Feldmann Imports Mercedes-Benz

Jeff Wilson was very couteous and efficient on my recent service visit. Twice he looked for me in the service waiting area to keep me informed of my service issue. The work was done promptly. A free car was service visit. Twice he looked for me in the service waiting area to keep me informed of my service issue. The work was done promptly. A free car wash was included. This is a great dealership. More

The service I received from Amanda was far beyond what I would expect at any dealership. She approached me while I was waiting for service and sold me something I did not even know existed. When I returne would expect at any dealership. She approached me while I was waiting for service and sold me something I did not even know existed. When I returned, I had other issues with my car and Aimee (or Ashley - I cannot remember) in service was outstanding and took care of everything i had concerns about. I was especially impressed with the rental car they provided me, the amount of communication I received throughout the process, and the compensation I received when the job was not done as initially promised. This was truly an outstanding experience and I will definitely be returning to Feldmann Nissan for service work. More

John is best service consultant there is. His attention to detail and willingness to help the customer are unmatched. I can always count on John to provide sound advice and enhance the overall Feldmann ex to detail and willingness to help the customer are unmatched. I can always count on John to provide sound advice and enhance the overall Feldmann experience. More

Any company and any one can say the words "Customer Service" or even better preach through a mission statement, corporate governance that they put customers first.... For those of you that have par Service" or even better preach through a mission statement, corporate governance that they put customers first.... For those of you that have participated in various Management Programs none has had more of an impact on me in my life then Disney's Management Training program. In true Disney form they where able establish and visualize a sense of what professionalism and the expected level of "True" customer service really is. I have adopted those principals into my business and use them as a guide in measuring other organizations in their customer service. John Pfeiffer is the true Disney experience for Feldmann Imports, he is friendly, kind, helpful in getting you and your vehicle checked in, punctual in returning calls to discuss what work needs to be done, establishes the timeline, delivers the car clean and ready to drive away. John is "customer service". Thank you John for being there when I needed assistance. Thank you to his teammates, the other guys on the line that help when John couldn't be there... You are great. More

I use to take my vehicle to To Nissan in Burnsville and when John moved to Feldman I started taking my car to John's store because of the service I received from him and his service crew. I have not been d when John moved to Feldman I started taking my car to John's store because of the service I received from him and his service crew. I have not been disappointed since his move. When he tells me that something is going to be fixed , it is! It's to bad in the car industry there are not more people like John. When I have a problem with my car and I drive it through the service doors I know it will be taken care of. Sincerely John Shepherd More

Cory was very helpful and friendly whan handling any issues. He goes above and beyond to make you comfortable with what is needed and answers all questions you have. issues. He goes above and beyond to make you comfortable with what is needed and answers all questions you have. More

Always wonderful going into a dealership and seeing a friendly face, willingness to make the experience pleasant, and having questions and concerns issued. Immediately. Knowing you can have someone to t friendly face, willingness to make the experience pleasant, and having questions and concerns issued. Immediately. Knowing you can have someone to trust with what's being done with your car makes a huge difference compared to other dealerships. Corey has always been a pleasure. More

john very patient with me when my blue tooth was not working. He explained how to get it to work. would recommend him and the dealership. working. He explained how to get it to work. would recommend him and the dealership. More

Johns Pfeiffer's concern about a discernable engine noise. (Let's have that checked and let's see if we can take care of that). Then Todds stethescope. Then all perfectly taken care of. Incredible serv noise. (Let's have that checked and let's see if we can take care of that). Then Todds stethescope. Then all perfectly taken care of. Incredible service is an understatement. Thank You so much. Jerry Otto More

John has been truly fantastic. He has taken such good care of my ml350. My fiancee recommended him to me and I see why. His attention to detail is amazing. He truly loves the cars his clients have and care of my ml350. My fiancee recommended him to me and I see why. His attention to detail is amazing. He truly loves the cars his clients have and is alway helpful. I never have to worry if I take my car to John. -Lisa Mumm More