Feldman Chevrolet of Novi

Juvenile Salesman My experience with your dealership was not favorable. The sales associate I was assigned to assist me in finding a vehicle was belligerent, immature, My experience with your dealership was not favorable. The sales associate I was assigned to assist me in finding a vehicle was belligerent, immature, and condescending. A week prior to my appointment, I was left a voicemail by him reminding me of the wrong appointment date-this should have tipped me off that I was dealing with someone who was completely incapable of any level of professionalism, but regardless, last week on a Saturday I came to your dealership to discuss what vehicle options were available to me. After waiting 30 minutes past my scheduled appointment time, the man I was supposed to be meeting with finally introduced himself to me as Brian Graham and promptly excused himself. He was closing a sale with a previous client (Had I not seen this first hand, later on I would have thought this man incapable of any sort of sales). When we finally sat down to discuss what I was looking for in a vehicle, I was met with condescending remarks in response to any decision I made-If I preferred a light, almost white interior, too bad. It only comes in grey. If I prefer the Malibu, well he owns a Saturn Aura, and it's the same car...just better. We began to discuss financing, and despite my excellent credit score and several years of stable employment as a professor at a prominent University, he told the best he could do on a 2008 Malibu with over 90,000 miles was $300 a month with $3000 down. Absurd. When questioning his calculations, I was repeatedly told, "I think you just don't understand". I would later find out through his supervisor that his calculations were blatantly wrong. Additionally, I was looking to trade in my current vehicle. "Let me show you something" he said, and proceeded to take me outside in freezing rain just to point out everything he saw wrong with it aesthetically. Asking if it had been in any accidents, I replied, "No, it has a clean carfax". His response was a rude, "No accidents? Then where did THIS come from?" as he pointed to a subtle dent, "Or this spider webbing in the paint?"-Was he implying that I was lying, or did he just bring me outside to rudely berate me on the condition of my car? It is a 14 year old car, for christ's sake, and I've only owned it the past 3 years. Furthermore, I would prefer when purchasing a car, to know that more than just the aesthetic qualities of a vehicle are considered prior to the purchase or re-selling of that vehicle. I was a little taken aback by his attitude, but this was just the beginning. We returned inside so he could run my credit information. Taking my drivers license he disappeared for a good while. By now it's been nearly an hour and a half that I have been inside your dealership. Upon his return, he proceeds to play a childish game of constantly tugging my license away from me when I reach out to take it, "...This is ridiculous!" I yell, incredulous and obviously disgusted. He relinquishes my license, "Gotta have some fun!"-Fun? Was this man a hired party clown or was he here to sell me a car? Looking back, I suppose I should have demanded my keys at this point and salvaged the remainder of my weekend. But I digress. By now my patience is gone with this gentleman. We begin to discuss the trade in value of my car. He tells me he's looking at $500, but despite being here an hour and a half, it hasn't even been evauluated yet. Really? I tell him I could sell my car as scrap or have it parted out for that much, and it's in good running condition-In fact I've placed several thousand dollars over the past couple years into fixing and maintaining this vehicle, because quite frankly, I like it. He leaves to speak to his boss and "see what he can do". Returning to the table, he takes the paper with my license information, and folds it in half. "Pick a number!"-I don't have the patience for this, what's next? Is he going to ask me to choose a card? Pull a rabbit out of a hat? Absurd. He flips the paper over to reveal "$1000" Oh boy. I realize now it is to my benefit to sell the car myself if these are the games that I have to deal with. This meeting is increasingly becoming a waste of my time. This is not what he wants to hear, and he starts getting belligerant, raising his voice to me he smirks, "A waste of your time??". He condescendingly asks me how many cars I've sold. He then tells me my car would go for no more than 800$ on the private market and threatens to pull up Craigslist on his computer to prove his point. I tell him to go ahead. The day prior, there were 8 listings for similar or lesser quality cars of the same model going for $1600-Not a rate I would expect a dealership to pay, but a value I am confident I could get myself. This stops him from pawing at his keyboard and I demand my keys back in frustration so I can leave. Gladly, that was the last I saw of this remarkable idiot, as the man who returned in his place was the manager of the used cars department. When asked what the issue was, I told him frankly, "I do not like the person I have been dealing with". His response was a breath of fresh air, "Well then let's get you a new guy!" Great, are you that guy? "I can be if you'd like me to be!". Might I say, he was a pleasure to work with. He spoke respectfully and explained things clearly. He also informed me that the rate I had been quoted by Brian, did not sound right at all, and the quote he provided me was far less than the value I had been told previously and accurate to any loan calculations done at other dealerships. I left without buying a car, mainly because I was so put off by the man I had dealt with originally. I felt embarrassed for him, and disgusted at the way he behaved toward customers. He ruined any confidence I had in your dealership to handle transactions in a fair and professional manner. More

Avoid at all costs We bought a used 2011 Forester on 10/1/2014. The experience was OK. I might go there again if they had the right car. (edit: I would not go there, rea We bought a used 2011 Forester on 10/1/2014. The experience was OK. I might go there again if they had the right car. (edit: I would not go there, read below) Pros: *We had a question about the car. I was able to ask online and had a friendly and complete answer 90 seconds later. *Bob Straub was our salesman. He was laid back, eager to help, and answered all of our questions * We were able to make a deal that day, even staying after close Cons: *The finance agent, Ryan Benard, said he wanted to get us out "as quickly as possible" then talked us to sleep for over 70 minutes. He is a wide eyed professional sales person, he is very good at his job. Unfortunately he was WAY too aggressive, even worse he was predatory pushing warranties and other services that we didn't want or even need: He would quickly switch numbers from totals to monthly payment trying to trick us. I am sure he takes advantage of a lot of people who are just bad at math. If there was a single reason that I would never go back to Marty Feldman, it would be Ryan. *The car we bought was for sale there over a month, yet there were still huge piles of rotting crumbs in the back seat fold down cup rest, there was no windshield solvent, no gas, and the tire pressure guages did not work properly, etc. Just a little TLC would have shown that they cared for my experience with my car, but it doesn't feel that way. Bottom line, it won't be terrible but you better be ready to tell your closing guy that your leaving if he doesn't shut up and plan on doing your own car inspection, they don't. ***UPDATE 10/21/2014: I have called the dealership 3 times and and left a message with their online answering service and no one has returned my call. On top of that I was told my permanent license plate would be mailed to me. My temporary plate has now expired 6 days ago and I am driving illegally with no idea where the plate that I already paid for is? Apparently I am going to have to go yell at someone face-to-face to get any service whatsoever. Bottomline, just stay away from this place. More

Called ahead to find out if they could unlock my monsoon sound system for my 2007 grand prix that was locked when the battery died, the girl on the phone said it would be no problem and to bring it in and f sound system for my 2007 grand prix that was locked when the battery died, the girl on the phone said it would be no problem and to bring it in and for $40 it would be unlocked. So i brought my car in and told the guy at the desk in the service center what i needed and he said it would be $95 to turn on my radio. I mentioned the girl on the phone and he stated she must have been mistaking. For reference you can buy the whole headunit/radio on ebay for $50 and this dealership wants almost twice the value of the radio to unlock the theft lock. I had my registration and everything proving it was my car and my radio so it’s not like it’s a theft problem. after calling around for a minute i found another dealership in garden city that was willing to attempt to do it for free and if it had to be plugged into a computer it would never be over $35, i described what happened at the other dealer so she put me on hold to confirm the price and they agreed that it would never be more than $35. i went into the garden city service dealer and they were very nice and had my radio turned back on and ready to go in under 10 minutes and they did need to hook it up to unlock it and as they stated it was $35. Marty Feldman’s service employees were rude and did not seem to care for my business. I will not be going back to this dealership for any reason. More

WOW Stay away from this place!! I bought a new truck a little over a year ago and I decided that I needed a bigger truck for towing. Mind you that I only put 7,000 mile on my truck and when I arrived they little over a year ago and I decided that I needed a bigger truck for towing. Mind you that I only put 7,000 mile on my truck and when I arrived they offered me $18,000 on a $30,000 truck! really?! I guess this is how they treat their repeat customers! I'll go elsewhere or buy a Dodge or Ford! I WILL NEVER DEAL WITH THESE FOLKS AGAIN! More

I have to preface this with the statement that the salesman I dealt with was very nice. He was young and energetic and willing to go over and above to discuss things with me. Trouble is, they kept me salesman I dealt with was very nice. He was young and energetic and willing to go over and above to discuss things with me. Trouble is, they kept me in the dealership half the day (after speaking on the phone). I have epilepsy, and get tired very easily and also my medications cause me further issues. I had a Dodge Charger in perfect condition and I wanted to get into a Camaro. No way they said (and I stupidly believed them, I should have walked out). Finally, they offered me an Impala at what I thought was a good deal which would get me out of the old car and into the new. Well, now I have a total piece of junk. I HATE the car. Worst of all, when I went to refinance it at a lower rate, I was told that it couldn't be done because the payoff was far too high. After talking with the credit union, they explained that my payoff was $33000!!!! How can that be on a car that new was barely 21k?? Simple. They rolled 8k worth of negative equity into my loan. I didn't realize it, and stupid me, I signed on the dotted line. They said the car had lots of bells and whistles. Yeah sure. All it has is satellite radio, nothing more. I am stuck with this car and can't even get GAP coverage because of the lousy deal, thanks to them wearing me down and making me sit there half the day. I will NEVER go back there nor recommend them. It was my stupidity that got me in this mess, but shame on Marty Feldman! More

I purchased a Cruze and the dealership was not concerned with getting the license plate to me within 2 weeks. I do not live close by and they were aware of it. I called the dealership every day up to 10 tim with getting the license plate to me within 2 weeks. I do not live close by and they were aware of it. I called the dealership every day up to 10 times a day and was never able to get someone to even pick up a phone. I left countless messages and no one called me back. I now currently own a vehicle that does not have a license. Very poor customer service. I am shocked that this is actually a legitimate business. More

I came in to look an Equinox and Robert was great to with. Very friendly and knowledgeable. I would recommend Robert to my friends and family with. Very friendly and knowledgeable. I would recommend Robert to my friends and family More

Nick appeared to have a superior product knowledge about Chevys features and competitive product. He provided choices based on what I wanted, not what he thought I wanted. A good listener. Chevys features and competitive product. He provided choices based on what I wanted, not what he thought I wanted. A good listener. More

If you are looking for a new Chevrolet, absolutely give Ryan and Shaun at Marty Feldman the opportunity to earn your business. I have purchased cars from Shaun in the past, and I consider him one of the mo Ryan and Shaun at Marty Feldman the opportunity to earn your business. I have purchased cars from Shaun in the past, and I consider him one of the most honest individuals I know. Very candid, respectful guy. So my wife and I were in the market for a second car for our household, and cost was the driving factor on the purchase. We were willing to buy Ford, Dodge/Chrysler or Chevrolet; the vehicle just had to be priced right and be at least a midsize car (for safety reasons). My wife is a nursing student, so our household is one income for the next two years. Price mattered. After driving the new Malibu, my wife and I really liked the quality of the vehicle. However, it was a bit more expensive than the comparable Dodge. This is where our experience with Ryan and Shaun really became a positive one. The guys found us a program car and cut us a terrific deal to make it less expensive than the other mentioned brands. However, the car had a couple marks I couldn't live with. So Shaun and Ryan kept working, dug for every dollar they reasonably could and squeezed $1200 out of our trade--and trust me, that was very generous. Our trade had 206,000 miles and was missing a mirror. Seriously. To summarize our experience cleanly, the guys chipped away at the price difference until they placed us in a new Malibu for a price I couldn't refuse. I know they didn't make a ton of profit on our purchase, but they worked hard to earn it. These are great guys, and I'd trust them to treat my 80-year-old grandmother to a great deal even without me being present. We very much appreciate their hard work, and we'll be coming back to see them in the next couple years (when my wife graduates college). I am gunna need one of those C7 Corvettes. More