Feldmann Imports Mercedes-Benz
Bloomington, MN
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Service second to none! I recently had my truck serviced at Feldmann Imports. I had been to 2 other dealers regarding the issues I was having and the service was very poor. I I recently had my truck serviced at Feldmann Imports. I had been to 2 other dealers regarding the issues I was having and the service was very poor. I have been in the service industry for over 20 years and this is some of the best service I have ever recieved. John Pfeiffer greeted me with a smile, was incredibly knowledgeable and took care of me like an old friend. I would recommend John and Feldmann Imports to anyone and everyone. More
The service personnels were prompt in checking me in and out of the dearlership. I had a loaner setup. Findings regarding repairs were promptly and clearly communicated to me for authorization prior to work out of the dearlership. I had a loaner setup. Findings regarding repairs were promptly and clearly communicated to me for authorization prior to work being done. Discount coupons were applied towards the final charges were deem. More
Superb Service Department John Pfeiffer is always great to deal with. He make the whole service experience less stressful!! His smile and warm demeanor are always a wonderful John Pfeiffer is always great to deal with. He make the whole service experience less stressful!! His smile and warm demeanor are always a wonderful site to see. More
Excellent service you can trust Cory does a great job explaining what repair is needed and what can wait if I do not want to service everything at once. He texts me info on the car w Cory does a great job explaining what repair is needed and what can wait if I do not want to service everything at once. He texts me info on the car which is great since I am usually travelling and its hard to connect over the phone. More
James Raymond I would like to complement Mr. James Raumond for the very professional assistance in leading a new C300. Definitely rating of 10/10! Would recommend I would like to complement Mr. James Raumond for the very professional assistance in leading a new C300. Definitely rating of 10/10! Would recommend strongly Mr. Raymond to assist with your next purchase of MB More
Great Service Experience! Dear Feldmann Imports Service, Well done! Your service gentlemen exceeded my expectations with their manners, service and warm humor. You made my Dear Feldmann Imports Service, Well done! Your service gentlemen exceeded my expectations with their manners, service and warm humor. You made my day! Warmly, Robin Barden More
Great experience in finding the right vehicle. I was shopping for a new vehicle and I visited multiple dealerships including Audi, BMW, and Lexus. My Feldmann visit set the bar high for what I was I was shopping for a new vehicle and I visited multiple dealerships including Audi, BMW, and Lexus. My Feldmann visit set the bar high for what I was expecting from a dealership. I came in to potentially purchase my first Mercedes vehicle. The atmosphere was very friendly and the staff was eager to assist (or direct to where I could find assistance). Although unsure which vehicle was right, the sales consultant, James Raymond, diligently guided me in clearly defining my needs and choosing the right vehicle. James was very knowledgeable about the vehicles and described them very eloquently. More importantly, he was curious to finding the "right" vehicle (based on my needs and finances). I communicated with James via text and email for a weeks during which he continuously showed his commitment in meeting my needs without being pushy at all. James ended up with a line up of about six vehicles meeting my needs for me to choose from and assisted until i made my choice. Jerry and Sam assisted in the purchase and help make this process as pleasant and possible. Great experience due to James and the entire Feldmann Team! More
Avoid, unprofessional and arrogant sales manager Below is my correspondence to Feldman's sales manager Mike Popp, which details unprofessional and borderline unethical practices at Feldman Mercedes. Below is my correspondence to Feldman's sales manager Mike Popp, which details unprofessional and borderline unethical practices at Feldman Mercedes. I highly recommend avoiding this dealership. To: Mike Popp. My expectations when negotiating a vehicle purchase are quite modest. Work with a professional organization that has integrity and treats me with respect. You were arrogant when I walked in for a scheduled appointment with you, passing me off to one of your underlings. You did this because you didn't want to do the work of helping me find a car. You then sat behind the desk socializing with your colleagues while I wasted my time sitting in a vehicle with your sales associate, who btw, knew nothing about your inventory or what I explicitly discussed with Zach on the phone. Zach gave this information to you, you ignored it and blew me off. And just to get all the facts on the table, I told Zach (internet phone sales) I'd like to be ~$32-33k, which he said was a range you could work with whether buying a car from your inventory or at Mercedes auction where you could buy me a car that best suited my needs. That's why I came in, not to waste my time with someone that takes notes and walks them back and forth to you. Please, I've been around the block more than once to play that game. And let me guess, the buying from auction was simply a tactic to get me in the door, right? Not a very honest practice. I spoke with Zach yesterday morning and he confirmed giving you all my specifics, twice on Monday and again yesterday. I hadn't heard back from anyone at Feldman since my visit Monday. Hopefully we're now clear on all the facts. I've been a Feldman customer the past six years and like my current leased '14 E350. That is why I came in to buy one, but you've left me with a bad taste about Feldman and I think anyone considering Feldman would want to know how prospective customers are now treated - I wish I was. So I'll let you decide if and how you would like to rectify the situation. If I don't hear back from you today, I'll assume we're done. More
The true Autobahn experience Went to Feldmann Imports to test drive a beautiful arctic white BMW M5. The car was in pristine condition and thoughtfully showcased within the heated Went to Feldmann Imports to test drive a beautiful arctic white BMW M5. The car was in pristine condition and thoughtfully showcased within the heated showroom. From a presentation standpoint it didn't feel like i was looking at an used car. My sales adviser for the day was James Raymond, a very humble and standup guy who was very knowledgeable about the M5. Before the testdrive James was running the board computer like a mad NASA scientist switching horse power output from the snail like 400hp to the more fitting 500hp. In addition, he adjusted the seats and head rests to ultra sport mode. I am originally hailing from Germany so it goes without saying that i need an Autobahn test drive experience.As a result i brought my pumping Euro beats CD with me. I was able to test the M5 and James resilience at the same time. Both passed the test drive with flying colors. James supported my music choice ,the car and made the test drive an overall excellent experience.The board service included a seamlessly infinite supply of Feldmann mineral water (probably electrolytes infused). If you look for a genuine and humble buying experience with a true test drive go to Feldmann Imports and have James Raymond be your Co pilot! More
Excellent Dealership I've had multiple vehicles in my life and have been associated with multiple dealerships that range from Jeep, Nissan, etc. By far, Feldmann Imports I've had multiple vehicles in my life and have been associated with multiple dealerships that range from Jeep, Nissan, etc. By far, Feldmann Imports has provided the best experience out of any dealership I have dealt with. First and foremost just the initial impression of the place attracts you. It's clean, its new, its sharp, its a very inviting environment. All the staff are friendly, knowledgeable, seem excited and happy to be there. They definitely know their vehicles and inventory in and out. When it comes to buying, trading, financing a vehicle, i have done all 3 and I always have gotten a great trade in value and amazing financing on my vehicles. You can tell they really work hard to try and get the best deal they can for you and at an affordable price. The process of buying/financing a vehicle is very slick, I received a phone call telling me they were able to finance my c-300 for what i was looking for. I hung up the phone, drove in, and my vehicle was ready, clean, and set to go. The financial guy i was working with (forget his name) met me and within 20 minutes, the paper work was done and i was on the road. The positives don't stop there and continue into the service department. They are always willing to get your vehicle in when it is convenient for you. My last maintenance, i showed up, they had a loaner car all set for me, i dropped my car off and was told it would be finished around 4pm. I received a phone call 3 hours later (noon) telling me my car was completed.......4 hrs ahead of schedule. This has been my experience before when receiving maintenance. I drive off knowing that my car was serviced with the best mechanics that could probably know my vehicle, this gives me great security and satisfaction and is in fact one of the major reasons i got back into a C-class Benz from Feldmann Imports specifically, after owning a jeep Grand Cherokee from a different dealership for only 8 mo. I couldn't be happier with this decision and feel confident that Feldmann Imports will most likely be the only dealership that I work with in the future when purchasing a new vehicle and recieving maintanace for my vehicles. My most recent Experience was with Yefim "Boris" Perelman (sales), Cory Schultz (Service). Both have provided excellent service/experience. More