Feldman Chevrolet of Novi

Disgusted I am sorry that I didn't research the dealership before I did business with them. The General Sales Manager was extremely unprofessional. I tried t I am sorry that I didn't research the dealership before I did business with them. The General Sales Manager was extremely unprofessional. I tried to voice my concern to the General Manager and he never bothered to call me back. More

Stay away if you don't want to age 10 years. When I entered to buy my truck I was 34, when I left I was 35. Its mostly my fault, I refused to buy the extended warranties, so the sales men kept co When I entered to buy my truck I was 34, when I left I was 35. Its mostly my fault, I refused to buy the extended warranties, so the sales men kept coming back with a "better deal" after 3 hours, I was weak by the lack of sleep, food, water and sunlight. The salesmen said that I should just get the extended warranty because I can always cancel it and get the $ back but I couldnt by it after i left. So I thought, if I want to see my children again, this might be my chance to escape. I mean I'll just call tommorrow and cancel it right? Nope, and what POOR decision, I called warranty company to cancel, they said go to dealer to cancel, go to feldman new hudson, they say you have to go to Feldman novi (everything else you can go to any feldman dealership but this i guess) so I go to novi, sit there for an hour and half, only for them to say "call the warranty company". Luckily the warranty company worked with me, since the dealer wouldnt and I refuse to go in circles. So how did we even get to that point? Let me tell ya. Went in with a $30k vehicle, offered $24k, then I get a song and dance about how my vehicle won't sell fast. So I should lower the trade in cost so we can make this deal happen. (Not my problem) so I said I'd just sell it myself, that wasnt an option for them. So after sitting there thru my mid 30s, we finally negotiated $29k, (they put it up for sale for 36k the next day, no wonder it won't sell fast) So I wanted to trade my vehicle in for a truck of equal value. One would think there's no reason to run my credit, since I'm not getting a loan. But since I bought vehicles from them before they felt the need to do it anyway and had all my info from pas purchases. Needless to say my third vehicle from feldman novi will be my last. Not because I hate GM but because unless they sell caskets, there's no way I'd live thru another vehicle purchase. You shouldn't be able to adopt a child in half the time it takes to buy a car at feldman. If you do decide to attempt this feat, prepare yourself mentally and physically. You will be tested, you will know who you are after you leave. They will push you to your limits, much like boot camp or seal training. Make sure to pack some food and make sure to ration it. You never know when you'll be free to eat again. More

Disgusting! I am utterly disgusted with this company. They my salesman claimed my car was "certified", but every time I go to get something done other than an oil I am utterly disgusted with this company. They my salesman claimed my car was "certified", but every time I go to get something done other than an oil change, I have to pay! I am so sick of this dealership and I really just want to give this car back! I've known my salesman prior to me going there and he assured that I would be satisfied, but it turned out to be the opposite. I will NEVER recommend this place to ANYONE I know. I even called the manager and left messages and I one has returned my calls. This is ridiculous. More

Will not stop sending letters These idiots keep sending me letters offering to buy my 2008 Cobalt. I have contacted them numerous times to inform them I have NEVER OWNED A 2008 Cob These idiots keep sending me letters offering to buy my 2008 Cobalt. I have contacted them numerous times to inform them I have NEVER OWNED A 2008 Cobalt. They have also sent numerous letters offering to buy my 2009 Cobalt which I have told them numerous times I sold in 2012. They have promised over and over again to remove my address. I am a loyal GM customer, but I would never deal with this dealership. I also have the same issue with their dealership in Highland, Marty Feldman of Highland. I have written the Michigan State Attorney General since I am feeling harassed by these people. More

Excellent Customer Service Good morning, I want to compliment one of your excellent employees, Dave Mason. He went to great lengths to help my husband and I; we were not ha Good morning, I want to compliment one of your excellent employees, Dave Mason. He went to great lengths to help my husband and I; we were not happy with our decision on our purchase we made . Mr. Masons’ extended help is a prime example of Excellent customer service. He knew just what to do to solve our problem quickly. Such service builds great working relationships. We will recommend Feldman Chevrolet of Novi to all our friends and family from now on. Mr. and Mrs. Ronald Drummonds More

Purchased 5th vehicle since 2013! Yesterday I leased my 5th vehicle since 2013 at Feldman Chevrolet. They seem to work magic each and every car buying experience I have. As you read th Yesterday I leased my 5th vehicle since 2013 at Feldman Chevrolet. They seem to work magic each and every car buying experience I have. As you read this, I suggest everyone appreciate the core values that Alex Momot, Shaun Benard, and Ryan Benard display, and be a loyal customer to them. They treat you like royalty, so show them some loyalty. More

No Sevice after the sale Don't buy a car from this dealer......because once they have your money, there is no service. Had a problem with my car and 3 phone calls and an emai Don't buy a car from this dealer......because once they have your money, there is no service. Had a problem with my car and 3 phone calls and an email and NO RESPONSE. Won't address problem. Check YELP, you'll see more complaints. More

Purchased Chrysler 200 convertible Andreea was the best. Very friendly and followed up constantly so we knew everything was going good. Excellent salesperson!!! I would recommend And Andreea was the best. Very friendly and followed up constantly so we knew everything was going good. Excellent salesperson!!! I would recommend Andreea to anyone interested in a vehicle. More

Unbelievably satisfied I first want to say thank you to the staff at marty feldman for the exceptional experience they provided me and my family. Howard was our salesman and I first want to say thank you to the staff at marty feldman for the exceptional experience they provided me and my family. Howard was our salesman and he was not only knowledgeable but so personable as well. He first made sure my kids were comfortable before doing business by offering popcorn and water also set them up in the play room so my husband and I could make an educated decision without having to watch over and worry about my kids. He then went above and beyond to find the car I was looking for (this was not an easy task due to depleted inventory) also when it came time to negotiate my trade and monthly payment he was courteous enough to explain everything in detail instead of what we are used to in which we usually feel pressured (another chevy dealer) without explanations of why the payment is X amount. After we decided that we would be comfortable with our decision we made our way into the finance office with Ryan. He was also amazing! So knowledgeable and understanding. Ryan actually got us a lower rate and incorperated another rebate that wasnt available to us by expalining how we could qualify for it, in which brought our payment down from the original quote ( amazinggggg). The management and staff were so nice and friendly to all of us. This took a little longer (due to inventory issues) then we expected or wanted but I will always do business with them and I urge everyone else to do so also. More

I should have brought a Chevy Feldman Automotive, Inc owns and operates multiple dealerships throughout the Detroit Michigan area. As a longtime resident of Detroit, I always boas Feldman Automotive, Inc owns and operates multiple dealerships throughout the Detroit Michigan area. As a longtime resident of Detroit, I always boast about the great car deals one could get in the Motor City. I moved to New York and returned to close out on my storage container. I decided while in Detroit to purchase a 2016 Sorrento at Feldman Kia in Novi adjacent to Feldman Chevrolet. With possible legal action looming against Feldman Kia from their undermining sale, and the fact by law I must allow the dealer to try to rectify the situation that may require a heavier hand to get things settled, I can only say from this purchase there was only one honest professional individual I would like to acknowledge at this time. His name is Richie Skidmore, Finance Director of the Business Department at Feldman Chevrolet. I have not had any dealings with the other employees at Feldman Chevy except for the Business Development Director who covers both Feldman's Kia and Chevy. "Big Al", as he is called, is incompetent and disinformationist, which is how I came in contact with Richie Skidmore. Richie Skidmore was given a task that was simple enough but a debacle for the New Car Manager, Former Product Sales Specialist, Service Adviser, and Product Specialist at Feldman Kia to handle. Feldman Kia dropped the ball on ensuring I receive the appropriate paperwork in order to register my new Sorrento within the two week temporary in-transit vehicle permit time frame. Of cost as an out of state resident when I called for assistance, I was blown off by "he's not available" or "Oh! he must have stepped away from his desk, would you like to leave a message" that was rarely returned. And if returned, I got " Uh! I don't handle that, you have tooo .....". After 12 days of getting nowhere and frustrated, Richie Skidmore called and said, " I will be your point of contact from now on and we are going to ensure you will be able to register your vehicle in New York". Richie was never far from reach as we were dealing with the DMV between states. I had his office and personal cell phone number. And if he missed my call, he always returned it with a "How is it going" greeting. As a Law Enforcement Officer, my vehicle is the only means of transportation to and from work. Richie ensured that I was reimburse for all my car rentals until the problem was solved. How great was that!!!! Most importantly, he was a gentleman and a professional. He came through for me, and I greatly appreciate his assistance. Because of Richie Skidmore, I give this dealership a "Good" rating and would recommend Feldman Chevy to all my friends and family in Detroit and a far. Boy!! I should have brought a Chevy, but I will NEVER by another car out of state. Thanks Marty Feldman (Owner) and Jason Curie (General Manager), you have the best in Richie. More