Feldman Chrysler Dodge Jeep Ram of Woodhaven

Waste of time! I set up an appointment that took 3 weeks to even get for a recall. The day of appt I dropped my vehicle off at 8:45am , called at 2:30pm to see when I set up an appointment that took 3 weeks to even get for a recall. The day of appt I dropped my vehicle off at 8:45am , called at 2:30pm to see when it would be done after getting the run around they finally admitted to me when I called back at 4 pm that they were backed up and haven't even started it. The advisor said it wouldn't be done today and they should of told me when it was dropped off this morning that it wasn't going to be looked at today. I'm so livid, not only did they have my vehicle all day and do absolutely nothing, they knew that was the situation when I dropped it off and failed to mention it!!!! I took my keys and left, I guess I will have to go to a different dealership for this recall! More

Excellent service, excellent sales people I have dealt with this dealership for 14 years, purchasing a Town & Country back in 2000. Love the van but a family member needed it so I was looking I have dealt with this dealership for 14 years, purchasing a Town & Country back in 2000. Love the van but a family member needed it so I was looking for something affordable but basic. Ron was wonderful and helped me find a beautiful 2015 Grand Caravan that met all my needs at a very reasonable price. He answered all my questions, explained the stow and go seating, and didn't even flinch during the test drive (smile).) Very happy with my car shopping experience, and looking forward to the excellent maintenance service that McInerney's is famous for. Five stars! More

Finally got that awesome red car I wanted! I stopped in to see Chuck Shivel because my lease was up soon expecting to hear I couldn't afford what I really wanted. After looking at a Chrysler 2 I stopped in to see Chuck Shivel because my lease was up soon expecting to hear I couldn't afford what I really wanted. After looking at a Chrysler 200 (which was a smaller car than I wanted but I thought I would be able to afford), I happened to mention to Chuck that I've been wanting a bright red car but still liked the features of my old minivan. He mentioned he just happend to have a red 2014 Journey R/T on the lot and it was exactly what I was looking for and I picked it up a few days later. I LOVE this car! Thanks Chuck!! More

Great! We have been customers of this dealership for 30 years. Phil Cormier, the service manager is always very accommodating. He helped us this purchase a We have been customers of this dealership for 30 years. Phil Cormier, the service manager is always very accommodating. He helped us this purchase as well as directing us to Chuck Shivel to help with the sale. Both are extremely professional and helpful. We went in one day to pick out our lease and the next day it was ready to go. We were on a tight timeline when picking up the car and they had us in and out of the dealership in no time, with everything taken care of and completed. We will continue to be customers at McInerney's for another 30 years!! More

Exactly what I was looking for! Called the dealership, told them what I wanted, test drove a few Jeeps and found the exact one I wanted. This experience was excellent. They found the Called the dealership, told them what I wanted, test drove a few Jeeps and found the exact one I wanted. This experience was excellent. They found the Jeep Grand Cherokee I was hoping for! More

Great customer service. Quick response. Friendly Very helpful with the purchase of my new lease. My wife passed after picking up her new lease the day before. Tom took the lease back, waited for me Very helpful with the purchase of my new lease. My wife passed after picking up her new lease the day before. Tom took the lease back, waited for me to make a new choice and helped in turning in my new car and getting a new lease. He was more than patient while I was making my decision and very sympathetic to my situation . More

What a...Journey Car/Price great-but the finance guy was rude and the entire delivery overall was rushed. Car wasnt even washed (chalk lines and some clear stickers/ad Car/Price great-but the finance guy was rude and the entire delivery overall was rushed. Car wasnt even washed (chalk lines and some clear stickers/adhesive were still on it) . Never explained features at delivery (still need to figure out my child locks, just realized I can use Bluetooth with my phone for music/was told the car had the universal garage opener and it doesnt/wasnt explained what wrap-around coverage actually entails (not tires and on a 45k lease seemed like an expensive after thought to mention my tires should be good for 30/40k and then Ill have to replace them/wasnt even told the gasoline/E85 that the car accepts and leaving on 1/4 of a tank I feel that should have been a give in/almost left without insurance copy being given to me). This was my first car in my name for me and felt rushed out the door as soon as my papers were signed instead of excited and given proper explanations and time. The finance guy could barely get my name right let alone give me one focused10 minute phone call to discuss my tier and terms. Went from an A+ experience initially to maybe a C come delivery day. More

Used car purchase - great experience! My wife and I worked with Casey to buy my sons first car. Great service, no pressure and great price. Casey did everything he said he was going to d My wife and I worked with Casey to buy my sons first car. Great service, no pressure and great price. Casey did everything he said he was going to do and in a very timely fashion, Good guy to work with. More

HORRIBLE CUSTOMER SERVICE The service desk associates are nothing but rude. I first called in for service for them to say they have nothing available for months. After they re The service desk associates are nothing but rude. I first called in for service for them to say they have nothing available for months. After they realized I was not happy with this answer, although I understand when places are busy, but months?! They call 10 minutes later saying they have an opening in a month. Once I get there, I walk in and the receptionists are sitting (facing the door I came through) looking at their computer and then doing paperwork while one is talking to another associate and I'm not being acknowledged AT ALL. Once I talk to one, I mention an additional problem and state "I'm not sure if this is covered under my warranty but I have been having a slow leak on my right rear tire and have to put air in it every couple days. It's been like this since I purchased it 6 months ago". I was told it possibly wasn't sealed on the rim. He then asks me if I checked to see if I have a nail in it. ARE YOU KIDDING ME?! NEVER GIVE THESE PEOPLE YOUR SERVICE OR TIME OF DAY. More

Be prepared to wait! My overall experience went well, but once they had my deposit it all went down hill. I had made an APPOINTMENT to sign the papers and pickup my new v My overall experience went well, but once they had my deposit it all went down hill. I had made an APPOINTMENT to sign the papers and pickup my new vehicle. The appointment was set for 3pm, my husband and I arrived early. The salesman, once found, explained it would be a little bit, they had ONE person ahead of me in the finance office. No problem, we took a seat. After 45 minutes I was getting frustrated, after an hour I asked how much longer? Just a few minutes was the reply. Long story short, TWO hours after arriving we were lead into the office to sign. Once in the office it took all of TEN minutes. No "real" apologies. They knew how upset I was, no offer of any kind with the exception of old coffee. By the time we were handed the keys I didn't want anything to do with the dealership. To top all of this off, I get a call the next day asking we "stop by" and sign more papers because they dated them wrong!!!! Really? Didn't fill my gas tank on pickup, and now you want me to drive back???? We did, and then the salesman wasn't even there! UGH....so done. Sad part is, had they offered to fill my tank, or something...anything, I probably would have been satisfied. Don't take appointments if you can keep them. More