Feldman Chevrolet of Novi

See Jose!!! Jose Hernandez, exceeded my needs. He's so patient and kind. He's knowlegable, and takes care of his customers well. I came in December to look for a Jose Hernandez, exceeded my needs. He's so patient and kind. He's knowlegable, and takes care of his customers well. I came in December to look for a Kia, but I wasn't sure. When I came back weeks later I purchased my Malibu. Very pleased with the vehicle. Jose is a great asset to your team. More

Poor Service The service employees lied about calling, didn't fix the problem and tried to charge me for something that was not related. Poor Service All around. I The service employees lied about calling, didn't fix the problem and tried to charge me for something that was not related. Poor Service All around. I've bought two cars from this dealership and would NEVER purchase a car from them again! More

i am disappointed with this company The General Sales Manager {named Shon] was extremely unprofessional . His behaviour was unacceptable ,and he did not show any re The General Sales Manager {named Shon] was extremely unprofessional . His behaviour was unacceptable ,and he did not show any respect to old people. I send letter [certified mail restricted delivery] to Marty Feldman in order to voice my concern and he never bothered to call me back . More

Alright Good inventory, and a ton of cars on the lot. They had a selection of both new and used cars from large to small. Something really for everyone. Good inventory, and a ton of cars on the lot. They had a selection of both new and used cars from large to small. Something really for everyone. More

Thank you Thomas Bemer I'm Sooo happy to have my first Truck in leasing program from Feldman dealership, and really appreciate all employees in this dealer especially The Sa I'm Sooo happy to have my first Truck in leasing program from Feldman dealership, and really appreciate all employees in this dealer especially The Sales Thomas Bemer. More

Deceptive Never take your vehicle to this dealership for service. We were quoted $1,200.00 and charged $4,200.00!!! They did call to say there would be a supple Never take your vehicle to this dealership for service. We were quoted $1,200.00 and charged $4,200.00!!! They did call to say there would be a supplement and that it was going to cost a little bit extra-however they did not say that the price was going to nearly quadruple. More

Not the best customer service I truly didn't want to give a bad review, however I really think these issues might help someone out. Normally if I don't have anything good to say I I truly didn't want to give a bad review, however I really think these issues might help someone out. Normally if I don't have anything good to say I stay quiet. I went in to see the deals on a Cruze for my daughter. I get the GMS pricing plus the bonus cash on my credit card & the price was still higher then Buff Whelan. I was ready to go back to Buff Whelan which is close to my house. Feldman is an hour away. They insisted they could get the price cheaper. After insulting my intelligence stating I had nothing in writing, which I never had anywhere before and always got the deal. This is my 15th lease so I'm no stranger to it. They got the price down to $4 and some change cheaper. So I took the deal based on a car that was up to my satisfaction. I say that because the first Cruze I drove had almost 200 miles.. that's insane for a new car; and the air vent wasn't blowing out correctly. They did find another 2016 Cruze in the kinetic blue that was in good condition with 12 miles. So we took the car. My salesman Jon L. was nice, just maybe new at the place or something. He forgot papers, and just seemed to be overwhelmed. I think he meant well. Then delivery the next day was not the best. Paperwork wasn't complete and a different price then agreed upon. I took a picture of the paper the day before with the correct price, it was corrected but still a hurdle to jump over. My new plate was mailed to them about a week later. I asked Jon L. to mail it to me since I'm an hour away. He insisted his sister would drop it to me. I agreed. 2 days later still no plate. I called and texted, told him put it in the mail I only had a week left on my temp plate. He agreed. I gave it time because of the July 4th holiday. Still nothing..my temp plate was good till the 8th. On the 5th of July I called and talked to Dave the sales manager. He asked Jon if it was sent, Jon said yes it was sent out Friday July 1st. I heard this on the phone myself. I received the plate the next day via overnight fed ex. Jon blatantly lied to me and Dave. I looked up the tracking number, it was shipped on July 5th at 4pm and I received it on July 6th 9am. All the lies had me mad but not mad enough to write a review. Now this is something...I received a "courtesy call" from Jon L. about a recall on the Cruze. Some minor sticker that needs to be placed for the headlamp. I said I will take care of it when I have a chance with a near by dealership. I then received a text from Jon L. asking if it was taken care of. I said not yet I'm busy with home improvement projects and contractors at the moment. He insisted on having a porter pick up my car and drop a loaner off to put a sticker on. Red lights went off in my head. I said no..I'm not cool with that thanks anyway. He was trying to come off as if this was for me. Then Dave the sales manager called me when I was texting Jon. They both explained that the dealership won't get paid the GM incentives if it's not fixed. Then insisted on sending someone to my house to put the sticker on. That just made me furious..they weren't worried about the plate..held it hostage for over a week but wants me to be inconvenienced when it comes to them. If they would have told me that they could not get paid the first time and just been honest I would have done it before my house was ripped apart with contractors in and out. I called Chevy and they are looking into it. I have a choice when I want it done, plus GM is sending a letter and a sticker for each person to do it on their own if they want to. The unnecessary calls and text are ridiculous and I will tell everyone to run if you are thinking about this dealership. More

Purchased Very good team so faster and friendly very helpful people these guys there .helper in any detail of purchased, I have Good experience in real time Very good team so faster and friendly very helpful people these guys there .helper in any detail of purchased, I have Good experience in real time More

Honest and helpful For your next used car or new car buying experience ask for Dan Berry ,he will give you the time you need to ask lot's of questions and the smiling For your next used car or new car buying experience ask for Dan Berry ,he will give you the time you need to ask lot's of questions and the smiling friendly attitude, to make your experience with Feldman Chevrolet of Novi a lasting one you will find him in the Kia side take the time to find him you will be glad you did . More

2015 Trax service took my 2015 Trax in for oil change, tire rotation and recall for a key program which needed to be downloaded - the service people were very polite a took my 2015 Trax in for oil change, tire rotation and recall for a key program which needed to be downloaded - the service people were very polite and informative - could not have asked for better service - car wash was included and the tech re-programmed the radio for more stations - Thank You Feld man service crew. B. Hogue More