Feldman Chevrolet of Novi

My experience @ the dealership was EXTREMELY EXCELLENT. I originally called to speak with A used car salesman @ Feldman KIA when I seen a 2011 Hyundai Sonata that I wanted. I spoke with Andrew and he was ver originally called to speak with A used car salesman @ Feldman KIA when I seen a 2011 Hyundai Sonata that I wanted. I spoke with Andrew and he was very understanding when I told him my credit was not the best. I attempted to go for the Sonata but, my interest rate was going to be sky high...LOL! Andrew helped me to the fullest to get into a car with low interest rate. I was then introduce to the best Finance Manager of Marty Feldman Chevrolet, Mary Maroudis. Mary was very understanding of my needs and what I could afford. I walked in to get a use car and ended up with much better selection 2011 Malibu brand new not used. I love my new car and I felt like a kid in a toy store. I like to say this dealership is the best!!!! #1 in my book for life!!!! I will continue doing business and refer people to go to FELDMAN KIA/MARTY FELDMAN CHEVROLET. One thing I wish I was provided with Wheel Locks and all weather rugs...{smiling}! That's cool! My salesman Andrew and Mary went to bat for me to get this car. Before I pulled off the lot with my new Car Robert walked me through step by step on the features of the Malibu. I love the On Star and XM radio. I really love the Bluetooth that comes with the vehicle so I DON'T HAVE TO WEAR A BLUETOOTH WHILE DRIVING. Robert was excellent on explaining step by step features of my New Malibu like if the car was his. Robert knew every detail about the Malibu. I'm so happy I have a brand new CAR. THANK YOU A MILLION TIMES TO THE STAFF!!! I WAS TREATED WITH NOTHING BUT, LOVE! I'm truly bless and grateful. More

Salesman Randall Great! Rest of dealership is a total mess would not recommend or go back under any circumstances. Car Delivered filthy! New Car!!! We were told loan would be one rate, went to sign mess would not recommend or go back under any circumstances. Car Delivered filthy! New Car!!! We were told loan would be one rate, went to sign papers different rate! Dealer agreed to change rate 2 days later (why not give proper rate in beginning?) Tara Finance person complete unprofessional. Goofy, can't answer questions. Finally received payment book, loan still incorrect. Contacted dealer 3rd time had to leave voicemail for Tara and Sean, one day later no returned call from either. Called back. Tara said she never received message, hmmm they returned calls before we signed finance papers, now good luck getting a hold of anyone. Tara said first loan at high rate is open, when bank gets paper work for lower rate, first loan will be canceled out! Really Tara? Just like that? Sean Misko the General Sales Manager is not much help. We were told loans don't just get canceled out as Tara stated in her voicemail. I could not believe how unprofessional Tara is and the incorrect information she left concerning auto loan. Car was so filthy at delivery Sean asked me to leave it and he would have it cleaned and a poly clear coat applied to car. I agreed. Took 24 hours. They have me a free rental (and they should have) Funny… Car looked great, really shiny. But when I opened the doors the door jams were still dirty, service manager Cole jumped so quickly to wipe them down! Thanks’ Cole, but remember the dealer had this car for 24 hours and they were supposed to detail the car. Let's Review: 1)We were told we were approved for one loan rate and the rate almost doubled when we went to sign. 2)We were told 3 days later to come back and sign new loan papers for lower rate. Over one week later, after signing 2nd load papers they are not processed and higher rate still in effect. (Not done with this one yet) 3)Car was filthy upon delivery. Had to bring back car and leave for over 24 hours for cleaning and additional free poly coat. Went to pick up car and door jams were still dirty ( Cole wiped them cleaned upon pick up ) Sean, saw this rating on Dealer Rater and left me a rude "I don't understand why your upset, Maybe it is better your don't come back to this dealer." message Sean read 2 & 3 above, see why I'm upset. I just want to be done with this dealer. What a bunch of incompetent people. More

Eric was the best, he helped in every aspect 100%, I will definetly reccomend him to everyone who is looking for a car! He took the time to walk me through every step of the process and was so pleasant with definetly reccomend him to everyone who is looking for a car! He took the time to walk me through every step of the process and was so pleasant with everything. I could not have asked for a better experience. More

We have not delt with a more hardworking sales rep. who is in it to get what we wanted and to meet our needs and not all in it for themselves. Very pleased with everything and will refer this dealership an is in it to get what we wanted and to meet our needs and not all in it for themselves. Very pleased with everything and will refer this dealership and sales rep to many and looking forward to coming back in the future. More

The dealership we bought our Traverse from went out of business and we decided to try Marty Feldman. Our VERY FIRST visit, several months ago, was an excellent experience. They were very pleasant and ga business and we decided to try Marty Feldman. Our VERY FIRST visit, several months ago, was an excellent experience. They were very pleasant and gave good service. I believe it was for a recall. Having had that great experience, we went back for a back latch problem. They took me promptly at my given appointment time and gave me a ride back home. My problem was fixed, under warranty even, so that was even better. Cole took care of me and was very polite and friendly. We will DEFINITELY go back there. More

Jeff was incredibly professional and helpful. My truck broke down on the way to work and I had it towed into Marty Feldman because I had worked with them in the past (and had a fantastic experience each t broke down on the way to work and I had it towed into Marty Feldman because I had worked with them in the past (and had a fantastic experience each time). He quickly was able to bring my vehicle in to be looked at by tech Ryan Nast. They quickly found out the problem and proposed a solution to me. Even having to wait for parts, the repair was done quickly and up to the most critical standards. I could not be happier with the service I received. Jeff is a truly good and kind human being who I would trust with any of my vehicles. Ryan did the repair flawlessly despite my never-ending nosiness. The fact that my vehicle was not even a Chevrolet mattered little to their expertise (I have brought Chevys into the dealership before and have received the same phenomenal service). Even the price was very reasonable. Taking your vehicle into a dealership other than Marty Feldman (or any other under the Feldman flag) would be an exercise in futility... and foolishness. Thank you so much Jeff and Ryan and all the other service writers and techs who were very friendly throughout the entire process. Keep up the good work guys and you have a customer for life. More

This is the 2nd time I leased a car from Marty Feldman. This time and the last time I recieved the red carpet treatment and was very, very impressed with my experience. Everybody was so helpful and I would This time and the last time I recieved the red carpet treatment and was very, very impressed with my experience. Everybody was so helpful and I would reccommend Marty Feldman Chevy to anyone. Not only were the prices fabulous but Amy was very thorough with showing me everything available and how everything works on my brand new Cruze. I've never been more pleased with leasing a car. More

I was not happy that my newer Suburban had an issue. But Cole was very friendly, seemed genuinely concerned about my issue and the work was done in a few hours. This is my second time using your dealership Cole was very friendly, seemed genuinely concerned about my issue and the work was done in a few hours. This is my second time using your dealership after a bad experience with another Chevy store. I will continue to frequent your location. The only issue was Avis was slow in providing a rental. It was convienient that they were on-site but 1 guy had to handle customers and my wait was 45 minutes. I asked Cole to find an alternative and he called Enterprise. But overall the rental care process took too long. Joe Moorman More

I just got my 3rd vehicle from the Feldman Group. I wouldn't want to deal with anyone else. I adore Krysten Conner and Amy Knoy. I am in the dealership a lot and find all the Managers, sales and serv wouldn't want to deal with anyone else. I adore Krysten Conner and Amy Knoy. I am in the dealership a lot and find all the Managers, sales and service people to be extraordinary. They always greet me with a smile and go above and beyond to take care of me. Of the entire Feldman Group of dealerships, I Love the Marty Feldman Chevrolet people the most. Their Service Dept, is top notch as well. Cole Preville, Jeff Zajac and the rest of the team are amazing with all their customers. More

Marty Feldmans is the best dealership in the Detroit area, from the managers, sales men office staff and service advisers you as a consumer could not ask for greater service. Because of their commentmen area, from the managers, sales men office staff and service advisers you as a consumer could not ask for greater service. Because of their commentment to great customer service My automobile continue to run in fantastic condition. with everyone feeling the money pinch it makes a person feel happy to know that you get great service,a job well done!!!!!!!!!! More