Feldmann Imports Mercedes-Benz

Suggest others visit the dealership to experience the profrssionalism and great customer service. Many wonderful " free " amenities are also offered while your car is beiong serviced. profrssionalism and great customer service. Many wonderful " free " amenities are also offered while your car is beiong serviced. More

My First expeience At Feldmann Imports was with John Pfeiffer-He is the reason we return.John has never lead us astray.Thanks JB Woolsey Pfeiffer-He is the reason we return.John has never lead us astray.Thanks JB Woolsey More

Very friendly with quick service at a fair price. I wouldn't take my Mercedes anywhere else. I am glad I purchased my car from Feldmann. wouldn't take my Mercedes anywhere else. I am glad I purchased my car from Feldmann. More

I was in Minnesota on a job assignment and had my 300TD as my transportation a few years ago. The glow plug light came on and I only knew of dealerships in Minneapolis area to take my car to. I dropped o as my transportation a few years ago. The glow plug light came on and I only knew of dealerships in Minneapolis area to take my car to. I dropped off the car and was later told that the glow plus relay was failing and the glow plugs were out. Service adviser recommended replacing all of the flow plugs for a total cost of $1,300. I approved the work and it took them most of a week to finish what is normally a 2-4 hour job. They claimed that they had to special order the glow plugs. It is now 25,000 miles later and the glow plug light comes on again. I take it into a shop and they cannot get the glow plugs out as they are carboned up. One of the glow plugs breaks and the head has to be removed to extract the stuck glow plug. The Mercedes certified mechanic then tells me that I still have the original factory installed glow plugs on this 13 year old car and they have never been replaced. He can tell this from the glow plugs that were removed. The total cost of the glow plug replacement came to $4,000. because of the dishonesty of Feldman Imports. Clearly, they did not replace the flow plugs in my car when they said they did. Apparently, they only replaced the one failed one. More

my friend took me there to find his old salesman. walked my friend took me there to find his old salesman. walked in found Scott stood up greet us with a warm smile, even he know we have different salesman my friend took me there to find his old salesman. walked in found Scott stood up greet us with a warm smile, even he know we have different salesman in mind, he told us he could contact him for us. but my friend end up cant wait and quickly buying a GL. By the time, that not much C Class in the lot, after 2 days, he called me up said he found me a C Class is loaded with everything could possible installed along with a good price. i went inside, a beautiful mercedes is clean and ready for test drive, Scott is right, best deal with best price. you will love his smile, love his honesty. who need a salesman in Monnetonka keep telling you how many car they sold per month and they really don't care about your business when you have Scott that care :-) More

My Boyfriend and I decided that we were in the market to replace one of our cars with a 2010 or 2011 Luxury Sedan. We had been looking at a few used models/brands, one being Mercedes. We had found two model replace one of our cars with a 2010 or 2011 Luxury Sedan. We had been looking at a few used models/brands, one being Mercedes. We had found two models online at Feldmann's Website and decided to visit the dealership to Test Drive. I was a little nervous about going into Feldmann as I have been to other import dealerships and they tend to be sort of 'snobby.' We were greeted promptly by the friendly staff. We worked with Boris who sat down with us to find the two cars in the inventory. We spent some time reviewing the information about the car, KBB & History Report. He was extremely knowledgeable about the C300 Sport and helped us understand all of the features. We enjoyed our test drive very much and his ability to stay engaged and teach us about the car. We left for a bit to test drive cars at other dealerships and decided to come back as we felt the C300 was the best option for us. The Certified car was a Value, plus the additional warranty was a bonus. This is my fourth car purchase through a dealership, and bar none the quality of the experience has been the best. We had to wait a little bit for the Finance Manager as there was another customer finishing prior to us, but he stayed late past their business hours to complete our application and was extremely accommodating. I normally am very impartial to sitting down with Car Finance Managers, but Patrick understood exactly what our end goal was. You could tell he wanted the best for us. We were able to secure rock star ARP (1.74%), lower rate than I was pre-approved with at our bank. We could not be happier with the quality of service and our purchase. We plan to be Feldmann Customers for a very long time, Thank You! More

Greated by my first name, like always. Corey is always more than helpful in keeping tabs on how long the car will be and will always suggest a rental if it going to take a long time for the service. more than helpful in keeping tabs on how long the car will be and will always suggest a rental if it going to take a long time for the service. More

While at the Feldmann's Import trying to purchase my car, I was assisted greatly by the sales man (Daniel Mork) to make a choice quicker than I have ever done other times when I have been out searching for a I was assisted greatly by the sales man (Daniel Mork) to make a choice quicker than I have ever done other times when I have been out searching for a car to buy. Most of the components of the interior and outside workings of the Mercedes were explained to me in a manner that helped me to understand some of the operation logistics that I needed to in order to become an interested buyer. And most importantly, it was hassle-free, very professional, with enough details to make me come to the decision I needed to make my purchase of a Mercedes Truck. I will definitely make referrals to Feldmann Imports for any of my friends who wants to buy a car from now henceforth. Thanks for your business and I hope this is an era of continued good business for servicing my car. More

It took three days to perform incomplete repair work on my ML 320. I had made an appointment a day before and brought the car at 8:00 am on July 18. No one looked at it until around 4:00 pm. I had made tw my ML 320. I had made an appointment a day before and brought the car at 8:00 am on July 18. No one looked at it until around 4:00 pm. I had made two calls starting at 2:pm to Jeff to get a status report but these were not followed up until I asked the operator to have someone contact him. Jeff eventually left a courtesy message late in the afternoon on my phone and saying that he would get back to me after a technician had looked at my car. He finally called me and I gave him the go ahead to complete the repair. It took the entire day again on July 19 and several calls from me to get hold of Jeff who told me that the part he thought he had was not available and that the repair work will be completed by noon on July 20. At this point I expressed my disappointment caused by the delay and also why he nor any one else failed to contact me so I could have the opportunity to adjust my schedule. He apologized and offered to let me have a loaner car with no charge till I had my car back. This gesture would have made sense if it was offered two days before and I told him that all was ok if I could get my car back by noon the following day. I came back on July 20th at noon and did not get back my car until 3:00 pm. Sadly the repair work was not even completed because my request to reset the radio by getting the right code was not done (the code on record is not the right one or I would have done it myself). The technician's report was that the wait status on the screen went too long. This reason sounds ridiculous considering the fact that my car was at his disposal for almost three days. Jeff was not working on July 20th so I contacted Cory to help me out. I was surprised to learn that there does not appear to be a relay system between service employees particularly concerning cases that have already started to show concern. It would be a travesty if I did not mention that Cory stepped in and expedited the process to get the repair work done. Cory also kept in touch with me during the wait period. The smile on his face and the genuine interest he exhibited in taking care of me makes him an outstanding customer service employee. My very bad rating on the survey does not apply to him. On the other hand my experience with Jeff and the technician has left a sour taste in my mouth and has shattered my confidence in the dealership. Such an experience indicates a major dent in the integrity of a system that is highly unusual and unbecoming of a long established Benz dealership More

On the third day of our vacation, we drove our 1995 S500 into the dealership with problems that needed identifying. Sarah immediately started getting the facts together and offered to loan us a car while th into the dealership with problems that needed identifying. Sarah immediately started getting the facts together and offered to loan us a car while the diagnostics were bring run. The car was whisked off and we enjoyed driving the 2012 GL 550 for the day. Sadly our car had a bigger problem than anyone thought and we visited seriously with Jonathan about buying the GL. Patrick was able to get an excellent rate for financing and we are delighted with our new vehicle. In all we spent several hours as "guests" at the dealership and enjoyed watching the Feldmann team work (in fact Joe checked on us from time to time, too). We were full of questions and whoever we asked seemed glad to help out. On the scale of 1 to 5, we give these folks a 10! More