Feldman Chevrolet of Novi

Unbelievable I am somewhat reluctant to go into too much details because I believe this is going to become a legal issue. Suffice it to say my husband and I purcha I am somewhat reluctant to go into too much details because I believe this is going to become a legal issue. Suffice it to say my husband and I purchased two cars (actually we leased one and purchased the other) less than a month ago. While the salesman was "nice" enough we've been through complete xxxx from the moment we starting signing papers. Once we got the cars home we realized why they were rushing us through the process. Nothing was as it should have been and believe it or not there were missing options in one of the cars that should've been there!! Why didn't we notice you ask? Long story! The sales manager claimed he didn't know and blamed the salesman and promised to fix everything. Like I said it's been almost a month and here we are. How could this happen?? I'm so angry! Thankfully there are consumer protection laws to protect us and at the end of the day, attorneys love s*** like this but if you want to avoid the drama take my advice and go elsewhere. We just moved to the motor city a year and a half ago and from what I can see there's a dealership on every corner...go to another one. I'm going to go on every website I can locate and suggest you all do so. More

Getting screwed by buying a car here I recently bought a used 2008 Chevy Equinox with 82,000 miles what I thought was a good used car for the money I was wrong. One week after buying the I recently bought a used 2008 Chevy Equinox with 82,000 miles what I thought was a good used car for the money I was wrong. One week after buying the car the service AWD light came on great so we took it there and 600$ a sensor was replaced only after one week after owning it. That was months ago now the airbag light and stabilitrak control light is on. Terrible dealership selling terriable cars. When we took it back there they wouldn't let me have a print out of the sensor. More

Don't be fooled, AVOID this dealer. SLIMEBALLS STAY AWAY! If you ever wondered how the car biz got such a bad name and people came to think every car dealer was out to screw them, CROOKS just like STAY AWAY! If you ever wondered how the car biz got such a bad name and people came to think every car dealer was out to screw them, CROOKS just like this place is how. They will do whatever it takes to benefit them and cram you into a car. They will also run your credit without your approval and bait and switch you into something else. There are too many upstanding dealerships out there these days to mess with these old school crooks. Do yourself a favor and avoid this place unless you enjoy dishonesty and being taken advantage of. More

Dishonesty and Manipulation at its Finest! Yesterday we made arrangements with Sheryl on the phone to lease a Cruz based on the current commercial on tv ($429 down and $55 per month on a 10K/yr Yesterday we made arrangements with Sheryl on the phone to lease a Cruz based on the current commercial on tv ($429 down and $55 per month on a 10K/yr lease). We spoke with her about the hidden fees and taxes, which she said would add another $10-15 per month to our cost. We had everything arranged with her on the phone and had an appointment to just sign the paperwork and pick up the car. Sheryl was not available when we arrived, so another salesperson named April assisted us (she had one of our emails with Sheryl and notes from the phone call in hand). We were asked to bring a W2 and insurance information and also told the process would take 45-60 minutes. The new salesperson, April, told us that we didn't qualify for the deal, even though we though Sheryl said that we did. I explained the situation to her and said she would run some numbers to to see how close she could get. The amount was 3 TIMES what we had discussed with Sheryl. I asked to speak with Sheryl as well as management, neither of which were available. April attempt to talk to manager Andrew, but he was unavailable (probably because this is a normal practice here). We had rushed around to get to Novi from Rochester with our 3 year old. Originally I was just going to drop my husband off to pick up the car, luckily I stayed! We ended up leaving without a car, and very negative feeling towards Sheryl as well as the dealership. We were very specific in our questions including hidden costs, fees, incentives and we were LIED to just to get us in the showroom. There are so many other honest dealerships, I highly recommend that you try another dealership. More

Great Customer Service Alex Momot!!!! Alex did a great job in taking the time to find me the exact perfect car I wanted, at the exact price we needed. He is the definition of customer serv Alex did a great job in taking the time to find me the exact perfect car I wanted, at the exact price we needed. He is the definition of customer service. More

bad maintenance service I took an appointment online for my regular car service and they kept telling me that they can't locate the appointment and it happens twice ! I lef I took an appointment online for my regular car service and they kept telling me that they can't locate the appointment and it happens twice ! I left without having my car service done !! That's ridiculous because I got the confirmation email but it happens that I deleted it ! Bad bad service Chevrolet !! More

Feldman Chev, a well run dealership with the right focus Tony did a great job of finding me a car, in a short period of time, that would fit the tough parameters I set. The whole process went very well. I wa Tony did a great job of finding me a car, in a short period of time, that would fit the tough parameters I set. The whole process went very well. I was in the market for a used car immediately. I searched many dealerships on line and in person in the area. I could tell right away Tony has been doing this for awhile. He was the only one who got my sense of urgency and did the most for me. The effort was there. I shot down the first several cars he found, but he was persistent in meeting my goals. Tony not only takes care of his customers, but also the staff, because he know it is a group effort to sell and make the customer want to come back. You never get a second chance to make a first impression. Strong character and a class act all the way. The support staff is very attuned to this philosophy too.. From the finance guy to Christa in the body shop (handled my G6 insurance claim, under a tight deadline), everyone works to make sure people are taken care of. This is a very well run dealership. More

BOB STRAUB IS THE BEST!!! My boyfriend kept bragging about how good this dealership and so far I knew about them putting 4 people in a car with low payments even non at all!!!! My boyfriend kept bragging about how good this dealership and so far I knew about them putting 4 people in a car with low payments even non at all!!!!!! I couldn't believe it!!! I'm like naw not with my credit I never get approved. So I tried it out first thing first the energy was great and the vibes were amazing . Secondly he took my info over the phone said that basically if he can't get me in a car no use of coming in . He called next day and LITERALLY I was in a new Malibu in 3 days with a 200 down payment that day and I pay the rest later. I mean they worked so hard to make my new csr happen !!! BOB STRAUB. Is the go to guy there and Richie billy and Zach are amazing as well !!! You want a car ? I'm telling you they'll put you in one even with low credit . More

Made buying a car unexpectedly execptionally smooth The past few days have been a whirlwind and surreal -- after being told that we would need to complete a costly repair on an aging car, my husband and The past few days have been a whirlwind and surreal -- after being told that we would need to complete a costly repair on an aging car, my husband and I where not sure what to do. After a honest conversation with the service team it was decided to move forward with a purchase of a new car. First I must say that with the challenges that were presented Steve Pierce was completely patient and did all he could to find a newer vehicle and keep our costs at a minimal. Thereafter Zach and the finance team was phenomenal is working out the best structure possible for our situation. As we were in no position or prepared to buy a new car. At the end of our experience. We received more than anticipated. A car that is exceptionally better than our last. Along with the assurance that the product being delivered will be supported in years to come by either the dealership and the manufacturer. It was refreshing to see people work as a team to help someone as if it was a friend or family member. More