Feldman Chevrolet of Novi

This morning I made a phone call and was lucky enough to get Dan Provenzola as my consultant. He was incredibly helpful and got me taken care of in a couple hours. I would highly recommend him if you’re thi get Dan Provenzola as my consultant. He was incredibly helpful and got me taken care of in a couple hours. I would highly recommend him if you’re thinking of getting a vehicle! I also had the pleasure to have Vera Shabi assist me in setting everything up in my new truck. So thankful for these two! More

Well it started with a car I saw on Kelly Blue Book and I saw a bolt euv for sale which is very uncommon at this time so I asked for more information. I was contacted by Heather, (customer relations agent) I saw a bolt euv for sale which is very uncommon at this time so I asked for more information. I was contacted by Heather, (customer relations agent) Iol inquired about this car and said are you sure you have it and she assured me its available. Im 2.5 hours away and was stoked to finally find this car and at an incredible price. I asked if she was sure it was the right car and price and sent her the picture and she assured me it was. I made an appointment for 6pm and before I left I called and asked if I could make a deposit over the phone or how do I hold it. She told me I had to physically show up with pay stubs and my license. I asked if there was anyway around this and said no you have to come. So we started driving up to Michigan and I arrived at 6pm. When I walked in I was met by a woman who I thought was Heather and she asked if I had appointment. I said yes with Heather at 6pm. She stated that Heather works from home and I said ok and gave her the details. Viola said that they do not have this vehicle at this time and that there was no need to drive up there as I could have ordered one over the phone. She said Heather shouldnt have done this. I had a feeling it was a bait and switch before I left and should have went with my gut but as a UAW chairman I was confident that a real Chevy dealership would not do something like this. So as we were sitting there I was so upset and the lady turned me over to her assistant to order a new 2023 bolt euv that may take a year to get, this assistant didnt do anything wrong but this experience has made me lose faith in basic human nature. I have never complained or had something like this happen in my life ecspecially driving 150 miles to look at a car when gas prices are 525 a gallon. Luckily my wife was with me and asked if they could do anything for our troubles and Viola said she would check. My wife and I then went out to lot to look at a 2022 bolt that couldnt be sold due to a recall and walked back in and my wife had to ask again if they give gas cards or anything. Thats when Sean came out with a 50 dollar gift card and said so sorry. It shouldnt have been us having to ask 2 times to get something like this. As a UAW Chairman who travels the country to conferences and retreats and UAW blacklake for the union I am going to make it my mission to tell everyone I know about this experience and spread the word to all of my Detroit brothers and sisters to stay away from this place. They had no idea who I was as I didnt give that info away while I was there except for saying I had GM employee discount. They assumed I was a regular guy that from the sounds of the reviews do this quite a bit to. I am not a petty person by any means. I am a decent kind and usually very forgiving person but as I said this was just over the top. I feel bad for all the people that will be hearing my rant over and over but people need to stay away from this place at all costs. More

I took my car in for Chek engine light. They did some testing charging me $150.00 than told me I needed over $3,200.00 worth of work done on my car. I asked for paper work to see what neede They did some testing charging me $150.00 than told me I needed over $3,200.00 worth of work done on my car. I asked for paper work to see what needed to be done they would not show it to me. I went for a second option to local mechanic and they fixed my car for $315.00. I will never go back to Feldman Chevy. So sad that they treat thier customers so poorly. More

Prompt service, comfortable waiting area, pleasant interactions with personnel. Done very efficiently.very good experience. interactions with personnel. Done very efficiently.very good experience. More

I brought my car in for an oil change and was extremely pleased with the courteous and efficient service I received. In fact, the car was serviced and ready to be picked up before I even finished my breakf pleased with the courteous and efficient service I received. In fact, the car was serviced and ready to be picked up before I even finished my breakfast More

Randy Norris provided Excellent Service, he was able to identify a car that met my needs and deliver it quickly. identify a car that met my needs and deliver it quickly. More

I had a great experience working with Francis! everything was fast and smooth. I highly recommend the dealership. Everyone was willing to help, I will definitely be back for my next car. everything was fast and smooth. I highly recommend the dealership. Everyone was willing to help, I will definitely be back for my next car. More

Very pushy and demanding. And want you to buy right away. Try to sell me a car that I had a knock in it and the windshield was not properly put in and they couldn't understand And want you to buy right away. Try to sell me a car that I had a knock in it and the windshield was not properly put in and they couldn't understand why I didn't want to buy it horrible service They want to start the paper work right away. They show me a different truck higher in which was fine but wanted to talk to my wife about and they said it's going to sell if you don't buy now. I don't buy it and I got a email saying I told you it would sell 3 hours later Who does that!!!!! So un called for More

Awesome experience, everyone was willing to help. Will definitely be back again for my next vehicle Will definitely be back again for my next vehicle More