved all our concerns. The rest of the team (Finance Manager, Used Cars Manager, Service Manager, Parts Manager)also very good and friendly. More

Outstanding experience, no stress in buying from Feldmann. Dan, Brian and Sara make everything so easy. I would buy again in the future.They sell a great car! Feldmann. Dan, Brian and Sara make everything so easy. I would buy again in the future.They sell a great car! More

I've been buying automobiles since 1964 and this was by I've been buying automobiles since 1964 and this was by far the most pleasant such experience I have ever enjoyed. Both Alex and Patrick were excepti I've been buying automobiles since 1964 and this was by far the most pleasant such experience I have ever enjoyed. Both Alex and Patrick were exceptionally customer focused. They both went out of their way to make us feel welcomed and to ensure that we understood the product and the process. It was as we were back in our home town buying from a friend of the family. The Feldmann dealership came highly recommended and thanks to Alex and Patrick our experience surpassed our expectations! More